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332 Reviews of Honda of Serramonte - Service Center
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November 03, 2019
Good Service Always happy with Oliver who provided good service for my Honda Civic. I usually bring my car here for routine oil change and have no issues. Always happy with Oliver who provided good service for my Honda Civic. I usually bring my car here for routine oil change and have no issues. More
by llew
Employees Worked With
Oliver Velasquez
October 30, 2019
I bought my car here in April of 2019 and brought it into the service center in October of 2019 because my check engine light came on. As soon as it was looked at, I was told that not only did I need a whole the service center in October of 2019 because my check engine light came on. As soon as it was looked at, I was told that not only did I need a whole new engine (for reasons that couldn't really be explained to me,) but also that my warranty wouldn't cover it. I knew this was false, so I insisted they check. After three weeks of very little explanation except the accusation that it must be my fault for lack of maintenance (I proceeded to provide them with my very thorough documentation of my perfect f***ing maintenance,) it turns out that my warranty DID cover the problem and that suddenly, I didn't need a new engine anymore. Hmm, how strange *insert major eye roll here*. Not only that, but when my car was returned to me after the servicing done at Honda of Serramonte, it was making a NEW noise. I took it back to them and they told me it was a problem with a part that I knew was NOT the issue and that my warranty "definitely wouldn't cover it this time". I live about an hour and a half away from Serramonte, so I decided to calmly get my car back and never, EVER take it to them again. I brought it to my mechanic who I have trusted for YEARS and who has helped me to maintain cars well past 300k miles and of course, the problem was NOT what they said it was and is in fact likely a result of their actions. So now, I'm looking for a lawyer. Not only was I immediately dismissed as a female car owner, but I was also lied to and misled over and over again. I do NOT recommend buying a car from Honda of Serramonte and I definitely do NOT recommend their service center. I know dealerships don't tend to have the holiest of business practices, but this was the worst service experience I've ever had with any center/dealership/lot/WHATEVER in my entire life. Super disappointed. Avoid this place like the devil himself. More
by elanajoy
Employees Worked With
Patrick Ngan, Steven Li, David Wong, Abdullah Barekzai, Bobbie Santos, Brian Wong, Alejandro Gonzalez
October 29, 2019
He is very helpful and friendly I dropped off my car for airbag recall on my Honda CRV. The dealer provided shuttle to and from my home. Very convenient to have such service and Xav I dropped off my car for airbag recall on my Honda CRV. The dealer provided shuttle to and from my home. Very convenient to have such service and Xavier is very helpful and friendly. I would recommend this dealer to anyone! More
by Lucy
Employees Worked With
Xavier Contreras
October 29, 2019
Excellent Service Dept. I am totally happy with the service I receive at Honda of Serramonte. I have had Teddy Mui as my service advisor many times, and he has always been g I am totally happy with the service I receive at Honda of Serramonte. I have had Teddy Mui as my service advisor many times, and he has always been great. He seems to always have my best interest at heart, seeing if there are any specials I can take advantage of and just going the extra mile for me. 5 stars for sure. And, actually, I haven't ever had a bad experience with any of the other service advisors. But, I like Teddy the best. More
by Reng
Employees Worked With
Teddy Mui
October 28, 2019
Happy Birthday to Me! I scheduled a routine oil change on my birthday and discovered upon arrival at the dealership that I would again be working with Eric Tom. Although I I scheduled a routine oil change on my birthday and discovered upon arrival at the dealership that I would again be working with Eric Tom. Although I was unable to locate the coupon on my phone, he honored the price quoted on the coupon and even through in a complementary tire rotation because it was my birthday. Eric informed me that my car had a product recall and asked if I had time to have the part replaced which would add another 1-1.5 hours to the service. Needless to say I was pleasantly surprised when I received the call from Eric that my car was ready - well ahead of schedule. After I arrived at the dealership, Eric explained the work that had been done, including a free car wash. To top it off, when Eric handed me the invoice with a zero balance due I was overwhelmed. He told me happy birthday and I gave him a big hug. The service he provided was really above and beyond and will keep me coming back to Honda of Serramonte. I asked Eric if I could nominate him for employee of the month! More
by Shannon
Employees Worked With
Eric Tom
October 24, 2019
Very Good I find that the technicians are very helpful and professional and answer all of my questions. I like that the waiting area is comfortable and the tec I find that the technicians are very helpful and professional and answer all of my questions. I like that the waiting area is comfortable and the technician keeps me informed of the progress. More
by Honda Customer
Employees Worked With
Xavier Contreras, Teddy Mui
October 23, 2019
Check on car's features I needed to verify that everything is in working order as it is a recently leased car and I don't drive the mileage to require more frequent service c I needed to verify that everything is in working order as it is a recently leased car and I don't drive the mileage to require more frequent service checks. Service was excellent and I was felt to more comfortable in that I will bring car in every 3 months if I don't need service before then. More
by ally
Employees Worked With
Darrell Wilson
October 22, 2019
Consistent top notch care I have been a customer for many years, and the one constant, is their consistency with my care. This last visit was as a walk in, expecting to vest th I have been a customer for many years, and the one constant, is their consistency with my care. This last visit was as a walk in, expecting to vest the morning waiting, yet in a hour and a half I'm driving off satisfied with the service. More
by the real mccoy
Employees Worked With
darrell and Zahi
October 19, 2019
First service Very prompt and knowledgeable. Explained what they were going to and then confirmed it was done and everything was in good order. Explained what servi Very prompt and knowledgeable. Explained what they were going to and then confirmed it was done and everything was in good order. Explained what services would be next and the timing of them. Very courteous and professional. More
by Peteski
Employees Worked With
Xavier Contreras
October 18, 2019
Great service, great communications! It was busy on a Tuesday morning, the line was almost out onto the street. But I was still greeted right away and was told my service adviser will be It was busy on a Tuesday morning, the line was almost out onto the street. But I was still greeted right away and was told my service adviser will be with me shortly. Eric Chau was friendly and professional. He knew exactly what my car needed and I was out of there in 15 minutes. He gave me an update of the progress and my car was ready on time as promised. I will definitely bring my car back for service in the future! More
by Patrick
Employees Worked With
Eric Chau
