Honda of Stevens Creek - Service Center

I had driver side seatbelt problem with my honda accord 2004. I brought my car to the dealer located on steven creek and met Dann(forgot his last name)on Tuesday. I removed the seatbelt from the car and h 2004. I brought my car to the dealer located on steven creek and met Dann(forgot his last name)on Tuesday. I removed the seatbelt from the car and handed to him. at first he told me that honda will not cover because I removed it from the car. he took my seatbelt go around the shop and ask for someone approval. He came out and told me that honda will cover it. So, he made appointment on Wednesday and also ordered part for me. I showed up my appoinment hoping to have my seatbelt replace. Dann was off on that day so I end up meeting this guy (I totally forgot to get his name). he looked at me and said "NO..NO". we won't fix if you remove the seatbelt from your car. he made the big deal out of it and yelled around the shop. he talked to all the big bosses at the shop about my case. I told him that I will come back to see Dann because he was taking car my case. So, I went home and coudn't wait to see Dann. I came back on Friday and met Dann. I beleive he was prepared and ready to deal with me. I came in and explained to him about my case. all he told me is that "Honda will not cover your seatbelt". I was shocked but I didn't make big deal, I just want to get over it. So, I dealt with him that I want to buy the seatbelt if he can give me discount. He was ok and sent me to cashier. So, I ended up pay $150 for my seatbelt. I thought that was it and would not deal with these guys anymore. I coudn't beleive when I put the seatbelt in my car, the sensor is not working at all. I went back to the dealer and ask for exchange. They didn't even let me exchange or refund. I didn't even know the part is a non-refund item prior my purchase. I ask Dann if he could proof the part is good then I will happyily leave the store. He told me that Honda doesn't need to prove it and gave me all cappy lectures and asked me to pay $150 to diagnose my car if I want to fix the sensor. I have to pay $300 to fix my seatbelt. this is rediculous. I don't how honda doing business with those unprofessional customer service. All I can say "IF YOU NEED SERVICE FOR YOUR CAR, THIS IS NOT A PLACE TO GET THE SERVICE" More

I got really bad service experience at this dealer recently. The poor service caused my vehicle broke down on highway 80 in Sierra Nevada. It riuned my family vacation and costed us alot for emergency recently. The poor service caused my vehicle broke down on highway 80 in Sierra Nevada. It riuned my family vacation and costed us alot for emergency accommadation at Truckee and vehicle repair. What happened is that my Honda Element received a 22500 mi service at Honda of Steven Creek on 01//15/2005 before the vehicle hit on the road to Reno, NV on 01/16/2005. The service man who did the work on my Element didn't tighten (I guess he lost his mind during the work) the oil drain plug at the end of service. That caused oil drain plug loosed and lost while the vehicle was running on highway 80 at 7pm close to Soda Spring, CA. All motor oil was lost suddenly. I called AAA emergency towlling service upon the vehicle broke down. The car was towed to nearby Truckee,CA. My family was forced to stay at a motel in Truckee through AAA emergency assistance. AAA authorized repair center in Truckee found such poor service that caused the broke-down. The bad service could cause severe damages to my Element's engine.<br>Now even more than 30 days past, Honda of Steven Creek has not paid any compensation for damages and the cost by the bad service.<br><br>Do I recommend this dealer to other people for their car services? Of course NOT. I want to pay service to maintain my vehicle in good condition rather than pay Honda of Stevens Creek to harm it. Right?! More