Honda of Roanoke Rapids

Recently I traded my 2019 Chevrolet Suburban for a 2022 Honda Civic. As soon as I pulled off the lot I knew I had made a horrible mistake. The next day I texted my salesman and told him I would like my tru Honda Civic. As soon as I pulled off the lot I knew I had made a horrible mistake. The next day I texted my salesman and told him I would like my truck back and the following day I went back to the dealership to see if I could get my truck back. Of course the price had been jacked up higher than what I paid for my truck. The manager acted like he didn’t want to talk to me and wasn’t going to budge a bit. I have been in contact with my salesman who is awesome . However the manager has failed to contact me. Poor business in my opinion. It’s all about the almighty dollar and no compassion for the customer. If I can’t get my truck back I will no longer shop at this establishment! More

Worked with Shawn buying a new Honda Pilot ex-l 2022, Shawn is very helpful Shawn is very helpful More

Service department is BAD I took my car to the dealership because I wanted the valves adjusted by someone who would do it right. I paid almost twice as much as the independent I took my car to the dealership because I wanted the valves adjusted by someone who would do it right. I paid almost twice as much as the independent garage wanted for the job and drove 45 minutes to the dealer. It took three phone calls to make an appointment because the service writer could not give me a price. She said the service manager would call me when he got back from lunch. He never called the first two days. My car now makes a tapping noise and has a miss when cold. The shop foreman kept saying it was the fuel injectors. Funny those injectors were not tapping when I brought it in for a maintenance procedure. They also put the old gaskets back on the valve cover and intake. They said there was nothing they could do without the manager who was not there. I can’t get the manager on the phone. $300 to have a miss and a loud tapping! They will never touch another of my cars. More

Excellent service and friendly staff Excellent service along with a knowledgeable friendly staff. Rachel and Joel are incredible sales people and their attention to detail and providing Excellent service along with a knowledgeable friendly staff. Rachel and Joel are incredible sales people and their attention to detail and providing the customer with first class service is truly what sets this dealership apart. I would highly recommend Honda of Roanoke Rapids to anyone looking for a truly easy and professional buying experience. Thank You to everyone the helped get into my awesome Ridgeline! More

Antwan is the best! Antwan always takes care of me. He checks everything out and gets back with me to discuss anything my vehicle needs. I trust him completely. The do gr Antwan always takes care of me. He checks everything out and gets back with me to discuss anything my vehicle needs. I trust him completely. The do great service work and in a very timely manner. I would recommend them to anyone. Their sales staff is great too. especially Joel Scott. He and Antwan will go the extra mile to make sure you are satisfied. More

Thank you! I always appreciate the customer service of Antwan and Honda servicemen and women. They made sure I was comfortable while waiting for my vehicle and m I always appreciate the customer service of Antwan and Honda servicemen and women. They made sure I was comfortable while waiting for my vehicle and most importantly repaired my a/c; esp with these very hot temps. Thanks you for giving me back cool air as I travel!! Best, Denise More

Great Service I am always pleased with Anttwan and the service guys @ Honda of Roanoke Rapids. I am treated with great respect and they are always friendly. I wil I am always pleased with Anttwan and the service guys @ Honda of Roanoke Rapids. I am treated with great respect and they are always friendly. I will say this, if Anttwan says it is needed you can be for sure that it is needed and he is not just trying to make a sale. He is a great at customer service!!! More

Service Is Excellent Always take car in for service quickly and work has always been good. Helped with warranty work. Prices are in line with other places. Would not purch Always take car in for service quickly and work has always been good. Helped with warranty work. Prices are in line with other places. Would not purchase another vehicle from them because they did not work with me previously when I wanted to sell an auto which I purchased from them. I will always go to them for service though - it is excellent. More

Service on Nissan Rogue I can't say enough good things about this dealership! Every time I call, I am able to get an appointment when I need it. The service department is e I can't say enough good things about this dealership! Every time I call, I am able to get an appointment when I need it. The service department is excellent. They are friendly, they explain exactly what is taking place, let me know when the work is close to being finished and explain the bill before I ever leave. This is an excellent place to purchase a new vehicle and also to have it serviced! In a world where customer service is rarely average, these folks go above and beyond! More

Rachel was sweet and pleasant. Saleman: Shawn Robinson: NO followup. No Touch Up Paint as promised. Finance: Mike: rude and crass> GM No Response after complaints NO followup. No Touch Up Paint as promised. Finance: Mike: rude and crass> GM No Response after complaints More