Honda of Stevens Creek - Service Center

My maintenance visit was very welcoming, comfortable, quick and thorough. Dan, who waited on me, did and excellent job of receiving me at the entry way, reviewed the process and time expected, escorted quick and thorough. Dan, who waited on me, did and excellent job of receiving me at the entry way, reviewed the process and time expected, escorted me to the waiting room to show me the amenities there, and made several visits to me to keep me updated on the status of the maintenance. More

Took my 2016 Civic in for routine service and was in and out by the promised time. Service advisor Samantha Kopp was friendly and knowledgeable, and answered my concerns. out by the promised time. Service advisor Samantha Kopp was friendly and knowledgeable, and answered my concerns. More

Replace PAX tire’s and wheel Alignment Our service advisor Omar J. gave me complete satisfaction on the job. He explained to clearly what future repairs I need to do. I like their honest su Our service advisor Omar J. gave me complete satisfaction on the job. He explained to clearly what future repairs I need to do. I like their honest suggestions. Excellent service! More

Great Service I got my service from Joshua Liaw, who is very patient and explained everything to me about what need to be done. Want to do business again with him. I got my service from Joshua Liaw, who is very patient and explained everything to me about what need to be done. Want to do business again with him. Weilong More

Excellent service We worked with Tam Nguyen , he provided us detailed valuation information. He is excellent service .Honda of Stevens creek are great . Employees a We worked with Tam Nguyen , he provided us detailed valuation information. He is excellent service .Honda of Stevens creek are great . Employees are very nice and friendly. I would recommend this place to everyone. More

Very good costumer service, honest on their clients, worth the wait for the service, environment is cozy and I love the popcorn especially if you put more cheese on it and thank you for your service. worth the wait for the service, environment is cozy and I love the popcorn especially if you put more cheese on it and thank you for your service. More

Air bag recall Customer service was excellent and they provided a very efficient loan car. Employees were helpful and friendly. Very knowledgeable in providing servi Customer service was excellent and they provided a very efficient loan car. Employees were helpful and friendly. Very knowledgeable in providing services to their customer. More

Honda on Stevens Creek I have been there several times, and received great service each time. Their waiting room is very clean and comfortable, with a good selection of cna I have been there several times, and received great service each time. Their waiting room is very clean and comfortable, with a good selection of cnavks. More

IRS - Incredibly Remarkable Service On 9/28/2019, I stopped by the Service Center of Honda of Stevens Creek, due to a warning light on my car’s dashboard that turned on while I was drivi On 9/28/2019, I stopped by the Service Center of Honda of Stevens Creek, due to a warning light on my car’s dashboard that turned on while I was driving on the freeway. I made an appointment with Glen. When I arrived, there were 2 lines of cars, about 4 deep on both lines, and so I was expecting a long wait. However, in less than 1 minute, a service person came up to my car, took pertinent information, then told me that he will inform Glen of my arrival. Glen arrived soon after. He took a look at the warning light, explained to me that it was a tire pressure warning that can be because of a nail puncture. He reviewed and apprised me of my car’s history. Glen checked gauges, quickly made some calculations then recommended the necessary maintenance that will be due shortly. He explained the service and the maintenance that will be done at that time, told me an estimated waiting time, escorted me to the waiting area, showed me the coffee machine and the snacks that were available. He served me popcorn (my choice). He came back to give me updates periodically, then escorted me to my car when it was completed. Overall, my experience with the service was definitively impressive. Glen was exceedingly knowledgeable in answering my questions and in explaining not just the current issue with my car, but also in acquainting me of my car’s history such that it was understandable to me, a non-technical, just-basic car know-how type of person. He was respectfully and kindly straight-forward and gave me realistic expectations on the waiting time. He followed up periodically with updates, that to me is excellent customer service. His forward-looking recommendations are much appreciated as it would save me time and gas doing another visit. Once again, IRS - Incredibly Remarkable Service. Job well done to Glen and to Honda of Stevens Creek Service Center. More

Friendly and professional Everyone at Honda of Stevens Creek was friendly, courteous, and professional. The work that was being preformed was explained and we didn't feel that Everyone at Honda of Stevens Creek was friendly, courteous, and professional. The work that was being preformed was explained and we didn't feel that unnecessary service was being preformed. More