Honda of Stevens Creek - Service Center

Five Star Setvice ⭐️⭐️⭐️⭐️⭐️ Excellent friendly service at all times thank you very much! Five Star Service That’s why I always comeback ??????????! Very Happy and extremely sati Excellent friendly service at all times thank you very much! Five Star Service That’s why I always comeback ??????????! Very Happy and extremely satisfied👍🙂 thank you. More

Excellent Service! I the pleasure of enjoying excellent service from Michael Chachon on his first day on the job. He was very knowledgeable about the services I needed o I the pleasure of enjoying excellent service from Michael Chachon on his first day on the job. He was very knowledgeable about the services I needed on my 2012 Honda Accord and did a great job of explaining how each service would be carried out. I had service coupons and he made certain that I got the benefit of these coupons. I learned toward the end of the day that this was his first day on the job. Bright future for this young man! More

Excellent service Johnny is experienced and know the details. He is also a very nice one and even helped to exchange car battery himself when I changed mind and asked f Johnny is experienced and know the details. He is also a very nice one and even helped to exchange car battery himself when I changed mind and asked for it when I picked up my CR-V. Highly recommended! More

Excellent service! Johnny went over and above in getting my auto fixed and my Honda back to me. He is one of the reasons why I always bring my car into Honda! Outstandi Johnny went over and above in getting my auto fixed and my Honda back to me. He is one of the reasons why I always bring my car into Honda! Outstanding! More

Poor time management, lack of organization I want to start by saying that I am not a fan of these types of correspondences but I feel the need to advocate for myself as a returning customer and I want to start by saying that I am not a fan of these types of correspondences but I feel the need to advocate for myself as a returning customer and others. I believe it was 9/24 when I booked a 7am appointment over the phone for an oil change for 9/26. I made sure to confirm that the car would be ready by 8am, 8:15am latest. To ensure this, I dropped the car off the night before and noted on the key slip that I had a 7am appointment. I called at 7:05, no answer. Then again at 7:13, answered; after about 15 minutes, the receptionist was able to track down the service advisor and put some heat on the, for lack of a better word, situation. At that point, the receptionist informed me the car would be ready in 30 to 45 minutes. By the time our call ended at 7:23 (even though the car had been there at the time of the scheduled appointment time) this would work - I’d make it to work nearly on time. Ten minutes later the service advisor sent the text to confirm the service requested. Red flag, this indicated that the service had not begun yet. 8:10 I arrived to pick the car up and waited an additional twenty minutes. It took 1.5 hours from the appointed service time to to the key being returned. I don’t find this acceptable. To be very transparent, I was annoyed with the situation because I took advantage of the ability to schedule an early morning appointment and option to drop the car off in advance. When would the car have been serviced if I did not call? Furthermore, if an oil change only takes between 30-45 minutes, as the receptionist suggested on our call, why did it take in total 1.5 hours? In the future should I not drop my car off the night before if I have a 7am appointment, does this cause confusion? If I schedule the first appointment of the day for a service that takes 30-45 minutes, should I assume it will take longer, and why? I am sorry to say I am left feeling less than pleased. I am open to hearing your perspective and solution/plan of action for my next visit. More

Recent Service Experience I usually go to Capitol Honda for all my services but decided to try Stevens Creek Honda out since it was closer. It was a little busy on a Monday aft I usually go to Capitol Honda for all my services but decided to try Stevens Creek Honda out since it was closer. It was a little busy on a Monday afternoon, but I was greeted by Long, who took really great care of me. He took the time to explain each service that my car needed, and showed me the quote at the end. He was prompt & thorough. Definitely will be back for future services! More

Service was top notch, kudos Daniel! Love the service done on my vehicle here, service tech was knowledgeable and helpful and price was reasonable. Will definitely continue taking my v Love the service done on my vehicle here, service tech was knowledgeable and helpful and price was reasonable. Will definitely continue taking my vehicle here. More

Awesome service Long provided awesome customer service. My car was done in a timely manner as promised. He remembered to fix my recall. He was efficient and explained Long provided awesome customer service. My car was done in a timely manner as promised. He remembered to fix my recall. He was efficient and explained what needed to be serviced. More

Complete recall repairson rear seats Service at Stevens Creek Honda was both prompt and friendly. They completed the recall repairs an hour ahead of their estimate. I would strongly recom Service at Stevens Creek Honda was both prompt and friendly. They completed the recall repairs an hour ahead of their estimate. I would strongly recommend them More

Excellent Service Department!! Made an early Saturday appointment with a pleasant Chanel Arreola, I love my new Honda CRV and needed a 10,000 mile check-up. In at 7:30 am with no li Made an early Saturday appointment with a pleasant Chanel Arreola, I love my new Honda CRV and needed a 10,000 mile check-up. In at 7:30 am with no line and picked up at 9:30 am line all the way to the street. The technician kindly parked my vehicle away from traffic so I was able to pay and go. Thoughtful drop off and easy pickup. More