Honda of Princeton

I purchased a vechile thatvwas not a honda at this dealership it had nothing but problems in 6 months I have had to take the vechile back for electrical issues them 3 times had to use my extended warr dealership it had nothing but problems in 6 months I have had to take the vechile back for electrical issues them 3 times had to use my extended warranty. I had to vehicle for 6 months and 6 weeks out the 6 monthe owning the vehicle they had it. No one there could figure what was wrong. They told me it was one thing when it wasn't. Yhe changed a battery when it was electrical issues a had it for 3 weeks to tell me it was a battery. Horrible! Their customer service sucks they say will call u back and they don't. Finally they have no idea what the xxxx they are doing because the vehicle continues to have the same issue. I trust no one there and refused to take my vechile back there EVER! Be cautious when purchasing a vehicle at this dealership. Poor Poor Poor!!! More

Can I give 10 stars? Great service, knowledgeable staff and overall great experience. Thank you Jordan again for all your help! Your knowledge of the 2022 Pilot and your friendly nature really made my buyi and overall great experience. Thank you Jordan again for all your help! Your knowledge of the 2022 Pilot and your friendly nature really made my buying experience wonderful! Highly recommend everyone see’s Jordan on their next purchase! More

Great service and follow up since the day of booking till vehicle is delivered. During my buying process starting from help desk to top management, I experienced each one’s sincerity and enthusiasm. This tea vehicle is delivered. During my buying process starting from help desk to top management, I experienced each one’s sincerity and enthusiasm. This team is great!!! More

First impressions are everything to me and First impressions are everything to me and unfortunately, mine was not satisfactory. We have purchased vehicles from Honda of Princeton and haven’t First impressions are everything to me and unfortunately, mine was not satisfactory. We have purchased vehicles from Honda of Princeton and haven’t been let down by the sales team. The service department has provided a lackluster and disappointing experience. I have been dealing with headlight issues with my 2017 Accord Touring since the date of purchase and am very aware of the warranty issue with the DRL Strip (10 year replacement due to manufacturing issues). I made my first contact with HOP and was told a department needed to verify my VIN for the replacement. 3 days later, I hadn’t heard anything back and I had to call the dealership again (they weren’t aware of my situation when I called). Once again on 9/21, I explained my issue and that I knew it was covered under warranty; replaced multiple times in the vehicles life. They seemed unfamiliar of the issue but assured me they would take care of it. On 9/30 (nine days later), I had my appointment and when I drove in, my service advisor was super friendly and attentive. Before I stated who I was and why I was there, he questioned if I was there for the warranty headlight replacement, seemingly knowing of the common issue. About 30 minutes later, he advised me that the dealership does not have the part and it was not ordered. As a customer, I should not have to make numerous calls, hold the dealership accountable, spend my time waiting at the dealer or manage their parts inventory. This is a common issue and should not warrant the need to “verify” the issue especially when it is tied to the VIN which was provided twice. More

Honda of Princeton is fantastic and my service advisor Nia was excellent! On my very first phone call to Princeton Honda, Nia answered and was able to identify the problem with my car within minutes. Nia Nia was excellent! On my very first phone call to Princeton Honda, Nia answered and was able to identify the problem with my car within minutes. Nia was able to schedule me to come on the next day, and kept me updated on the work being performed. Months later and the vehicle is running perfectly. If I ever need service on my vehicle again, I will be coming back to Princeton Honda, just to work with Nia. More

Honda of Princeton is a great organization. But there is this scheduling lady (phone number 609-423-2722), who was extremely rude and impatient. Unless she has some personal issue that pissed her off - I kn this scheduling lady (phone number 609-423-2722), who was extremely rude and impatient. Unless she has some personal issue that pissed her off - I know I didn't - today, she is otherwise doing a huge disservice in her client-facing role to the reputation and business of Honda of Princeton. Please don't take my word for it ... Dealer owner/management: you might have been losing business because of her, please survey other customers she called or monitor/record her calls. More

I'd give them 6 stars if I could. Wonderful place to have your car serviced. They never do anything that does not need to be done and are great at keeping you informed every step of the way. One time have your car serviced. They never do anything that does not need to be done and are great at keeping you informed every step of the way. One time they were very late with an oil change and as a courtesy did it free of charge. Nia is a terrific service rep and tells you exactly what you need and what can wait. She even found a coupon for me that I did not know about...who does that? Would not hesitate to recommend! More

They are aways nice when I bring my car in for service. Feel confident with the service that is being doneI-the service people are always attentive ! Feel confident with the service that is being doneI-the service people are always attentive ! More

From the moment I arrived early in the morning to be one of the first there for service Nia Livingston was amazing. They took my car right in as soon as they officially opened. I can honestly say it was the of the first there for service Nia Livingston was amazing. They took my car right in as soon as they officially opened. I can honestly say it was the fastest service I've ever received and the price for my oil change was amazing. Great customer service and great communcation. More

If I can give zero, I would. Very rude in dealing. They don't save their words. Keep laying about inventory, and manipulating the prices. I wouldn't suggest them at all. If you want to save your money, kee don't save their words. Keep laying about inventory, and manipulating the prices. I wouldn't suggest them at all. If you want to save your money, keep away from them. More