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Honolulu Ford
Honolulu, HI
1,199 Reviews
The main goal here, at Honolulu Ford, is to ensure you have a successful and enjoyable car-buying experience. Whether you are searching for a new or used Ford vehicle, or need quality auto repair, parts or auto financing, our dealership is ready to assist drivers in the Waipio HI, Maui and Kailua areas with all of the above!
Don't hesitate another minute in getting your vehicle in for routine maintenance or a larger repair. Bring it to our car service and repair center where our trained experts will perform quality, efficient work to have you back on the road in no time. We also want to ensure that your vehicle is receiving the best quality possible, which is why we use certified Ford parts that are also available for purchase.
When it comes to financing your new or used car, we provide a team of specialists who can assist you in getting a Ford lease or loan to fit your budget. We know that everyone's situation is different and we take that into consideration when we work with you to customize an auto finance program.
In order to really experience everything Honolulu Ford has to offer, we encourage you to speak with us in person. Call, send us a note online, or stop in to our showroom. We're located at 1370 N. King St. Honolulu, Hawaii and would love to answer any questions you might have.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,199 reviews
October 01, 2023
My recent experience with Ford service in Honolulu was utterly disappointing. Not only did they fail to communicate any updates during my routine service appointment, but they also managed to break a part utterly disappointing. Not only did they fail to communicate any updates during my routine service appointment, but they also managed to break a part of my interior door handle and promised to fix it at my home, which never happened. The level of customer service I received was abysmal, with unreturned calls and empty assurances. It's regrettable that such a reputable brand would allow its service center in Honolulu to provide such a frustrating and unprofessional experience. I strongly advise others to consider alternative options for their vehicle service needs. In fact, I was so fed up with their service that I ultimately donated my car, and I haven't been happier since leaving Ford. More
by Panda01
Employees Worked With
Theresa Paperd
September 27, 2023
Asked Cody Kaneshiro for 36 months lease and was never given a choice other than a 24 month lease. I feel a 36 months lease is better than 24. Left messages to speak to a sales manager and the Assistant given a choice other than a 24 month lease. I feel a 36 months lease is better than 24. Left messages to speak to a sales manager and the Assistant Manager with no return reply. More
by pacificframes01
August 28, 2023
I love my new EcoSport SE I still learning all the bells and whistle on this car doing trips to notice all the bells and sound on this car and working with my phone. and whistle on this car doing trips to notice all the bells and sound on this car and working with my phone. More
by MGREEN20~
Employees Worked With
Christopher J Lumauag
August 04, 2023
Lack of communication and attention to meet consumer requests. Staff Focus on purchasing vehicle first requests. Staff Focus on purchasing vehicle first More
by mrk
Employees Worked With
Other Employees :
Sing- using force tactics for additional purchases
August 01, 2023
Sales Associate Eric Blazek is very polite and knowledgeable. Was very easy working with him after my original salesperson left the company. Would definitely recommend him to others. knowledgeable. Was very easy working with him after my original salesperson left the company. Would definitely recommend him to others. More
by KJSTOY
Employees Worked With
Eric Blazek
July 29, 2023
Sales team management service team very nice and helpful teami went and bought two vehicles in one year teami went and bought two vehicles in one year More
by augustvanbiene
Employees Worked With
Other Employees :
John Le and Victor Lee
July 16, 2023
The staff throughout were very friendly, knowledgeable and business like. They showed patience in answering my many guestions. and business like. They showed patience in answering my many guestions. More
by moedi808
June 23, 2023
If I could give 100 stars I would. Shanisha is a great service advisor. Her customer service is always outstanding. Thank you Shanisha for always taking care of my truck. Shanisha is a great service advisor. Her customer service is always outstanding. Thank you Shanisha for always taking care of my truck. More
by Nisha
Employees Worked With
Shanisha
