Honda of Stevens Creek - Service Center

I have used this dealer when living here. My first 5 new cars were all Honda. After my three BMW convertibles, and Mercedes convertible, my last two cars were again Honda. I came back because of affordabili cars were all Honda. After my three BMW convertibles, and Mercedes convertible, my last two cars were again Honda. I came back because of affordability and was taken back a bit at the service pricing here in Northern California. More

Excellent service! Service rep Steve Seyuin had been super helpful and informative. He also provide follow up and update quickly to make sure my van can be picked up the same day. super helpful and informative. He also provide follow up and update quickly to make sure my van can be picked up the same day. More

I have only taken my Honda to Honda Of Stevens Creek since I’ve had my car. Summer and Daniel in the service department are amazing!!! I had a few concerns and both of them made me feel at ease with the since I’ve had my car. Summer and Daniel in the service department are amazing!!! I had a few concerns and both of them made me feel at ease with the work I needed to get done. I had questions in the past and Rick also double checked everything on my car that was noted that had to be done and it was done properly. I highly recommend this Honda dealership for any kind of service. and remember to ask for Daniel or summer!! More

I am very pleased with the service I received at my Honda service appointment! Clint Santiago went above and beyond! He was very patient & helpful with me and kept me very informed! service appointment! Clint Santiago went above and beyond! He was very patient & helpful with me and kept me very informed! More

Had another really great experience with Stevens Creek Honda today. Jeff texted me with the information on what was needed for my car, consulted with me on the phone and was extremely helpful. I have al Honda today. Jeff texted me with the information on what was needed for my car, consulted with me on the phone and was extremely helpful. I have always taken my car here for service and have always been happy with how accommodating they have been. More

I had a couple of very bad experience at Honda of Stevens Creek. 1) In Sept. /2020, I asked them (advisor Jonny) to disconnect the alarming system of my car; they made me go back and forth several t Creek. 1) In Sept. /2020, I asked them (advisor Jonny) to disconnect the alarming system of my car; they made me go back and forth several times and it took me almost one and an half days and $189.88 to get it done while other auto repair shop could do it within 5-10 minutes, and as low as $40. 2)When they fixed the above problem, they disconnected the battery of my car, which was actually unnecessary; this caused another problem: the OBD monitors were reset, and I could not pass the Smog test. So, I went there again (Jan./2021), and they (advisor Dan) asked me to pay another $189.88, and told me that they would make the monitors ready by 2:00PM that day. But they did NOT get it done at that time, and they said they needed more time to drive more...drive more...until the afternoon of the next day when I called them. They still had not got it done. So I wanted my car back, but they asked me to pay $94 even if they had not fixed the problem (they said that they made a couple of monitors ready). The thing that made me very angry is that I found that they actually did NOT drive more to make the monitors ready! The mileage record on my car clearly indicated that they only drived once, and NEVER drived more! From the above experiences, I would never go there again! More

Daniel give me great customer service takes his time to explain me watch happen with my car problem also he explain to me how my car warranty works explain me watch happen with my car problem also he explain to me how my car warranty works More

I had a VERY BAD experience at Honda of Stevens Creek Service Center with an advisor named JOSHUA LIAW. Went there for a B7 maintenance code and this guy JOSHUA LIAW told me that around 7-8 things nee Service Center with an advisor named JOSHUA LIAW. Went there for a B7 maintenance code and this guy JOSHUA LIAW told me that around 7-8 things needs to fixed with around $1000 as initial estimate, I trusted his advice thinking it was all part of B7 changes and agreed to do them all. While the car was under service he sent me a revised estimate with some more things to fix costing an additional $600, but I ALREADY GOT THOSE THINGS FIXED JUST A FEW MONTHS AGO, obviously there is no need to do them so soon, so I declined them. At this point I got suspicious and checked with a couple of other Honda service centers and checked what needs to be done for B7 code and how much they charge, they said it is just oil change + brake fluid change and costs less than $250. Basically HE SOLD ME UNNECESSARY SERVICES and was trying to sell even more unnecessary services. This place is a TOTAL RIP-OFF, will not be going there anymore. Will NOT RECOMMEND this place to anyone. More

Steve provided professional service. He answered all my questions. Contact-less service is extremely important to me during COVID-19. I would suggest having payment process be outside instead of having to questions. Contact-less service is extremely important to me during COVID-19. I would suggest having payment process be outside instead of having to go up to the payments department inside the service center. More

Great service as usual. A little wait today bcz of the holidays but car returned in great shape. Thank you team for your help. Til l next time holidays but car returned in great shape. Thank you team for your help. Til l next time More