Honda of Serramonte - Service Center

Excellent customer service by Bobby Santos at Service Depart I was very pleased by the customer service given to me by the service department. I brought in my 2014 CRV for some diagnosis because i was having som I was very pleased by the customer service given to me by the service department. I brought in my 2014 CRV for some diagnosis because i was having some electrical issue, the problem was diagnosed & fixed on time, they even arranged a car rental for a day while they're working with my CRV. Awesome job by the service dept. specially Bobby Santos. More

Pleased with the Service. The service person was very knowledgable about the service process and what is needed at the service interval indicated by car's oil oil analyzer. The service person was very knowledgable about the service process and what is needed at the service interval indicated by car's oil oil analyzer. More

Maintenance Took my car in to get serviced and was very pleased with the whole process. Everything that was to be done to the vehicle was explained to me. Took my car in to get serviced and was very pleased with the whole process. Everything that was to be done to the vehicle was explained to me. More

Fast service (recall) and courteous service advisor It was the first time I came here, not for the usual service (my car is still quite new) but for a recall. Bobbie Santos processed my request very qu It was the first time I came here, not for the usual service (my car is still quite new) but for a recall. Bobbie Santos processed my request very quickly and did a thorough job explaining everything afterwards. The recall ended up taking only about an hour from when I first arrived (thanks to the recall technician who arrived to work earlier than usual). Overall it was a pleasant experience and I look forward to coming back when it's time for my first service. More

Nice place to do service...really pretty cool 😊 Pretty cool service and very helpful employee's good 👍 JOB .....Xavier ( service Advisor ) & Leila ( Porter ).....Very clean and good service..really Pretty cool service and very helpful employee's good 👍 JOB .....Xavier ( service Advisor ) & Leila ( Porter ).....Very clean and good service..really nice to go there @ Honda Serramonte ...Tnx U 😊 More

My time is valuable too On two occasions I have had to bring my Cars in for recall notices. On both occasions the paperwork stated the service would take 30 minutes or less. On two occasions I have had to bring my Cars in for recall notices. On both occasions the paperwork stated the service would take 30 minutes or less. Each time I arrived at the appointed time only to be told it was going to take 3-4 hours. Since they offer a shuttle I waited around till it showed up and took me home. Within 30 minutes of arriving home I was called and told my car was ready. I called the shuttle and waited almost an hour for it to show up to take me back to the dealer. After these two incidents I wasted 4 hrs at each appt when I could have waited at the dealership and been in and out within an hour each time. What is the point of an appt if they assume you have all day to waste? My "advisor" didn't have a clue. More

The Worst Oil change, 5 hours Wed. Dead battery Thurs. AAA recharges. Go back 5:30 pm Thurs. Told workers go home 4:30. Why was I there until 6 pm the day befor Oil change, 5 hours Wed. Dead battery Thurs. AAA recharges. Go back 5:30 pm Thurs. Told workers go home 4:30. Why was I there until 6 pm the day before? Oliver Velasquez needs a new job after the holidays. Duane is the best. Why deal with someone who apologizes 3 time for being late when others who came later where served 1st. No new battery. I will get it at Victory Honda!..John Donohue. More

Excellent service for years! I am living in San Francisco, but for years I am bringing my 2 Hondas to this Dealership for service! It is the best! and especially I am grateful to I am living in San Francisco, but for years I am bringing my 2 Hondas to this Dealership for service! It is the best! and especially I am grateful to Service Advisor Darrell Wilson foe excellent professional help, advises, and service! More

More Than Satisfactory Service Bobbie Santos did a superb job identifying what maintenance was due on my Fit, how long it would be, offered shuttle service & estimated my expected i Bobbie Santos did a superb job identifying what maintenance was due on my Fit, how long it would be, offered shuttle service & estimated my expected invoice cost. Although it took a bit longer, 45 mins., I did see several cars behind me, so, I wasn't expecting a rush service. After I received my phone call, I returned to speak with Bobbie and he detailed & explained each service performed. He was very courteous, professional & personable. He even loaded my shopping purchases in the car for me. A note, I arrived early for my appointment when employees were out to lunch, But, three people checked with me to let me know the situation. More

Good job Went in for an oil change. I was a little late but they still took me and started work immediately. The job went quickly and they did a 47-point inspe Went in for an oil change. I was a little late but they still took me and started work immediately. The job went quickly and they did a 47-point inspection of other car features (brakes, tires, etc.) for free. Only complaint: no doughnuts or muffins. More