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111 Reviews of Honda of Tenafly - Service Center
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January 14, 2009
I was told my car would be in the shop in 15 minutes and that I could wait in the waiting room and I would be called when the car was ready. I waited 1 hour and then asked if my car was ready and was told that I could wait in the waiting room and I would be called when the car was ready. I waited 1 hour and then asked if my car was ready and was told that my car was next to go in the shop, and then it would take still another 1/2 for service. When I complained to the customer service desk they were very nasty. This is not the first time that the customer service department was rude. Another time I brought my car in because a yelow light went on and was told there was nothing wrong with the car. This was even after I complained that the car was not running right.I brought my car then to another Honda dealer and was told I needed a new transmission and it was under waranty. D & C Honda service has gone steadily down hill and when I discuss this with my friends and neighbors they all agree that something is different and not in the good way. More
by gut801
Employees Worked With
3
