Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
332 Reviews of Honda of Serramonte - Service Center
Sort by
January 01, 2019
Tire Repair Found a nasty screw lodged in the front left tire of my 2017 Pilot EX-L on a late Friday afternoon. At that point, since it was too late to take the c Found a nasty screw lodged in the front left tire of my 2017 Pilot EX-L on a late Friday afternoon. At that point, since it was too late to take the car in, Service Advisor Eric Chau, who was going to be off the next day, turned to Bobbiejo Santos and asked if he would assist me when I brought the car back the next day. Not having an appointment on a busy Saturday was going to be a challenge. I was at the dealer in thenon-appointment lane by 7am. Bobbiejo wrote the service order for the tire repair and knowing that there was going to be a wait time, I headed toward the customer center. After all was said and tire repair done, Bobbiejo covered other required service-related items which I agreed to but deferred until my next service interval. I must say that Bobbiejo is excellent at his craft. More
by Limodood
Employees Worked With
Mele Kupu, Jimmy Ngo, Jose Castro, Bobbie Santos, Eric Chau, Xavier Contreras
December 31, 2018
Service Quick and easy.. in and out within an hour. Made a appointment the day before. Showed up early to my appointment. Teddy M. Was super helpful. Quick and easy.. in and out within an hour. Made a appointment the day before. Showed up early to my appointment. Teddy M. Was super helpful. I had my kids with me and he made everything so easy. Also made great recommendations as I told him I was I the market for an SUV. Definitely make Honda of Serra. My go to for service. More
by Lsanchez
Employees Worked With
Teddy Mui
December 14, 2018
Excellent,quality service. Brian was very thorough and caring. He up-dated me frequently on the process and the anticipated time to completion..Because of Brian’s personalized c Brian was very thorough and caring. He up-dated me frequently on the process and the anticipated time to completion..Because of Brian’s personalized care I will return th Honda oh Serramonte with my future service needs. More
by Moonglow
Employees Worked With
Brian Wong
December 11, 2018
Excellent service Eric and Brian are both very helpful. They make a better team , making sure they take care of their costumers . Keep up the good work guys!! Eric and Brian are both very helpful. They make a better team , making sure they take care of their costumers . Keep up the good work guys!! More
by Dimples
Employees Worked With
Eric Chau, Brian Wong
December 11, 2018
Great Customer Service After checking my car, Teddy told me the service that I needed. When I say that this is the only one I need he said ok. He not pushy. And he said afte After checking my car, Teddy told me the service that I needed. When I say that this is the only one I need he said ok. He not pushy. And he said afterward that I will get my car in 2 hours. The good thing there is I get my car in 2 hours. Teddy knew how to deal with his customer. More
by Amador
Employees Worked With
Teddy Mui
December 07, 2018
Awesome service as always!!!! I went in for an emissions problem with my Honda and the service department was great and super helpful!!! Thank you for all the help. I went in for an emissions problem with my Honda and the service department was great and super helpful!!! Thank you for all the help. More
by Junior.rivera415
Employees Worked With
Brian Wong
December 06, 2018
Great I went in to get an oil change and I ended up with getting my oil change and getting my car washed. I love the car wash my car looked new again. I got I went in to get an oil change and I ended up with getting my oil change and getting my car washed. I love the car wash my car looked new again. I got compliments on how black and shiny my car was More
by 16demauriae
Employees Worked With
Teddy Mui
November 13, 2018
Oil change maintenance Eric Tom was great and very professional when i went in for my scheduled routine maintenance. He has patience and knowledge of whats going on to strea Eric Tom was great and very professional when i went in for my scheduled routine maintenance. He has patience and knowledge of whats going on to streamline the process as make it as smooth and quick as possible. I highly recommend him for all service needs. More
by Tommy
Employees Worked With
ERIC TOM
November 13, 2018
Service due to recall I only gave this dralership and average 3/5 mainly because of the wait. I had an appointment for 11am. I came at 1020 am and wasnt seen until about 11 I only gave this dralership and average 3/5 mainly because of the wait. I had an appointment for 11am. I came at 1020 am and wasnt seen until about 11. So I waited almost an hour. I was also promised my car would be done before 1. I found that amusing and guess what. It was finished around 3. I also expected a complimentary carwash but I guess this honda does not do that. Somewhat disappointing but what can you do. More
by Splasher
Employees Worked With
Dont remember
