Honda of Stevens Creek - Service Center

Great Service Excellent experience with an alignment service. Major kudos to my service representative who acted more like a concierge. Besides handling the details Excellent experience with an alignment service. Major kudos to my service representative who acted more like a concierge. Besides handling the details of the car service, she coordinated the convenient shuttle service that dropped me off and picked me up from work. More

maintenance and recall The car was serviced promptly and accurately. The service advisor was very informative and helpful. He met with me promptly and was available when I The car was serviced promptly and accurately. The service advisor was very informative and helpful. He met with me promptly and was available when I came to pick up the car to explain was done. He also arranged an ride home when I left the car off. More

Horrible service experience HORRIBLE MECHANIC SERVICES AT THIS DEALERSHIP. In the past, they used to check the car, diagnose the problem and then quote you for fixing the problem HORRIBLE MECHANIC SERVICES AT THIS DEALERSHIP. In the past, they used to check the car, diagnose the problem and then quote you for fixing the problem. This time my car wasn't starting, I jumpstarted and took it to the dealership assuming its the battery issue. They said to just look at the car, they will charge $70??!!! and then will provide a quote to fix the problem. I said I think the battery is at fault. I had replaced the last battery 3 years ago at this very dealership, so could you please check the battery. Again, they said you will have to pay 60% for the battery as it is still under partial warranty. I agreed. But then they came back and said, we will have to run diagnostics to claim warranty and will charge you another $40 over and above the battery price. So, paying 60% +$40 came close to putting in a brand new one, so I asked them to put in a new one. They changed the battery, service charge of approx $30 which 3 years ago was free of charge when you bought a new battery. Anyways, by the end of the day, my car wouldn't start again. This time I went to a local mechanic. He said the battery clamp is loose and tightened it, and thus the battery was leaking. It took him 2 minutes and charged me zero dollars. Its become a money making racket here. Jeanette Conner was my service consultant. HORRIBLE, never go here to get anything on your Honda repaired. They lost a 10 year loyal Honda customer. More

Service Experience Dave was a wonderful service consultant and he walked me through the whole service process and fixes patiently. I would definitely recommend this plac Dave was a wonderful service consultant and he walked me through the whole service process and fixes patiently. I would definitely recommend this place to others. More

great job! have done multi services at this location with very good experience. the waiting room is very nice and comfortable, and waiting time is normally short have done multi services at this location with very good experience. the waiting room is very nice and comfortable, and waiting time is normally shorter compare to others. More

No prompt service I've been going to this dealer service for years and this never happened before. I had a service appointment. I arrived there before another car and I've been going to this dealer service for years and this never happened before. I had a service appointment. I arrived there before another car and the service advisor who came out knew that too but yet he chose to help the other car first. Don't know why...maybe he preferred to talk to the pretty lady in that car first. After he was almost done, then another service advisor came out to help me. The way the first guy worked is absolutely unprofessional and unacceptable. What happened to first come first serve and I had an appointment too! Also, I also went to have the engine light check because it comes on and off from time to time. They told me it was a software issue and it was fixed but after less than a week, it came back on again. I will have to go back to get it straighten out again. More

Excellent Service Excellent customer service. Very friendly and descriptive about what was going on. Worked wth me to give me the best price for the service my car need Excellent customer service. Very friendly and descriptive about what was going on. Worked wth me to give me the best price for the service my car needed. More

Quick and professional service The dealership is clean and cozy waiting area. People are all nice and professional. I have been using this dealership for my Hondas since 2004. Mo The dealership is clean and cozy waiting area. People are all nice and professional. I have been using this dealership for my Hondas since 2004. Most of the times I have been treated courteously. More

Professional and Reliable This was my second service with this dealership. My service rep Juan was courteous and professional, he was more than happy to entertain all my quest This was my second service with this dealership. My service rep Juan was courteous and professional, he was more than happy to entertain all my questions. Service was done on time and the bill was consistent with the initial quote. More

Professional and courteous A very organized and professional organization, not to mention a very pleasant and comfortable environment. A detailed write-up of the service perfor A very organized and professional organization, not to mention a very pleasant and comfortable environment. A detailed write-up of the service performed. An overall good experience. More