HoneyCar

I had a really bad experience, and they still haven't contacted us back. 1. We bought a Ford Escape which we were promised had been super checked and was in good condition. We bought it on Saturday a contacted us back. 1. We bought a Ford Escape which we were promised had been super checked and was in good condition. We bought it on Saturday and Monday it failed (the engine light turned on) and they said they would take care of it, that it was something minor. 2. We got a loaner, which began smoking while driving it. We got another loaner. 3. We went talk to them for selling us a car that was not good after we had explicitly asked for a car that would not break. We said we wanted to see a different car, that we didn't want that one bc it was not reliable anymore. They insisted that they would fix it and that they would repair it regardless we wanted to get it back or not, that it was a good car, but that we could look at other ones. We decided to look at other ones bc they said they would maintain the price if we saw something that wouldn't exceed certain price (which we did not) 4. We looked at another car and tested it, it was supposedly ready to take. The oil alert and another one that I can't remember turned on and we asked if we could keep the loaner for some days so they could get it ready, they said no, that we had to take it and make an appointment for the oil.change (which I don't understand if it was true that it had been checken and ready to go). 5. They raised the price of my monthly pay. 6. We said then we wanted to stay with the original car (the Ford) but that we wanted fully checked and have another mechanic and my husband present when they did it. 7. We were told that the Ford was broken and needed a new engine (suspiscious, if supposedly it was in good condition and the issue was something minor). 8.Finally after insisting we got to keep the loaner and have them get the other car we had to purchase ready (because they sold us a broken one and didn't take responsibility for it, and the one we had to purchase was supposedly perfect to go and it turned out it wasn't). In sum, lack of transparency, compensation offered was poor (just 1 "extra" year of warranty) and they didn't take any responsibility, they just kept saying "I can't touch my prices, but it's only 10 more dollars a month", which is super easy to say when it is not your own money. So basically, they are in a position where they have NOTHING to lose, and they know it. They haven't even gotten back to us for the newer car we had to purchase, which makes me think it was broken too. I feel absolutely scammed and I hope they contact me about the newer car some day, and that this one does work properly. If it is the case, I will take this bad review down, but it is hard to believe.. we'll see More

The most unprofessional place I've ever been in! Talked to salesman about a vehicle was told yes it's available and would I like to come test drive it. I set up an approximant got pre certified for Talked to salesman about a vehicle was told yes it's available and would I like to come test drive it. I set up an approximant got pre certified for the loan he sent me a video of the car and pulled it out in front, got a friend to drive me 30 miles to the dealership only to be told when I climbed out of the car that they were so sorry but it had just been sold 5 minutes and did I want to look at something else the same price with 20000 more miles. So sorry you drove 60 miles maybe we will get something in! Really!!!!!!!!! More

Car selling experience. The bait and switch. Lies and very deceitful. Put my vehicle on Facebook to sell. Was contacted several times by buyers for honey car. Last one was J The bait and switch. Lies and very deceitful. Put my vehicle on Facebook to sell. Was contacted several times by buyers for honey car. Last one was Jennifer . I explained to her that honey already made a offer and wasn't close on price. Oh but wait she said I can get you 11k for your jeep I'm like ok. So we talked exchanged info and at that time she said I needed tires and detailed so they could only do 10250 max. So I decided to drop the conversation due to the low ball price. I went ahead and set up myself to get tires. So again a week Later was contacted by Jennifer asking if I had thought about the price . I said we were not going to be able to do a deal so I bought tires for the vehicle because I was keeping it. So she again said let me check with my general manager and get back to you. I told her all the issues and what needed to be done. The tires were the big concern. So she came back with a 11k offer. I said ok and this was a Wednesday. I was on the road working told her I could be there Saturday but she said she wasn't there on Saturday but would be there on Monday. No big issue. So I took my time to go in have the vehicle looked at and waited and waited. Then Jennifer came over and said we'll I should have looked things over. I said we'll we had a agreement of 11k not a penny less due to tires be put on that were new. She said we'll it's a new month we can only do 10k. What a slap in the face. Lied didn't honor her agreement. Called general manager Lee and his excuse was we only do quotes for 24 hrs . I said no one explained that to me and no way that vehicle lost 1k in value over a 4 day period or 5. He lied to try to cover buyers screw up. If they are going to lie about buying a car you can bet they will lie about selling you a car. Honor and integrity go a long ways. Honey car has neither. The bait and switch. They want buy at trade price and remember they contacted me not the other way around. They have more excuses than a 2 yr old that got caught with their hand in cookie jar. Very dishonest. So if your ever contacted by honey car just block and move on. You've been warned. If people stop selling cars to dealerships for less than the value then this kind of stuff stops. You should never let your vehicle go for less than it's worth. Dealers want ro make money but let them make money like us earn it. People are giving cars away at trade value. Trade value is a value made up by dealerships so it's always in their favor. I'm willing to give a little but letting them makea 3 to 4 k profit while you lose is insane. Word of advise to all those looking to sell or trade. They only win when you give in. Why should they make that profit instead of you making it. Think about it. Beware of honey car good scammers. More

Within 24 hours of me applying, Justin called me, got me in for an appointment and got me in the car of my dreams! in for an appointment and got me in the car of my dreams! More

Absolutely amazing place to work with. Nick is the best. Smooth from start to finish. Highly recommend Nick is the best. Smooth from start to finish. Highly recommend More

Jourdan is the BEST sales man you can deal with. Go to him. He will take care of you!! Go to him. He will take care of you!! More

Connor was the best salesman I have dealt with! Finance was awesome. I will definitely return! Finance was awesome. I will definitely return! More

Excellent service from start to finish! ! Conner made our car Buying experience, extremely pleasurable, simple with no hassles! ! Conner made our car Buying experience, extremely pleasurable, simple with no hassles! More

Iv done this "buy a car" thing a couple times. This was simple and quick. Good peeps in winchester. Thank you This was simple and quick. Good peeps in winchester. Thank you More

I had been looking for a car for quite some time using AutoTempest, scouring: Craigslist, Facebook, Cars.com, Autotrader, CarGurus—all of them. I finally found one that caught my eye at HoneyCar Wincheste AutoTempest, scouring: Craigslist, Facebook, Cars.com, Autotrader, CarGurus—all of them. I finally found one that caught my eye at HoneyCar Winchester. The issue was: I live three states away and had previously only bought cars from private—local—sellers. Despite my initial hesitation, I decided to give them a call, and I’m glad I did. I first spoke to Dullah, the general manager, voicing my general interest, but also my logistical concerns of being out of state. He reassured me that they sold to people out of state all the time, and that he understood the associated apprehension I may have. He offered to take additional photos and videos (!), and personally inspect the car to reassure me. I became more convinced that my search was coming to a close. Upon my review of the photos and videos, I then had the pleasure of working with Shea. One of my main concerns with the model I was interested in was that many came from the factory with a misaligned rear axle. After voicing this concern to Shea, he worked with a local alignment shop to check the car for me, sending me the alignment results to confirm that the axle was in spec—truly above and beyond! Shea was absolutely wonderful to work with: super kind, genuine, and devoted to customer experience and service. Along the way, I talked with a number of people; everyone was kind and professional. I truly felt like the guys at HoneyCar were on my team—not simply trying to make a sale. I ultimately ended up doing something I never thought I would: buying from a dealer, out of state, without first seeing the car in person. I am so happy I did! If you are considering a vehicle at HoneyCar, may this review serve you: 10/10 would recommend. More