Honda of the Avenues

I came in to buy a car on 04-17-2012. I began the normal bargaining process with the sales guy. Just when i was about to seal the deal and purchase the vehicle, the business manager, Kurrham Kahn, came up bargaining process with the sales guy. Just when i was about to seal the deal and purchase the vehicle, the business manager, Kurrham Kahn, came up and took over. I asked him what certain fees were on the offer. He then said "you can have it" when i mentioned the trade that i wanted to use. When the price that he brought back was higher than when i spoke to the Sales guy i questioned this. He said,"i have kids your age, i have no idea why you are trying to bargain with me.". I asked him why he was being so disrespectful to a customer. he said "call me when you have money". I had great credit, and higher than average income. I am not sure why the dealer toook into account that i was younger than most of his clients. I felt very cornered. he then embarassed me in front of all of the people in the store by screaming,"get out! GET OUT!". I honestly never raised my voice or gave him any reason to act this way. Business manager: Kurrham Kahn Sales Person: Michael Buckmaster Actions that i have taken: Filed a complaint on BBB.com and posted a review on the Honda at the Avenues Facebook page. I will also be following up with the owner of the dealership. Lou Sobh. My experience was absolutely unnacceptable. Discrimination against someone due to Gender, Age, Race, or Sexual Orientation by someone that regularly extends credit, is protected by federal law. (ECOA - Equal Credit Opportunity Act) Brandon Haggard Mortgage Loan Processor 904-316-3845 Jacksonville, Fl More

Do not trust this dealership - Never revealed the used car had been wrecked. Asked for but never received CarFax Report. Should have walked out then. Did not deliver on all "We Owe You" list, Salesmen & car had been wrecked. Asked for but never received CarFax Report. Should have walked out then. Did not deliver on all "We Owe You" list, Salesmen & Finance Manager no longer work there so can't get any help from them. Buyer Beware!!!! More

While traveling in Jacksonville in December 2011, our 09 Honda Odyssey (55,763 mi.) started making a loud noise in the back. We immediately took it to Honda of the Avenues to have it checked out, requesting Honda Odyssey (55,763 mi.) started making a loud noise in the back. We immediately took it to Honda of the Avenues to have it checked out, requesting that they test drive it and look at the wheel bearings as a possibility. We were assured they would take it out on the road to check it out. Several hours later we received a call stating there was no problem with the bearings, and blamed the noise on our TIRES. We were informed the bill would be around $100 as an inspection fee, but for $300 we could have the transmission fluid changed, and not charge us for the inspection fee. We gave our approval to do this work. Upon picking up our van, our paperwork stated "tires chopped" and "no noise heard from wheel bearings at this time." (We also noted that the mileage in/out was the same number, so we wondered if they even took it out on the road.) After arriving home, the loud noise continued and got worse. We then took our van into a Goodyear Tire dealer to check out the tires. We were informed that the tires were fine, wearing well, and were not chopped. They then proceeded to show us the BAD WHEEL BEARINGS on the left rear tire -- THE VERY THING WE REQUESTED TO BE CHECKED. We then called Honda Customer Service, who instructed us to take the vehicle in to the nearest dealer, Brandon Honda. They checked the noise and replaced the bearings on the left rear wheel. This work was covered under the vehicle warranty, and they gave us excellent service. I would not recommend Honda of the Avenues to my worst enemy, and have told this incident to our many family and friends in the Jacksonville area. More

Just the over all sale was wonderful. This is my 4 honda and I keep going back because everyone is ready to help you and answer any questions that you might have. My new 2012 CRV is beautiful. I love the and I keep going back because everyone is ready to help you and answer any questions that you might have. My new 2012 CRV is beautiful. I love the way that it drives. I am looking forward to getting my service done at Honda of the Avenues. More

Thank you SOOOOOO much Brent Andrus & Tony Turner for making my car buying experience SUPER EASY and laid back and hassle free!!!! All in the same day: Brent contacted me within minutes of me filling in making my car buying experience SUPER EASY and laid back and hassle free!!!! All in the same day: Brent contacted me within minutes of me filling in an online form...sent me pictures...got to the dealership...super friendly and laid back AND KNOWLEDGEABLE! He knew every aspect of the vehicle and took the time to show me how to use them. I never felt pressured :D I'm recommending you to everyone I know!!! :) I couldn't have asked for a better experience! More

Our entire experience with this dealer from the first phone call to the moment we pulled away in our new car was AWESOME! That was the shortest amount of time I have ever sepnt purchasing a car. Keith wa phone call to the moment we pulled away in our new car was AWESOME! That was the shortest amount of time I have ever sepnt purchasing a car. Keith was great! He listened to what we wanted and when he didn't have it on his lot, he immediately got on line and found the car we wanted and had it at his dealership the next morning! More

We just leased a new CR-V. I called and spoke with Jim Warren. Our time was very limited and he handled about 90% of the paperwork ahead of time. We went in to the dealership and everything was a breeze. Warren. Our time was very limited and he handled about 90% of the paperwork ahead of time. We went in to the dealership and everything was a breeze. It was a very pleasant experience and we would not hesitate to return for another vehicle. More

I have asked Keith to find me a Pilot. He has found me one but, color was not I was looking for. His effortless search continues. I am sure he will find that I was looking for soon. I recommend everyone one but, color was not I was looking for. His effortless search continues. I am sure he will find that I was looking for soon. I recommend everyone to go and check this dealer out....... More

I would not reccommend this dealer to my worst enemy! I purchased a vehicle from Honda of the Avenues and the service in general has been jacked up from the very beginning! I have had to call on three sep purchased a vehicle from Honda of the Avenues and the service in general has been jacked up from the very beginning! I have had to call on three seperate occassions to reorder a part that was never ordered initially, which is a huge inconvience and the parts and sales representative don't really care at all. I honestly would by a new bicycle before buying another Honda from the Avenues! I would travel elsewhere to do business with another Honda dealership if I were you. Good luck! More

Excellent customer service. Friendly and very knowlegable sales person. All my questions are answered. Quick response with my auto loan. Could not ask more than this!!! sales person. All my questions are answered. Quick response with my auto loan. Could not ask more than this!!! More