Honda of Pasadena

Bad service and they cut corners Got a 2014 5-speed Civic last July. Within 7 months I had to replace the battery. Within 8 months the front brake pads went out and I replaced those t Got a 2014 5-speed Civic last July. Within 7 months I had to replace the battery. Within 8 months the front brake pads went out and I replaced those too, all out-of-pocket. When I called and asked if I could get reimbursed since I had car less than a year and these things shouldn't be happening, I got a lot of double-talk about how car had met minimum requirements. So looks like this dealership is more interested in cutting corners than actual customer satisfaction. Also the alarm has never worked correctly and it's been like pulling teeth to finally get them to fix it properly. Not to mention the two outstanding parking tickets I found out about recently. When I finally got through to DMV person at dealership to help with this, she essentially told me "it's not our problem." So I went ahead and took care of myself (though one of the citations has since come back). This place is bad news. Avoid them at all costs! More

They're all about volume, don't care about the customer I spent an entire day trying to get someone to call me back, even after I said I would buy the car, sight unseen, through the internet. No one called I spent an entire day trying to get someone to call me back, even after I said I would buy the car, sight unseen, through the internet. No one called me back and when I finally reached the sales manager he said the car had just been sold within the last few minutes, and all I heard from him was excuses. POOR COMMUNICATION! Very unfortunate you lose track of customer service in favor of volume sales...all I heard were excuses! More

Really fine customer service. Philip was terrific. My Honda airbags were recalled. Pasadena Honda was great in helping with this problem. I appreciate the people and organization to get the problem so My Honda airbags were recalled. Pasadena Honda was great in helping with this problem. I appreciate the people and organization to get the problem solved. More

Disaster Never coming back, rude people and terrible service, and if you buy a used car they will rip off. I was one of their victims, stay away from this pla Never coming back, rude people and terrible service, and if you buy a used car they will rip off. I was one of their victims, stay away from this place if you can. More

Great Experience with Top Notch Service Advisor Honda of Pasadena is my dealership of choice for sales and service. In fact, my last two Accords were purchased and serviced there. In recent years, Honda of Pasadena is my dealership of choice for sales and service. In fact, my last two Accords were purchased and serviced there. In recent years, I've had the good fortune of having Michael Tran as my Service Advisor from time to time. He is an outstanding professional. Michael is thorough and delivers exceptional customer service from start to finish. He is attentive and takes the time to listen to my concerns, advises and recommends the appropriate services, keeps me informed on the progress of the repair, and follows through to deliver the repaired car back to me in a timely and efficient manner. Honda of Pasadena is fortunate to have someone of this caliber on the Service team. Thank you. More

This service center is frustratingly poor Honda Pasadena service is probably okay for routine service. However, my satellite radio, which is still under warranty, has begun cutting out interm Honda Pasadena service is probably okay for routine service. However, my satellite radio, which is still under warranty, has begun cutting out intermittently, most often on the highway in the presence of relatively high air flow (?). The satellite radio on my other car never does this. I had a frustrating interaction with a rather belligerent service technician who said he couldn't reproduce the problem while driving a few miles around Pasadena. They finally offered to install a "test antenna" so that I could see if that fixes the problem; however the antenna was not immediately available because some other car was using it. The entire interaction was so unpleasant that I decided to try other service centers that are further away from me to see if I can get more reliable service. In general, I have found that Honda Pasadena has poor customer interaction. More

Avoid this horrible dealer, bait and switch The one star rating is actually a zero star. Do not come to this dealership, period! We wanted to buy a Honda Touring, did some internet shopping. The one star rating is actually a zero star. Do not come to this dealership, period! We wanted to buy a Honda Touring, did some internet shopping. This dealer is the only one whod did not respond. I called the manager, received a preliminary quote but was told to come in and the price can be a bit lower. Their quoted price was actually a few hundred higher than the offer from Galpin, but since I live in Pasadena, I thought it might be more convenient for me to buy it from this dealer. When we went in, the manager quoted the price was not there, the manager of the day came out and denied the quote, gave us a price that was $1200 more. On top of it, the car had some options installed that we did not need, another $3000, but they offered a discount of 2000 for the options. The people at the dealer had no idea where to find the person we were looking for, and had no interests to help us, once they figured out we are not their customer. The show room had two big holes on the ceiling, and two huge red buckets on the floor to hold the leaking water. There was a guy (we thought he was an employee but turned out to be a customer) who got into three of the displayed cars and ate a whole bag of chips in the car. We watch his behavior in horror. No one ever questioned or stopped him. Again, showed the attitude of this dealer, don't know, don't care. I have quite a few experiences buying/leasing cars, and realized right away, this type of practice would not stop at sales, it will continue in loan process and after sales services. The salesperson Mo gave us all kinds of nonsense on why we need to pay $2000 for the options we did not need, but had no answer on why they backed off from their own offer. All he did was push for a sale. This is the typical bait and switch. When I pointed out this and told him they are not being honest and wasted my time, which I told him clearly over the phone that if I sensed any foul play, I would walk out right away. He said all dealers do this. So I told him that I will warn all my friends not to come to this dealer and walked out. This is the worst dealer I have ever encountered, do avoid them if all possible. I read some of the reviews online aftewards, and found out there were other customers who had exactly the same experience with Pasadena. We then went to Galpin. I talked to the manager from Galpin a couple of weeks ago and received an offer over the phone which was a few hundred less than Pasadena. He did not really remember the conversation but checked the records and honored the offer over the phone again, confirmed there was no hidden costs on top of the offer, other than sales tax, registration, license fees. (Watch out, some dealers gave you a low price without telling there is a destination fee of close to $1000 added later, always asks about the total out of the door price with the breakdowns). The atmosphere in Galpin was upbeat, everyone was friendly and helpful. Salesperson Hugo was extremely helpful in explaining everything in details (Pasadena never explain any of the features on the car). It was straightforward, no hassle, no hidden costs, no gimmicks. I found out Galpin has a very advanced system, any incoming or outgoing phone calls are logged with the content of the conversation, so that sales people/manager can track their conversations with potential customers. This was why the manager could not really remember our conversation but was able to find the logged record right away and honored the offer. There was no need to put the offer in writings. When I found out Honda does not offer the low loan rate on Touring even with my perfect credit, I showed them the 2.5% rate that I found from website, they matched it. A few minutes later, they told me they did a search on web as well, and found a rate of 2.45% for me. It only saved me a few bucks each month, but where can we find another dealer with such initiative? The whole transaction was smooth in Galpin, only pleasant surprises. Customer satisfaction was their #1 priority and they mean what they say - they put it in action. Galpin was 157th dealer by year 2005, and 2nd by year 2016. Most of the business was by referrals, this was the first time I bought a Honda from them and I could totally understand why. Honda of Pasadena has a long way to learn. More