Honda of Tenafly - Service Center

Even with 10 year warranty, They do not fix the car. I bought honda odyssey a couple of years ago. I got 10 year warranty with it because I had problems with a previous car and had to pay a lot of money I bought honda odyssey a couple of years ago. I got 10 year warranty with it because I had problems with a previous car and had to pay a lot of money to fix it. The car is OK, except the rear hatch won't open when the temperature is low. So, I took the car to the service center and they said they couldn't locate the problem. I was not happy, but was too busy to argue. This winter I had the same problem and it was worse than the last year. So, I took it to the service center again, and I explained it happens every winter and it really need to be fixed. The woman said it could cost thousands of dollars to fix that, so I said it shouldn't because I have a bumper to bumper warranty. Probably after 5-6 hours I got a phone call saying they could not locate the problem again. So, I explained it happens when the temperature is low,. Then she said I should take the car when the temperature is low. That means I have to look at the weather forecast and get an appointment on freezing day. I think even if I take it on freezing day, they still can't find the problem because their work space is not so freezing. I really think they do not want to fix this problem. Maybe it is because I have a warranty. I searched on internet about this problem and it is pretty common with this car. They probably knows that. I will never buy honda ever again. I do not want to call or visit there ever again. I was going to use the car for many years, but now I am searching to switch to other company. I once believed honda of tenafly is a good company. Now I don't. If you buy from honda of tenafly, do not buy 10 year warranty because they woiuld not fix it. More

Poor Service 1/24/2018 I purchased a new 2018 Honda Odyssey Elite from Tenafly Honda in August of 2017. This is probably the most expensive vehicle ever sold 1/24/2018 I purchased a new 2018 Honda Odyssey Elite from Tenafly Honda in August of 2017. This is probably the most expensive vehicle ever sold by this dealer. Five months later one of the heat/ac fans starts malfunctioning. I contact Tenafly Honda service department and schedule an appointment. I specifically asked if a loaner vehicle was available and was told to "just bring the van in and they will look at it and see if they need to keep it or not." I brought the car in and was politely told that I would have to leave the car and loaner vehicles are not available under any circumstances from Tenafly Honda. In other words, even if you buy the most expensive vehicle they sell and that vehicle breaks under warranty, you will have to rent a car while it gets repaired at Tenafly Honda. Not being told this fact in advance, I did not make arrangements to rent a vehicle and wasted my time. I suggest you purchase your next vehicle from a dealership that offers loaner vehicles or at least from a dealership that knows whether or not it offers loaner vehicles. More

Excellent Service Jessie was very helpful and attentive to my needs. My wait time was minimal and the service completed quickly. I enjoyed working with him and highly Jessie was very helpful and attentive to my needs. My wait time was minimal and the service completed quickly. I enjoyed working with him and highly recommend him. More

Good Service....But. My car broke down on a Friday night ("check engine" light and VTM light, with vibrations). Was able to get it into the shop on a Saturday morning, MUC My car broke down on a Friday night ("check engine" light and VTM light, with vibrations). Was able to get it into the shop on a Saturday morning, MUCH to my relief! Was kept informed via telephone about the progress, and the pick-up car was sent quickly (a great service, by the way!). However, when I went to pick up the car, it appeared that bringing my car around the front seemed to fall between the cracks. As the employees were leaving for the night, and realizing my car wasn't coming around front, I had to go out and stop the woman who handles the desk who was leaving in a car with another employee and ask where my car was. She insisted that someone was getting it, but the last car mover who was still there said he didn't get the ticket for it. She came back in to assign my car to that car mover. Had I not stopped her, I could have been stuck with no car, on a very snowy night, on a Saturday night no less! Apparently, the leaving of pieces of paper and "Post-It" notes on the desk for the movers to get cars needs some serious, 21st Century, improvement. (BTW...the employee above was NOT the Service Advisor who initially helped me). Minor issue? Probably. But it was a little disheartening on such a night, after a long day. But, overall, my experience with Honda of Tenafly has been very good over the three years I've dealt with them, including the purchase of the car. This was the first time that I had to get a 'real' repair done (usually there just for service), and I was pleasantly surprised. Even the cost was an acceptable amount for the work done, and the work done has improved the performance of the car. More

