Honda of Serramonte

Luke, the gentleman who helped me find a car was very nice. I have purchased my past two cars from Honda Serramonte with cash. This time I had a very uncomfortable situation. My accounts at the three cre nice. I have purchased my past two cars from Honda Serramonte with cash. This time I had a very uncomfortable situation. My accounts at the three credit report agencies are frozen because I had two breaches with companies that I deal with. Considering that I’ve been a long time customer and always paid with cash, I assumed that there would be no problem. Unfortunately, there was. They would not accept my check, I was forced to go to a bank just before closing to get a cashiers check. That’s my first complaint. When I went through the final process of delivering the check, the gentleman who handled it had no way about him. He handed me papers without explaining what they were and asked me to sign here and initial there , I could’ve been signing my life away. He seemed to be in a big rush to get rid of me. I did not appreciate this treatment so in the future, I may consider going to a different dealership. More

I took my 2020 HR-V in for servicing and while I was waiting for my car I browsed through the showroom and fell in love with the new 2024 HR-V. Guess which one I drive home? waiting for my car I browsed through the showroom and fell in love with the new 2024 HR-V. Guess which one I drive home? More

Very professional staffs! !! Every one was so helpful and accommodating. We were in and out of the dealership very quickly!!! !! Every one was so helpful and accommodating. We were in and out of the dealership very quickly!!! More

I have never been able to go into a dealership and walk out 3 hours later with my new car. Great job, Ela!!! out 3 hours later with my new car. Great job, Ela!!! More

The service was good and finance was easy. The van interior was very dirty for 'just being detailed'. Got home to scan the van and have emissions codes that weren't discussed with me. The van The van interior was very dirty for 'just being detailed'. Got home to scan the van and have emissions codes that weren't discussed with me. The van was in rougher condition than originally divulge to me. More

Overall service has been very good. Buying new car wasn’t very efficient Spent five hours first day then had to return the next day to pick up the car. Buying new car wasn’t very efficient Spent five hours first day then had to return the next day to pick up the car. More

Everyone I worked with was very respectful and answered all my questions. I was pleased with the overall experience. all my questions. I was pleased with the overall experience. More

Great and fast customer service, good inventory options. Explained every step of the process during the transaction. Explained every step of the process during the transaction. More

Excellent customer service! Worked with me to trade in my old lease and get a new one. Exceptional experience! Worked with me to trade in my old lease and get a new one. Exceptional experience! More

Honda of Serramonte made my trade in of my 2023 Mazda CX5 and purchase of my 2024 Honda CRV smooth and quick. The staff at Honda was very pleasant and respectful. They answered all my questions in detail a and purchase of my 2024 Honda CRV smooth and quick. The staff at Honda was very pleasant and respectful. They answered all my questions in detail and made my stressful experience of trade in/purchase a breeze. Would definitely recommend to all my family and friends looking for a Honda, go to Honda of Serramonte. More