Honda of Stevens Creek - Service Center

Service Manager Ricardo Pimentel and his Service Department. This review is for the Service department at Stevens Creek Honda, and specifically for Service Manager Ricardo Pimentel and Service Advisor Summer Pet This review is for the Service department at Stevens Creek Honda, and specifically for Service Manager Ricardo Pimentel and Service Advisor Summer Pettigrew. Do NOT bring your Honda to this service department if you want any semblance of Customer Service, or your vehicle to be correctly diagnosed and repaired in a timely manner. I brought my vehicle to this dealership on 5/17/18 because it was blowing hot air out of the A/C. Stevens Creek Honda did a diagnostic and determined that I needed a new A/C Compressor, which was covered under warranty but they could not complete the repair due to a nationwide backorder on a part, with no ETA. I waited two weeks to hear back from this dealership, leaving numerous voicemails for Summer Pettigrew but she failed to return a single call. Fed up with them not returning a single phone call, I stopped in one day to see Service Manager Ricardo Pimentel, who was rude, unapologetic, and refused to do anything to get me into a conforming vehicle. I asked him about a rental car because driving a car with a brand-new, under warranty car with black leather interior in June with no A/C and no ETA for a repair is not acceptable. He said he would "look into it" for me and get back to me the next day- It's been almost a month and I haven't received a single phone call about my car from Stevens Creek Honda. I called HondaCare to inquire about my warranty contract, which indeed say I'm entitled to a rental car while waiting for parts or the vehicle is being repaired, and the rep over the phone said in these cases they can make accommodations for extended rental car periods, but the case needs to be opened through the dealership and there has been no activity on my account, aka Ricardo Pimentel didn't even bother to pick up the phone regarding my issue. I made complaints to Honda Corporate, who were communicative until they got back to me saying this dealership won't return their calls and there isn't anything they can do in this instance as they are privately owned and operated. The best part? I was driving around with no A/C for two weeks after bring my car to this service department, which Stevens Creek Honda service reps told me "Just drive with your windows down", until I took my car to a different Honda dealership up the Peninsula- they were able to complete my repair in ONE DAY and my A/C seems to be working fine to this point. These people, specifically Service Manager Ricardo Pimentel, are extremely dishonest and a disgrace to anybody that works in a customer-service type job. How hard is it to pick up the phone and return a phone call? Apparently it's very difficult for these people. I recommend you take your car to any other Honda service department if you run into an issue. Anderson, Capitol, Serramonte- driving to any of these locations will serve you and your vehicle better. At the very least different dealerships give you the courtesy of returning your phone calls. Do not trust Service Advisor Ricardo Pimentel or anything that he might promise you. This Service Department even refuses, to this day, to provide me with a completed work order stating their diagnosis and they were unable to fix the vehicle to conforming standards. I did eventually get a call from a gentlemen named Richard Artell, who introduced himself as the Service/Parts Director for Stevens Creek Honda. He apologized on behalf of his incompetent staff and offered to take care of me when the next service is due, but when I call back the next week I was informed he no longer works at this dealership. More

Great service staff and good service! Staff is friendly and cooperative! Great service providers that explains well and understand customer requirements. Thanks for taking care of recalls Staff is friendly and cooperative! Great service providers that explains well and understand customer requirements. Thanks for taking care of recalls and required service needs. More

Excellent Service! Very easy to make an service appoint. Service Adviser Chanel made my visit to Honda of Stevens Creek very pleasant. Everything was explained well, a Very easy to make an service appoint. Service Adviser Chanel made my visit to Honda of Stevens Creek very pleasant. Everything was explained well, and service was performed in timely fashion. Definitely will recommend this dealer for Honda service. More

Service Stevens Creek Honda always does a great job on service. This visit was outstanding. I took my car in to drop it off for my appointment the next day. T Stevens Creek Honda always does a great job on service. This visit was outstanding. I took my car in to drop it off for my appointment the next day. They squeezed me in and got the work done right then. Whenever an issue comes up I can call or stop by to get advice. For me, even though they are quite a large service department, I am always impressed by the level of care and attention to my situation More

Your service Rep Long was very professional and polite Hi. Just a quick note to recognize Long for great job when I brought my CRV for service. I am impressed with his knowledge and honesty Hi. Just a quick note to recognize Long for great job when I brought my CRV for service. I am impressed with his knowledge and honesty More

Excellent Service Advisor: Steven Munoz Steven is awesome! He did an excellent job in explaining everything on the very first scheduled maintenance service of my new 2017 CR-V. He is very fr Steven is awesome! He did an excellent job in explaining everything on the very first scheduled maintenance service of my new 2017 CR-V. He is very friendly, knowledgeable, and professional. In addition to this CR-V visit, he also helped me with my Odyssey in the past years. For all service experience with Steven, he always keep me updated with the progress, helped me on what's needed and the options, and, the most important, to get the work done professionally. Thank you Steven! Highly recommended. More

The Best Dealership Honda of Stevens Creek Jeanette Conner is my Service Advisor, she knows very well how to treat customer with honesty, politeness and she listens very carefully all my concer Jeanette Conner is my Service Advisor, she knows very well how to treat customer with honesty, politeness and she listens very carefully all my concern regarding 2015 Odyssey. Jeanette Conner, she's very knowledgeable and expert of what she's doing, she's an asset at Honda Of Stevens Creek. I will recommend Honda of Stevens Creek to my friends, family and co-workers, because they are the BEST!!! More

Excellent service Proffesionally manner. Explained what need to be done. I definitely recommend him. Love the place is clean. People work there are friendly. Cuong Dang Proffesionally manner. Explained what need to be done. I definitely recommend him. Love the place is clean. People work there are friendly. Cuong Dang did a great job. More

Great Service Thank you Summer Pettigrew and Stevens Creek Honda for the excellent service I received for my Honda Accord. My car is now running outstanding and I a Thank you Summer Pettigrew and Stevens Creek Honda for the excellent service I received for my Honda Accord. My car is now running outstanding and I appreciate your efforts. Thanks again Summer and the Stevens Creek Honda team. Tom Rea More

Excellent service .Service finished on time as promised.facility is clean.friendly atmosphere.CD is attentive and explained what need to be done.good experience. .Service finished on time as promised.facility is clean.friendly atmosphere.CD is attentive and explained what need to be done.good experience. More