Honda of Serramonte - Service Center

Reliable and honest I am a long term repeat customer — buying two cars and using this service department since 2010. The best way to work with Serramonte Honda service is I am a long term repeat customer — buying two cars and using this service department since 2010. The best way to work with Serramonte Honda service is to start with an appointment. Even with an appointment, the queue gets long to check in. The department is well staffed, which helps them work the queue quickly. I have worked with several of the associates and have never had a bad experience. They don’t up-sell additional services, they provide prompt updates on work throughout the day, and they keep their word throughout the process. More

Not good experience. First time i brought and did the repair of my vehicle. No shuttle service over 5 miles radius. Waiting time was too long to pickup my vehicle. (Servi First time i brought and did the repair of my vehicle. No shuttle service over 5 miles radius. Waiting time was too long to pickup my vehicle. (Service advisor took his lunch break ) Until i asked someone about him and told me that he's on his break. More

Super great service bobbie quick service fast awesome excellent customerservice bobbie is great thank you bobbie come again satisfied clean arean and watching tv relax muffin quick service fast awesome excellent customerservice bobbie is great thank you bobbie come again satisfied clean arean and watching tv relax muffin great service awesome thank you bobbie More

Quick, efficient, professional I brought my 2013 Fit in for a recall, a checkup, and an extra key. It only took 10 minutes from the time I pulled into the service drive to drop the I brought my 2013 Fit in for a recall, a checkup, and an extra key. It only took 10 minutes from the time I pulled into the service drive to drop the car off, meet with the service consultant Eric Chau, discuss my concerns, plan the service, and be on my way. He was quick, personable, and professional. The initial estimate was 4 hours, but they finished in 3. When I picked the car up Eric met with me immediately, brought me to the cashier, who was friendly, courteous, and VERY fast, and had me on my way in less than 5 minutes. Overall, smooth and efficient. Great work. Will definitely return. Thank You. More

Good Service Very happy with the service at Serramonte! I know that I am not getting unnecessary stuff done. Oliver Velasquez explains what my car needs. Highly re Very happy with the service at Serramonte! I know that I am not getting unnecessary stuff done. Oliver Velasquez explains what my car needs. Highly recommend! More

Warranty repair on 2012 crv I brought my 2012 crv in to the Honda Serramonte dealership due to a 1-2 second rattling noise after starting the vehicle. They ran a diagnistic and I brought my 2012 crv in to the Honda Serramonte dealership due to a 1-2 second rattling noise after starting the vehicle. They ran a diagnistic and found a bad vtc actuator that was causing the noise. Corina the service rep. Told me it would be a $900.000 repair, ouch! So i told her I would call her back in an hour. I did some quick research online and discovered Honda had issued a service bulletin about faulty vtc actuators on all civic and crv models from 2008-2012. I picked up the phone and let Corina know about my findings. She referred me to the service tech. Who confirmed my findings. 4 days later the car was fixed and Honda covered 99% of the repair cost. Along the way I received great service and attention from Tom the service dept. manager. The whole service team had a great attitude and I wont hesitate to bring my beloved crv back to them. More

First service on 20147 Honda Civic EX I was greeted by Darrell Wilson and he was very engaging and happy. The service was done within the timeframe specified by the service writer. This I was greeted by Darrell Wilson and he was very engaging and happy. The service was done within the timeframe specified by the service writer. This made having the car service painless. More

Fixed my minivan Eric helped me with my broken minivan sliding door. He and his team helped by getting the job done quickly and efficiently for as low cost as he was a Eric helped me with my broken minivan sliding door. He and his team helped by getting the job done quickly and efficiently for as low cost as he was able, (unfortunately an expensive repair) and his crew even cleaned my car inside and out, which was quite a feat and much appreciated! Eric is kind and helpful and pleasant to work with and I’ll definitely come back if I need anything. More

Outstanding customer service I purchased my CRV at Honda of Serramonte in 2015. Since then, I have brought my car to service multiple times and each time I was very impressed I purchased my CRV at Honda of Serramonte in 2015. Since then, I have brought my car to service multiple times and each time I was very impressed with the level of professionalism and quality in their service. Specifically, I would like to recognize two service specialists by the names of Bobby Santos and Darrell Wilson. They are always helpful, kind and courteous. I would highly recommend their service department. More

always good service got my civic at Honda of serramonte. always had my service there. the service advisors are good but Teddy Mui is the best out of all of them. he is ve got my civic at Honda of serramonte. always had my service there. the service advisors are good but Teddy Mui is the best out of all of them. he is very knowledgeable and honest. i never have any issues. good place to Bing in your Honda to fix More