421 Reviews of Honda of Stevens Creek - Service Center
Usually Good..This was a challenge. I have been taking our cars here for more than 15 years. I'm on my second service director and countless service consultants. This last visit there wa I have been taking our cars here for more than 15 years. I'm on my second service director and countless service consultants. This last visit there was a problem with the roof molding on my 2017 Pilot. I asked for the service advisor, Tam, to let me know what my options are for repair. Long story short he didn't do anything. I found the solution myself and presented it to Tam. Tam became argumentative and lest just say less than helpful. The service advisor Rick P. stepped in and had me bring it back in. He worked with me to apply the fix as dictated by a Technical Service Bulletin as the issue was a known problem. Upon arriving Abdel was very friendly and helpful. However this time when asked how long it would take he pointed my back at Rick instead of processing the service himself. Its not really a big deal, especially if he doesn't know what to do. But Rick, and I, thought he should know. In any case Rick stepped again and got the problem solved. This was an unusual one but there were clear areas were the service could be improved. Particularly in Tam's case. However, I will continue to bring my Honda vehicles here and work with Abdel and Rick. More
Very good! Provided ETA for the service was on time! The Very good! Provided ETA for the service was on time! The service done was well explained thoroughly by the rep. They have a good customer service! Very good! Provided ETA for the service was on time! The service done was well explained thoroughly by the rep. They have a good customer service! More
Great service and delightful employees I brought my car to this dealership last week for B17 maintenance. The service Advisors, Summer and Daniel; and the service Director, Rick, were polit I brought my car to this dealership last week for B17 maintenance. The service Advisors, Summer and Daniel; and the service Director, Rick, were polite, friendly, and very approachable. Daniel got the paperwork written up and also let me know there are 2 recalls on my car. I decided to let them take care of the recalls as well. The waiting room was clean and safe. I will recommend this dealership to others. More
Great touchless service of Honda Fit This service location was great on online scheduling (many times/dates to choose for convenience), car drop off was timely and simple (they have your This service location was great on online scheduling (many times/dates to choose for convenience), car drop off was timely and simple (they have your paperwork ready when you show up) with everyone masked and protected (you don't touch anything), return for pick-up with cell notification of car ready and link to pay, and easy pick-up with signing receipt on phone. More
Service was good and was well described at the end. We got insights into what we should be careful about and what we are doing well in driving. got insights into what we should be careful about and what we are doing well in driving. More
Thank you Jhonny Nugyen always great To get help from you. We will keep coming back because people like you. We had being going there for years. you. We will keep coming back because people like you. We had being going there for years. More
Great service. Fast and efficient. Social distance procedure was on point . Waiting area clean. They sanitized my vehicle for free. Vehicle finished ahead of schedule. procedure was on point . Waiting area clean. They sanitized my vehicle for free. Vehicle finished ahead of schedule. More
Great and wonderful staff .Jeffrey Barats was a amazing representative.he has a lot of knowledge and he's friendly and very approachable. Definitely coming back again thank you representative.he has a lot of knowledge and he's friendly and very approachable. Definitely coming back again thank you More
Great service. Easy to schedule. Thorough. Good communication. Safe method of getting in and out. All work completed ina timely fashion. Service advisor was completely professional. communication. Safe method of getting in and out. All work completed ina timely fashion. Service advisor was completely professional. More
Honda Services Honda Stevens Creek fixed my flat time on time and Stevens, my service advisor was very helpful and knowledgeable, would recommend him for service any Honda Stevens Creek fixed my flat time on time and Stevens, my service advisor was very helpful and knowledgeable, would recommend him for service anytime. More