Honolulu Ford - Service Center

Terrible customer service. Countless calls and messages not returned. Employees are overwhelmed to the point of not caring anymore. Countless calls and messages not returned. Employees are overwhelmed to the point of not caring anymore. More

Went to Honolulu Ford Service today and it was one of the worst experiences I’ve ever had with a car dealership. I have a 2021 Gt mustang that needed a recall and warranty work. The warranty work was for eit worst experiences I’ve ever had with a car dealership. I have a 2021 Gt mustang that needed a recall and warranty work. The warranty work was for either a thrust washer or axel nut because the car makes a popping and clicking sound when putting it in reverse and drive. There is also a TSB out for this problem. The recall was done but the warranty work was not done. The “service adviser” Alissa informed me that because I had a modified suspension (lowering springs, vertical links, toe links and subframe support) the warranty work was not done. She said that they don’t touch modified things and that the suspension was making the sound. I informed her that the drive train was making the sound and not the suspension. It was making the sound 30 days after I purchased it and no modifications were done at that time. I informed her that I explained the TSB for the thrust washer and axel when I called to make the reservation for service. She said do you want to leave it here to get it looked at again but I doubt anything would be done because of the suspension modifications. I informed her I would take it somewhere else because I know have zero confidence in their mechanics because the thought it was the suspension when it is very obvious it is a drivetrain/axel problem if you actually put it on a lift and really inspect it. It’s sad because after the great buying I had with my brand new Explorer st I thought I had found a great Ford dealership. We are shopping for a new gt mustang for my daughter and it looks like I will be looking elsewhere. Stay away from their service department. Their mechanics are very incompetent. More

My recent experience with Ford service in Honolulu was utterly disappointing. Not only did they fail to communicate any updates during my routine service appointment, but they also managed to break a part utterly disappointing. Not only did they fail to communicate any updates during my routine service appointment, but they also managed to break a part of my interior door handle and promised to fix it at my home, which never happened. The level of customer service I received was abysmal, with unreturned calls and empty assurances. It's regrettable that such a reputable brand would allow its service center in Honolulu to provide such a frustrating and unprofessional experience. I strongly advise others to consider alternative options for their vehicle service needs. In fact, I was so fed up with their service that I ultimately donated my car, and I haven't been happier since leaving Ford. More

If I could give 100 stars I would. Shanisha is a great service advisor. Her customer service is always outstanding. Thank you Shanisha for always taking care of my truck. Shanisha is a great service advisor. Her customer service is always outstanding. Thank you Shanisha for always taking care of my truck. More

Friendly and professional Tech Advisor (Malia) the service time was point on, met all expectations. service time was point on, met all expectations. More

Service has been great and Theresa Pappered my Service Advisor is the main reason I continue to come back! She is OUTSTANDING! Advisor is the main reason I continue to come back! She is OUTSTANDING! More

service for my 2008 Fusion, There is really nothing much more to say... All Good. more to say... All Good. More

Service advisor awesome customer service. Thank you Shanisha for the great communication and all the updates on vehicle. Thank you Shanisha for the great communication and all the updates on vehicle. More

Good sales and service from the get go Sept 2019. Sales Cody K. / Service Theresa Paperd / Fey Nelson / Malia Devers. Finance Sing Li. In Sept 2019, a bad recall happened where none of my rear lig Sales Cody K. / Service Theresa Paperd / Fey Nelson / Malia Devers. Finance Sing Li. In Sept 2019, a bad recall happened where none of my rear lights worked leaving the dealer for the first time. A police officer stopped me and said "nice truck sir but none of your rear lights are working" I returned the next day and had sales, service, dealer and service manger was on me and my truck to find out what happened. It got fixed. My last service was Jan 2023. My Ford Pass did not connect. Ms. Fey Nelson went out of her way to connect the app. She backed up her skills by getting coworker Angel to make sure the app was solid and working. Honolulu Ford is family to me. I sometimes just drop by to say hi to the staff More

Great customer service from Fey ! Always goes above and beyond for her customers. Definitely recommend her for an advisor. Always goes above and beyond for her customers. Definitely recommend her for an advisor. More