Poor Service on 12-30-2016 I have patronized Tenafly Honda for almost 10 years. Normally, the service has been 5 star over that time period. But, on 12-30-2016, the "customer se I have patronized Tenafly Honda for almost 10 years. Normally, the service has been 5 star over that time period. But, on 12-30-2016, the "customer service" for me merited one star or less. In short, Steve who is normally excellent with me dropped the ball and then his colleagues did too. I was told I had to wait for "Jessie" to arrive to handle my appointment when there was Steve, and two other staff members there-to me that is unacceptable after 10 years or 10 days of "paying" salaries and bills with this service provider. Steve knew I had a 7 am appointment as per the protocol to arrive early for diagnostic work which too is problematic, so his colleague began to "help" with asking a multitude of questions for which I had spoken to Steve about a week or so prior. They seemed to be tantamount to "keystone cops". The "service" person who "helped" me after 15-20 minutes of waiting was cantankerous and snooty and comported himself as if he has were doing me a favor-when I am the paying customer. To say that I was disappointed in this "service" is tame as I was apoplectic at this second class treatment which no one should tolerate. I spoke to the service manager, Kirk, and informed him that this visit would merit this review and the rating ascribed to it and thus the non-referral for recommended service to others. Shame on Honda Tenafly! More

The car was prepared for a drive to Delray Beach, Florida. The basic needs of the car were met however, the cause for the appointment was not. The car needs a new navigation unit and the time required to proc The basic needs of the car were met however, the cause for the appointment was not. The car needs a new navigation unit and the time required to procure one was too long. I was told it would take two to three weeks before the part came in and we (my wife and myself) were driving to Florida that same Friday. I was given a list of options in which the best one was to have it done at Delray Honda in Delray Beach, The car had been serviced there before (for a flood recovery and a tire). They said the new unit would be in in three days. I have an appointment there to install it. More

Very friendly and fast Ok if you ever need Honda service you have to ask for Danielle she was so friendly and helpful with getting my car repaired also she is layed back and Ok if you ever need Honda service you have to ask for Danielle she was so friendly and helpful with getting my car repaired also she is layed back and not pushy at all. More

Thoughtful, prompt and courteous service This review reflects years of using services at this dealership, so I am writing in present tense because that's how things invariably are when you ma This review reflects years of using services at this dealership, so I am writing in present tense because that's how things invariably are when you make a service appointment. Making online service appointments is a breeze, selection of desired services is intuitive and easy. The door at the location opens at 7:00 sharp, service advisors are courteous and attentive to the customer and always check the service history in addition to listening to what the customer wants done, to make sure no service is left unattended. The waiting room is comfortable, the coffee machine is excellent and the coffee and bagel service is a welcome boon when you are there early. I've been a customer at Honda of Tenafly for 8 years; bought, leased and serviced my vehicles and if there is something to be dissatisfied about this dealership, I haven't found it. More

Brett O'Connor is an excellent Service provider! Brett O'Connor was a pleasure to work with! He made our service experience extremely easy! He helped identify any problem areas on our car & presente Brett O'Connor was a pleasure to work with! He made our service experience extremely easy! He helped identify any problem areas on our car & presented them in a very understandable & friendly manner! More

Outstanding service I give Honda of Tenafly 5 stars because they do an outstanding , professional and friendly service. Since the minute you walk in you feel a good vibe I give Honda of Tenafly 5 stars because they do an outstanding , professional and friendly service. Since the minute you walk in you feel a good vibe of great customer service. Ps: I also love the warm bagels and hot coffee in the morning while you wait for your car. More