Honda of Stevens Creek - Service Center

Beware of Shuttle Service I had my 2004 CRV in for a passenger air bag recall. That service was fine. The shuttle ride home was another matter. Six passengers; I lived the c I had my 2004 CRV in for a passenger air bag recall. That service was fine. The shuttle ride home was another matter. Six passengers; I lived the closest to the dealership, 2.7 miles. How long was I riding in the shuttle--one hour and 25 minutes! The driver uses an app to determine his route, and apparently it minimizes his time, not the passengers. The four passengers who needed drop-offs in North San Jose were taken first; then the driver circled back around and dropped off the two of us closest to the dealership. Had he gone in reverse order, he would have added maybe 10-15 minutes to the time of the farthest passengers and left himself with a dead run by himself back to the dealership. That would have been a much more reasonable trade-off instead of adding an hour+ to the times of the two passengers closest to the dealership. I registered a complaint with their Live Chat, but have not heard back from anyone. More

Worst Experience of Honda. Beware of Frauds. Worst Experience of my life. Never expected a Honda dealership service center has these much low standards. Not able to identify the problem, that is Worst Experience of my life. Never expected a Honda dealership service center has these much low standards. Not able to identify the problem, that is okay. But force me to pay money for non identified problem was a loot. Worst Advisor Mr Tam. Talks on base of manuals, not based on actual scenarios. Rely most on error codes from computer, rather than driving a car. Thinks that cars are for showcase. Took my car for power loss problem. After diagnoses, suggested me a possible solution, agreed to change the parts. Still problem was persistent, asked to look more into it, lastly says cant find the problem, take your car, otherwise will charge you with penalties $40 per each night. Initial problem I had in my car was there, changed the parts the way they want by misinterpreting the information with the problem statement, and wasted my 4 days. Problem still unresolved. Asked me to come back when my engine fails. Don't do frauds please. More

plus and minus A large error was made by a mechanic about my rear brakes on my last oil change! My civic has drum brakes not disk brakes. I was told the Pads needed A large error was made by a mechanic about my rear brakes on my last oil change! My civic has drum brakes not disk brakes. I was told the Pads needed to be changed soon. MY brakes shoes were checked this visit and were at 3, brand new is 3.5! Dan Nguyen was excellent job! The big question for you folks is " who was the person with the very bad rear brakes"!!!! A oil changed early last year I asked the service person about my front tire wear. I was told my OEM tires look great by your service person! Less than 300 miles later I had a leak in one tire. I was very close to a tire dealer so pulled in to fix the flat. They said they could not let me dive the car because the front tire wear was so bad! This was the same tire wear that I asked the service person about. The edges/crown of the front tires were worn down to less that 3/16 of an inch of rubber!!!!! I was told the alignment was way off. I was given a great deal on new ties and alignments. I mentioned this problem to the lead person of your service people. I don't see Dan's name on this web page and I did not use any other employee So I pick the lead person to be able too release this review! R Ware R Ware More