Honda of Serramonte - Service Center

Excellent car service I bought my Honda in for an overdue oil change. However, Darrel Wilson said it has been a while since I was in and I needed a 30,000 service check. I bought my Honda in for an overdue oil change. However, Darrel Wilson said it has been a while since I was in and I needed a 30,000 service check. He reviewed and patiently explained what needed to be done and gave me the best price he could with my coupons. I don't mind spending the money when explained what the charges are for. He had the oil changed and checked out everything and found some things that needed attention. I feel so much SAFER in the car now, especially when I know someone trusted will keep the car in good maintenance and safe for me! Thanks Darrell! More

Service Darell Wilson - Is fantastic Darell should be a manager of customer service ,he’s an exceptional employee. You are lucky to have him. He takes the tim Darell Wilson - Is fantastic Darell should be a manager of customer service ,he’s an exceptional employee. You are lucky to have him. He takes the time and keeps me posted with everything that’s going on with my car. More

Tune up for 2004 CR-V Very happy with service. Service advisor Teddy was very thorough in his explanation of service they were going to perform. Shuttle ride home by Serram Very happy with service. Service advisor Teddy was very thorough in his explanation of service they were going to perform. Shuttle ride home by Serramonte Honda manager Tom. Very happy with work and customer service. More

Routine Service Interval Darrell Wilson, one of the service consultants, was most helpful. For me, time is of the essence and I appreciated the fact that it was completed in a Darrell Wilson, one of the service consultants, was most helpful. For me, time is of the essence and I appreciated the fact that it was completed in about 1 hour. He also ordered a part for the left rear passenger door which required replacement and that it was going to be done at no charge. Thank you, Darrell. GJ More

Excellent timing and work was explained thoroughly The timing of my vehicle being service was perfect and the excellent work that have been done with explain to me thoroughly by Bobby Santos The timing of my vehicle being service was perfect and the excellent work that have been done with explain to me thoroughly by Bobby Santos More

Convenient location for me PROS: Very satisfied with my dealings with Carina, service advisor; she was friendly, efficient, pleasant, and called me as soon as car was ready. PROS: Very satisfied with my dealings with Carina, service advisor; she was friendly, efficient, pleasant, and called me as soon as car was ready. Easy to make appointment: advisor attended quickly when I arrived. Car was serviced in timely fashion as promised. Waiting area very clean, comfortable and spacious. CONS: Not so happy with the paperwork. For past 2 years Honda has listed a wrong phone number and unknown email address on my record. Carina tried her best to delete it, but it didn't work. Said it would be taken care of by tech department. Misinformation still there when I returned to pick up my car. I'll have to see what happens when I return on my next visit. TPMS indicator came on after I drove off. This is second time after service that it happened. I had to turn it off by pressing the TPMS button. The "washing" was a lame excuse. I had pigeon poop on car which "rinsing" didn't remove. More

Quit and clean sorrounding Great customer service with Eric Wu, very helpful approachable and asking you if you need something or have question, in doing his job. Thank you to h Great customer service with Eric Wu, very helpful approachable and asking you if you need something or have question, in doing his job. Thank you to him. More

Vey bad service My sales person(Zahi Abukhader) asked me to give 5 stare rating when I bought my Honda Pilot. but due to his unprofessional behavior I am giving him n My sales person(Zahi Abukhader) asked me to give 5 stare rating when I bought my Honda Pilot. but due to his unprofessional behavior I am giving him no star. If I am able to give I would give him negative rating. Here is the story.. I have got new Honda pilot 2018 and there was wear and tear near passenger window. The sales person and sales manager both agree to fix asap but its been more than three/four weeks and no follow up. I have called multiple times to the sales person and he also not responded. On 8th of March, I spoke with him at 9:25am PST in the morning and he assured me to send all the pictures and proof of order but till 12:00pm PST I have not received any information. At 12:05 I have called again to customer service and transferred to one of the sales manger and his name is Francisco. He told me that they are going to order the parts today means they did not order before. Since, I have got my car I have been calling every week at least 2-3 times they lied about my order every time. On 13th of March they scheduled to fix my car and I dropped my car in the morning. In the evening when I went to pickup my car found that they did changed wrong rubber. when I saw my sales person he was unapologetic and looks unprofessional and was playing on his mobile. One of the manager came and promised to reorder the parts and let me know. More

Best place for all services I made an appointment for oil change. Xavier was very professional, explaining everything clearly and with a smile. My car was finished a little early I made an appointment for oil change. Xavier was very professional, explaining everything clearly and with a smile. My car was finished a little early than estimated and returned in perfect condition. More

very helpful and excellent service at all time specialy Bobbie excellent service at all time MAKE me feel to come back everybody very GOOD customer service on time service and free car wash the specialy Bobbie excellent service at all time MAKE me feel to come back everybody very GOOD customer service on time service and free car wash the shuttle awesome they can bring me home clean place and free muffin More