Honda of Ocala - Service Center

Kristen is our service advisor, We want to thank Kristen and the service department for another great service experience!! Kristen is our service advisor, she always has everything u We want to thank Kristen and the service department for another great service experience!! Kristen is our service advisor, she always has everything under control, letting us know what day is best for us and how long the service will be on our Pilot. We love our 2019 Pilot we purchased at Honda of Ocala, and drive from Williston, Fl., for any maintance, auto butler, or updates that Kristen insures that is done to perfection. Thank you Honda of Ocala for being the car dealer of our choice, for the excellent service staff who treats our Pilot as their own, and to Kristen who is always there to answer any questions and who's service is top notch!!!! More

4 year service the car was serviced very quickly and was clean and ready to go. the service discount was also a nice add on. car was washed as well. the car was serviced very quickly and was clean and ready to go. the service discount was also a nice add on. car was washed as well. More

Doug McKee is the best Service Rider. Doug McKee is the best. Both my husband and I have used him when we have service done on our 2014 and 2018 Honda CRV's. He is friendly and takes car Doug McKee is the best. Both my husband and I have used him when we have service done on our 2014 and 2018 Honda CRV's. He is friendly and takes care of any issues. More

Oil change Took my car in for oil change and tire rotation. Work was done quickly and to my satisfaction. Will go back when it is time for service. Thank you Do Took my car in for oil change and tire rotation. Work was done quickly and to my satisfaction. Will go back when it is time for service. Thank you Doug McKee for your excellent service. More

All work done well. Had service work done and discovered leaking steering rack. Part not in stock, but they gave me a loaner car till repaired. Very professional staff. Had service work done and discovered leaking steering rack. Part not in stock, but they gave me a loaner car till repaired. Very professional staff. More

Lost in translation. I have had my CRV serviced many times at this dealership, however this time was a big mess. I started out with the email about having my vehicle servi I have had my CRV serviced many times at this dealership, however this time was a big mess. I started out with the email about having my vehicle serviced and all I had to do was click on the link. A chat window opened and I arranged a date and time for the service. I was told the service department would contact to verify. Never received a call so I called service and was told they couldn’t find anything but they would be happy to schedule me. Drove to get the service and was greeted in the service lane. I was told all the advisors were busy but I was to take a seat in the lobby and when someone was free they would get me ready. I sat for an hour with no contact when someone called me and told me my vehicle had been parked on the side but not serviced. I was asked why didn’t I have an advisor when I explained what I was told they did get my service done and discounted the cost of service. I will never attempt to schedule an appointment online again. Seems like I fell through all the cracks! More

Once again, terrific service from Loren Atria! We'd heard a noise in one of our two Honda Fits, and it was one of those intermittent noises that make a diagnosis difficult when you bring a car in t We'd heard a noise in one of our two Honda Fits, and it was one of those intermittent noises that make a diagnosis difficult when you bring a car in to the service bay. Loren Atria and her team found pebbles in one of the passenger side--brake drums?--but when we drove away, I heard the noise again. (Not unexpected, being that they'd thought they'd corrected the issue, and it was an intermittent problem at that.) So, when I had a chance, I took our Fit back, and they found what Loren said was a good amount of sand in the back passenger side (again, I think it was the brake drum where she said they found it). They cleaned it all out, and whereas that is not usually a warranty item, Loren generously and graciously took care of that service for us without charge. So, not only has Loren Atria been extremely friendly, dependable, and courteous to work with each time I've brought either of our two Honda Fit cars in, she has gone beyond what is expected with her gracious complimentary service. I couldn't ask for more, but I WILL be asking for Loren whenever I bring my car into the Honda of Ocala's service area. Thanks much for having such terrific customer service, Honda of Ocala; I really appreciate it! More

Excellent Service Loren Atria at Honda of Ocala really went above and beyond! Not only was she courteous and helpful, but she thoroughly shampooed and cleaned the hatch Loren Atria at Honda of Ocala really went above and beyond! Not only was she courteous and helpful, but she thoroughly shampooed and cleaned the hatchback area of my car after I inadvertently left a couple of groceries in the back. I'd left the car for a warranty service, and when a couple of items had scooted and hidden themselves in a corner of the hatchback of my Honda Fit (a GREAT car, by the way!), they remained there and decomposed, creating a terrible odor. Loren and her team worked feverishly to rid the car of the offensive smell for me, and each time I've brought my car in, or my husband's Honda Fit (told you, it's a GREAT car!) I've been treated with utmost courtesy and helpfulness. Thanks, Honda of Ocala, and thank you, Loren Atria! More

Great Doug McKee is the best service tech we have ever delt with. He keeps us up to date, advises us on the best service and always lets us know what the c Doug McKee is the best service tech we have ever delt with. He keeps us up to date, advises us on the best service and always lets us know what the cost will be. He is friendly and straight forward. We will continue to us Doug as our service tech. More