Honolulu Ford - Service Center

Awesome service The service we receive was awesome from start to finish staff was very helpful we will always buy and have our car serviced here at Honolulu Ford The service we receive was awesome from start to finish staff was very helpful we will always buy and have our car serviced here at Honolulu Ford More

Poor customer service My service on Oct. 25th, 2018 was less than good. I waited 31/2 hours for an appoint I made for 9:30 that day. I did arrive at 9 o'clock for that appo My service on Oct. 25th, 2018 was less than good. I waited 31/2 hours for an appoint I made for 9:30 that day. I did arrive at 9 o'clock for that appointment and did inform Theresa that I would be waiting for my car. I am always prepared to wait 2 to 2 1/2 hours. I believe I was for gotten. I sat outside on the bench where I could be seen so is there was problem with my car I should have been informed. What made me realize the time was because people that came in after me was picking up their cars and leaving. My service was routine just a mileage maintenance check. So why did it take almost 4 hours to do my car. More

windshield wiper problem Right windshield wiper would stick to the glass ever since the original blades were changed. Kyle was always on top of this situation. Honolulu Ford i Right windshield wiper would stick to the glass ever since the original blades were changed. Kyle was always on top of this situation. Honolulu Ford installed another new pair, but same problem. I went and purchased another pair and still the same. All in a short period of time. Finally, Kyle paid for original wipers to be installed and so far, no sticking. crossing my fingers that this is the solution. More

25000mile servicing Charlo, was great and even got me out of there in under 1 hour, which was greatly appreciated! he was prompt, polite and very friendly Charlo, was great and even got me out of there in under 1 hour, which was greatly appreciated! he was prompt, polite and very friendly More

Great,friendly,excellent. Because it was good experience,very helpful in service and sales.there is a nice lounge with coffee and comfortable seating .TV to watch while waiting Because it was good experience,very helpful in service and sales.there is a nice lounge with coffee and comfortable seating .TV to watch while waiting also if you don't feel like hanging around they have shuttle service or you can walk around and see all the beautiful Ford's available for purchase.. More

Good commmunication/timely service Airbag light was on, called to schedule a time to have the vehicles checked. Appointment was available approximately a week later. Dropped th car of Airbag light was on, called to schedule a time to have the vehicles checked. Appointment was available approximately a week later. Dropped th car off, received feedback from the service clerk within a few hours of the problem. Was informed the part needed to be ordered, I could pick up the vehicle. And would be informed when the part arrived. Part arrived a few days later, service clerk contacted me, and scheduled an appointment for the next day to fix the problem. The service was also able to apply a couple of discounts and wash the vehicle. More

Front end Alignment As per usual, Kyle was highly attentive and professional. I always try to get there as soon as the service dept opens. No matter how early I get there As per usual, Kyle was highly attentive and professional. I always try to get there as soon as the service dept opens. No matter how early I get there Kyle is always there and ready to help, regardless of his always HEAVY work load. He even went above and beyond and looked up any recalls and informed I had one that we should schedule. Parts were ordered and ready in surprisingly short time. Only a few days later I brought the truck in and the recall work was done. This also went exactly as planned. Both times he had the shuttle ready form me once I was all set and they got me home with no hassles. Shuttle even picked me up after to pick up my ride, and it was ON TIME!!!!. Problems resolved the first time with no need to bring it back. As long as Kyle is working there I will gladly continue to bring my truck here for service. Edith the shuttle driver awesome also. More

Fix-a-flat part 3 It was part 3 of fix-a-flat over the months since I had the car there been a recurring issue of rocks screws n the lovely roads of Hawaii which is act It was part 3 of fix-a-flat over the months since I had the car there been a recurring issue of rocks screws n the lovely roads of Hawaii which is actually call pot hole central cause there is literally a pot hole around every corner. Anyways this is part 3 of a 5 part series. Kyle Piercy n his crew once again came through on fixing my flat (tyre replacement) n the necessary check up of the car. I appreciate there hard work n dedication everytime I bring in the car. Kyle once again thank you for your help n the laughs. More

In for service - Depart with damage First, I'll say that Kyle and the other employees at the front office were very helpful and friendly. No issues there. (other than its hard to get a r First, I'll say that Kyle and the other employees at the front office were very helpful and friendly. No issues there. (other than its hard to get a return call or update). The problem I have is with the service techs. Over the last three years, I've had the car in for a few maintenance issues. Three separate times, the car came back with damage. Twice to the inside where a console and shifter indicator had to be replaced after the tech damaged them during reassembly. Then, while working on the AC, the tech damaged trim around the engine compartment from forcing pieces back into place. They also left the battery cover just laying on top of the battery and lost the retaining clips. Each time, replacement parts had to be ordered, causing me to have to schedule yet another appointment. I have to travel back to the dealership and waste my time waiting to have a repair due to the carelessness of the tech or reassemble guys. Come on Hononlulu Ford, you can do better than this. I love my car, and I enjoy seeing the friendly folks at the front, but I honestly can't recommend you because of the short cuts taken in the repairs and damage caused because folks are not careful with my vehicle. No hit on Kyle....I know he get frustrated as well when things come back from the maintenance bay damaged. More

Outstanding Customer Service As always Honolulu ford Service Center is first class. Customer Service is number one at Honolulu Ford and the work is guaranteed. The whole team is As always Honolulu ford Service Center is first class. Customer Service is number one at Honolulu Ford and the work is guaranteed. The whole team is great from Sales tp Service. My maintenance team is always .great to work with when scheduling appointments and quality repairs are assured. V/r Eddie Compo More