Honda of Tenafly - Service Center

Very good My experience was very professional and the gentleman that was in charge made sure I was taken care of. They had two men working on my car in order th My experience was very professional and the gentleman that was in charge made sure I was taken care of. They had two men working on my car in order that I get out in a timely manner. More

Excellent Service Quick and easy in making an express service appointment, completed in a very timely manner. Service Staff very courteous, helpful, goes out of her wa Quick and easy in making an express service appointment, completed in a very timely manner. Service Staff very courteous, helpful, goes out of her way to assist customers. More

Great personal service Game Informer oil change for my complimentary one because I was just over three thousand miles everyone treated me with respect and most of all sincer Game Informer oil change for my complimentary one because I was just over three thousand miles everyone treated me with respect and most of all sincerity and their job is wonderful I asked him about particular scratch I store my car and they told me to just tough it out they were so good they all deserve 5 stars More

Sam Chao in the dealership is great,service dept is terrible We have bought 3 Honda's at the dealership with Sam Chao over the years and were very happy. But every time we have to deal with the service depart We have bought 3 Honda's at the dealership with Sam Chao over the years and were very happy. But every time we have to deal with the service department, it is a frustrating experience. They are disorganized and don't seem to know what's going on. This past time I went due to a recall on my CR-V. They could not tell me when they were getting the part to fix my car but I should not being driving the car. Not safe. I had to wait a week for my appt for a rental they were providing. I was told that I would get a car comparable to mine, I said that was good because I needed to fit two car seats in the car. I waited 2 hours for the shuttle pick up, even though I had an appointment for a pick up at 8 am. I called at 8:45, and received an apology and was told that someone would be there by 9. I confirmed with them that I would get a car comparable to mine. They said no problem and they would call Hertz to confirm.. I called again at 9:30 and was told there is no guarantee when someone would pick me up because there are people that need to get home from Honda.. Finally 10, the courtesy shuttle arrived. I had to sign papers at Honda that I wouldn't drive my CR-V due to it being unsafe, and then was driven to Hertz rental car, only to be told they had no cars at all. And that maybe by the end of the day they would, but couldn't guarantee me that I would have room for two car seats. And that was at 12pm. I spent 4 hours dealing with it and was extremely upset with Honda of Tenafly. Seemed like they weren't truthful, and/or they didn't really call Hertz to make sure I had a car waiting for me. More

More than Satisfied Customer! Have been buying and getting our Hondas here for 20 years. service at Tenafly Honda is great; always very friendly and professional. Most importantl Have been buying and getting our Hondas here for 20 years. service at Tenafly Honda is great; always very friendly and professional. Most importantly it's the little things. Recently a tail light went a phone call, and an hour later I was on my way. We actually stick with Honda because of this dealership. More