Honda of Stevens Creek - Service Center

Excellent service Service Advisor Mike Costa is knowledgeable, courteous. He explains clearly the problem of my car and gives me options. He has excellent communicati Service Advisor Mike Costa is knowledgeable, courteous. He explains clearly the problem of my car and gives me options. He has excellent communication skills and looks after the customer's interest. More

Can't believe that I'm going to say this...awesome! I don't normally think of taking my cars to a dealership for repairs unless it is for a recall. We opted to take our "new" 2012 Odyssey to Honda of St I don't normally think of taking my cars to a dealership for repairs unless it is for a recall. We opted to take our "new" 2012 Odyssey to Honda of Stevens Creek to have the roof rack and rails installed and to have key fob cut and programmed. Juan Melendez was my service advisor and he was amazing! He walked me through the process and we even discussed an issue that was happening with the sliding door. We both concluded that it would be best to get the vehicle back at a later date during the week to make sure parts can be ordered and available to get the door repaired quickly. We were there on a Saturday, so it may not be possible to have all three things done that day. Thank you for making the whole dealership service experience smooth and seamless. More

Good Service Nice customer support and Agent Long was very supportive and explained clearly the requirements and provided good advise for my service. I would like Nice customer support and Agent Long was very supportive and explained clearly the requirements and provided good advise for my service. I would like to refer him for his good service More

Oustanding Chanel provides amazing service. She is knowledgeable, friendly and courteous. She does a thorough job. Chanel makes sure you understand the work bei Chanel provides amazing service. She is knowledgeable, friendly and courteous. She does a thorough job. Chanel makes sure you understand the work being done on our car and that you’re fully satisfied. She is the best. More

Best Experience Yet I had multiple issues with my car and Chanel was very knowledgable and knew how to address every one of my concerns. She explained everything thorough I had multiple issues with my car and Chanel was very knowledgable and knew how to address every one of my concerns. She explained everything thoroughly. I got my car back in the best condition it could possibly be in. More

Johnny Nguyen: Top Notch Professionalism Johnny Nguyen is an outstanding Honda Service Advisor. He is completely thorough in communicating all service assessments and recommendations on my H Johnny Nguyen is an outstanding Honda Service Advisor. He is completely thorough in communicating all service assessments and recommendations on my Honda Ridgeline, keeps me informed throughout the day on service status, and truly cares about Customer needs. My strong desire to continue to come to Honda of Stevens Creek is because of Johnny Nguyen's top notch professionalism. More

Much better experience in Honda Stevens Creek My honda pilot has a airbag recall, Honda Stevens Creek called me and scheduled appointment. Also provided rental. Smooth process impressed me. Especi My honda pilot has a airbag recall, Honda Stevens Creek called me and scheduled appointment. Also provided rental. Smooth process impressed me. Especially thanks Juan! Juan is very nice and help me take care all the process. Highly recommended! More

Oil Change and Maintenance Chanel was very professional and knowledgeable of our vehicle and needs and very responsive to let us know when our vehicle was ready for pickup, I wi Chanel was very professional and knowledgeable of our vehicle and needs and very responsive to let us know when our vehicle was ready for pickup, I will be bringing back my Honda for all its service needs because of the customer service I received from Chanel. More

service dept is great Great service was done on my 2013 honda civic. A tough very intermittant problem with the main PCM computer module was fixed with many hours of troubl Great service was done on my 2013 honda civic. A tough very intermittant problem with the main PCM computer module was fixed with many hours of troubleshooting by technician Tino. My normal non- Honda mechanic could not pin down the problem but Tino went so far as calling me to go on a 40 min test drive with him to try to get the failure. Finally after 2 more days it acted up when he drove it yet again. Turns out it was a computer covered by the California 8 year/80K smog component warranty so the whole repair was at no charge. Tino went beyond the call of duty and so did Jeff the service writer. I will buy my next Honda from this dealer! service is everything. H. Sund More

Excellent Customer Service! Cuong Dang was very friendly and knowledgeable. He understood what I needed done and kept me advised throughout the process. The waiting room was well Cuong Dang was very friendly and knowledgeable. He understood what I needed done and kept me advised throughout the process. The waiting room was well organized and refreshments plus snacks were available. More