Honda of Serramonte

Excellent customer service by Bobby Santos at Service Depart I was very pleased by the customer service given to me by the service department. I brought in my 2014 CRV for some diagnosis because i was having som I was very pleased by the customer service given to me by the service department. I brought in my 2014 CRV for some diagnosis because i was having some electrical issue, the problem was diagnosed & fixed on time, they even arranged a car rental for a day while they're working with my CRV. Awesome job by the service dept. specially Bobby Santos. More

Pleased with the Service. The service person was very knowledgable about the service process and what is needed at the service interval indicated by car's oil oil analyzer. The service person was very knowledgable about the service process and what is needed at the service interval indicated by car's oil oil analyzer. More

Maintenance Took my car in to get serviced and was very pleased with the whole process. Everything that was to be done to the vehicle was explained to me. Took my car in to get serviced and was very pleased with the whole process. Everything that was to be done to the vehicle was explained to me. More

Great cars but lousy customer service We went to Honda of Serramonte because it's the closest Honda near our house. Between my husband and I, we've owned nothing but Honda vehicles, total We went to Honda of Serramonte because it's the closest Honda near our house. Between my husband and I, we've owned nothing but Honda vehicles, totaling 4 Hondas. We have been very loyal to no other than Honda vehicles! With that being said, I have in mind to purchase another Honda, specifically the new Honda CR-V 2017! We've been reading all the reviews and watched all the videos and comments from other owners. Everyone gave great reviews. And I really wanted this car! I know stepping into the dealership, I would buy this car! We test droved it and loved it. Then we sat down to negotiate the price. Unfortunately, the sales person was a newbie. He had to get someone else to deal with us. In comes this young gal who said, there's no negotiating as far as the price goes. We had to pay MSRP! She was not willing to budge at all! She said because this is a new model, there's no discount. That's total bull! We've read on the forum that some customers are paying much less. Then she comes back with an offer. She said that all she could do is give us a 15% off of any accessories! This is laughable. This must have been the worst experience I and my husband has ever had with any other Honda dealerships! We end up purchasing the car anyways because we love it. We are disappointed with the customer service at this particular Honda. We will never purchase another car from them ever again! More

Fast service (recall) and courteous service advisor It was the first time I came here, not for the usual service (my car is still quite new) but for a recall. Bobbie Santos processed my request very qu It was the first time I came here, not for the usual service (my car is still quite new) but for a recall. Bobbie Santos processed my request very quickly and did a thorough job explaining everything afterwards. The recall ended up taking only about an hour from when I first arrived (thanks to the recall technician who arrived to work earlier than usual). Overall it was a pleasant experience and I look forward to coming back when it's time for my first service. More

Nice place to do service...really pretty cool 😊 Pretty cool service and very helpful employee's good 👍 JOB .....Xavier ( service Advisor ) & Leila ( Porter ).....Very clean and good service..really Pretty cool service and very helpful employee's good 👍 JOB .....Xavier ( service Advisor ) & Leila ( Porter ).....Very clean and good service..really nice to go there @ Honda Serramonte ...Tnx U 😊 More

My time is valuable too On two occasions I have had to bring my Cars in for recall notices. On both occasions the paperwork stated the service would take 30 minutes or less. On two occasions I have had to bring my Cars in for recall notices. On both occasions the paperwork stated the service would take 30 minutes or less. Each time I arrived at the appointed time only to be told it was going to take 3-4 hours. Since they offer a shuttle I waited around till it showed up and took me home. Within 30 minutes of arriving home I was called and told my car was ready. I called the shuttle and waited almost an hour for it to show up to take me back to the dealer. After these two incidents I wasted 4 hrs at each appt when I could have waited at the dealership and been in and out within an hour each time. What is the point of an appt if they assume you have all day to waste? My "advisor" didn't have a clue. More