Greenwich Honda - Service Center

Frustrating service experience Stopped in Express Service for routine oil change. Excellent customer service. Compliments to Roberto Garcia. However, one of my keys had separa Stopped in Express Service for routine oil change. Excellent customer service. Compliments to Roberto Garcia. However, one of my keys had separated from its remote. He referred me to the regular service/parts station across the street. I went across the street (~10:30 am)while my car was being serviced at the express station. I showed Bobby King the problem and he stated it could not be repaired and I needed a replacement (at approx. $145). I left the broken key with Bobby with the understanding that my car would be moved to his station as soon as oil change was completed so that they could FINISH the replacement key. At 11:18 I brought my car to the service/parts station. It was checked in and I was told it will just take a few min to finish. I waited till nearly 1:00 PM for the key. My two complaints. 1) Had I known that this would take nearly 2 hrs, I would have come back at a time more convenient. Instead I was continually told 'almost done' Key has been cut, technician just need to program it (a task I observed to take literally just 2 -3min). My key was not ready for at least 1 hr after I first heard that) 2). I am not at all convinced that the key could not be repaired. Somehow, the retaining screw had been lost, which allowed the key to torque in its case when turned in the ignition. I had pointed that out when I showed Bobby the key --- suggesting that a replacement screw might solution my problem. He stepped away, & returned moments later and said no. Wont work -- need a new key Frustrated by my experience, when I returned home, I found a suitable sized screw in an eyeglass repair kit. Easy to sit the key in the case & secure with screw. Drop of glue where the case cracked and it appears to be very serviceable. To crystalize my complaints. 1) There may have been a viable alternate solution that was NOT offered. I fully recognize the caveats that this solution may not last and a new key s the only certain long-term solutions 2) The infuriating part. A better job of communicating status & timing. I was seated 15 ft in front of him (until he disappeared for lunch) More

Express Service Oil Change I went Saturday morning to get my oil changed. I arrived at 7:40, they open at 8. There were 4 customers ahead of me. I have been to the Express Servi I went Saturday morning to get my oil changed. I arrived at 7:40, they open at 8. There were 4 customers ahead of me. I have been to the Express Service many times before. I can't say enough about the professionalism and friendliness of Rob Garcia! He greeted each and every customer as if he knew them for years... a real neighborhood feel! He was very knowledgeable about the product, convincing but not pushy on additional services ( I ended up getting my tires rotated as well) and addressed new customers arriving in a timely fashion. I spent many years in retail and recognize great customer service and wanted to recognize him for it! More

Great job Everyone, Jolene, Bobby and support staff were extremely pleasant, courteous, friendly and professional. Recalls were done, more work was needed and s Everyone, Jolene, Bobby and support staff were extremely pleasant, courteous, friendly and professional. Recalls were done, more work was needed and still they delivered the car back to me on time, within the day. My CR-V is now safe and running well. It is 11 years old and I love it. Reliability and safety are of the utmost importance. The only reason I haven't traded in this car is because I don't like the style or look of the new CR-Vs. My car is the 3rd CR-V I've owned and I am keeping it, please go back to "station wagon" style SUV with a rear hatch that opens like a car door. More

Trust and peace of mind! Only dealer I go to. Get your peace of mind and your honda will always run at your wish and command! Greenwich Honda for oil change, service, and rep Only dealer I go to. Get your peace of mind and your honda will always run at your wish and command! Greenwich Honda for oil change, service, and repairs. More

Assistance with my new Honda Civic Just want to thank Luis Garcia for his one on one help. I added air to my tires after getting a dash warning but the alert didn't go away. I calle Just want to thank Luis Garcia for his one on one help. I added air to my tires after getting a dash warning but the alert didn't go away. I called service and Luis Garcia showed my how to reset the alert. I was in and out in minutes. More

Solved Brake Concerns Arriving at the Honda dealership, most of the dealers refused to see me until the next day when I brought upon concerns with my brake. Donald Martin o Arriving at the Honda dealership, most of the dealers refused to see me until the next day when I brought upon concerns with my brake. Donald Martin offered to check immediately for safety purposes, and they discovered there was a rock lodged in an area of the car, which was causing the noises which I assumed were due to a faulty break. He is a great customer service and salesman representative! More

Great Experience!!! I love coming here!!!! The way I'm greeted is out of this world!! Especially Mr. Donald Marin!!! This man is wonderful!!! He treat you with kindness I love coming here!!!! The way I'm greeted is out of this world!! Especially Mr. Donald Marin!!! This man is wonderful!!! He treat you with kindness and have a lot of respect. He take his time to help you with your problems even if it is the most smallest problem or concerns. He answer your question and if he can't help you he make he find someone who can and still find time to check on you to make sure that you are ok . I would recommend this place to anyone!! Big thank you again Mr. Donald Martin!!!! More

Dealer lost my valet key when I went to pick up new car and said they would send it to me. Never received. Jerome Austin said he would handle it. Two months later,yesterday, ll/4/2013, I finally got it a and said they would send it to me. Never received. Jerome Austin said he would handle it. Two months later,yesterday, ll/4/2013, I finally got it at the dealer after much grief and aggravation. When my lease is up I will probably use another dealer . More