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Honda of Tenafly - Service Center

Tenafly, NJ

3.8
110 Reviews
Call Service Center (551) 230-2563

110 Reviews of Honda of Tenafly - Service Center

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February 20, 2025

They are very accomodating and explained to me all they have dane to the car after the service. They also answered all my questions. Keep up the good work Honda tenefly. Thanks you!!! More

by Noel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James
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February 17, 2025

Great and excellent job and they're the most efficient and reliable Honda Dealership within the enclave. Will recommend them any day More

by frankadzasu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ansoni Romo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 11, 2025

Excellent service with a smile. I have no complaints on my end as the employees were very communicative and did their respective jobs to a "T". More

by Ri.Heron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Ciffone
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October 14, 2024

If I could give their Service Department “0” stars I would. They are unprofessional, disorganized, there is NO oversite btwn SVc Mgr and Technician. They are not TRUTHFUL. STAY AWAY!!!!! More

by MOIRACSULLIVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett O'Connor
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

MOIRACSULLIVAN responded

You have my information, it’s in your dealer system. Don’t LIE. It’s all there. And I will continue to seek reparations for your dealers inadequacies. Do you want me to upload all of the PDFs with service history, as well as all of the discrepancies as well as lack of Manager oversight with regards to mileage multiple times. Wonder what Honda Corp would think as well as how this would impact your MDF funds. I should have received a call when I left there in June. You are only responding now as I am writing reviews as you so mistakenly have had Michelle Pincay reach out to me to sell my car back to get into a new one and then Jaylynn today to schedule a recall service. I am a widow - trusted you ans I should not have. Honda of Tenafly is the worst. My family bought the first CRX from you. Then an Accord, then 2 Honda Civic hatchbacks - back then you were the dealer - customer service was paramount. Then I bought the Honda Civic Sport Coupe for my boys and it has been in your shop over and over again and your service team is incompetent at best. So YOU call me. And stop lying you and Michelle Martinez have my records. She texted me today.

Oct 15, 2024 -

MOIRACSULLIVAN responded

I look forward to hearing from you tomorrow. I truly hope that Honda of Tenafly and The Dorf family do the right thing.

October 20, 2023

Thank you so much for your wonderful service. We appreciate the you helping us.. God bless you !! More

by vilmaaustero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold Bang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalen Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2023 -

Honda of Tenafly responded

Hello, Vilmaaustero, and thank you for this wonderful five-star review! We are thrilled our Service Team provided helpful services during your visit. Please reach out to Honda of Tenafly if we can be of any further assistance.

August 16, 2023

Did a cooling system flush i didn't ask for Did a brake fluid flush i did not ask for %507.00 of ____ i didn't ask for More

by slow386
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Louis
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June 05, 2023

Arnold was very easy to work with He was understanding of our needs and explained everything about the car to us . He was patient and did not try to rush the sale. There was no pressure, just a helpful an More

by ajkimnj
Recommend Dealer
Yes
Employees Worked With
Arnold Bang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2023 -

Honda of Tenafly responded

Hello, we appreciate you taking the time to leave us a five-star review. It is great to know that our team was a pleasure to work with and understood all of your needs. We aim to provide high-quality service and care every time. For any additional assistance, please feel free to contact us anytime at Honda of Tenafly.

March 20, 2023

Big fan of Brett. He listens to my needs and is a good communicator. The work there is top notch. They are doing a great job with my 12 year old car. More

by steve_birke
Recommend Dealer
Yes
Employees Worked With
Brett O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2023 -

Honda of Tenafly responded

We are glad you enjoyed a top-notch customer service working with our Service Team at Honda of Tenafly. Thank you for your positive review and trusting us with your vehicle. We are here if you need any further assistance.

February 07, 2023

Will not honor advertised price of 175 for a drain and fill, told me it cost double. I currently own two Honda’s and will purchase one for my son later this year. So not only have they lost two vehicles t More

by Kevin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anosir
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Feb 09, 2023 -

Honda of Tenafly responded

Kevin, Thank you for sharing your feedback with us. I would like to speak with you about the pricing for your recent service visit and your communication with our Service Team. Please reach out to me directly to discuss this further. Best, Michelle Pincay Client Care Manager Honda of Tenafly 201-568-7000 ext 227

Feb 13, 2023 -

Kevin responded

If you are going to put a PUBLIC response then make sure it is truly the correct person responding. As stated previously, it had the price, along with my vehicles VIN and listed it as 9 speed, but they chose not to honor. I do own two Hondas, and plan on purchasing one for my son this year but I will no longer take any of our cars there since they will not honor and have lost my trust.

November 11, 2022

Very knowledgeable and pleasant! Anabel will listen to your needs and offer you a great deal. More

by Erilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anabel Vasquez
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Nov 13, 2022 -

Honda of Tenafly responded

Hello, we appreciate you for taking the time to give us feedback. Thank you for your business and wonderful review. it is delightful to know our team provided a pleasant experience for you. For any additional help or information, please contact us. Welcome to the Honda of Tenafly family and have a great day.

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