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Honda of Ocala
Ocala, FL
2,317 Reviews
Honda of Ocala cannot wait to make you a customer. When you visit, you will enjoy the friendly and knowledgeable staff that you would expect from a family owned dealership. Our selection in both new and used is unmatched by any dealership in the area. We are the home of the LIFETIME POWERTRAIN WARRANTY on all of our new cars and most of our used cars as well. In addition, we have the Honda of Ocala Advantage, which provides a variety of items to benefit each and every customer. We are also winners of the prestigious Honda Presidents Award. Come by the showroom today and receive the vehicle you want and the service you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,317 reviews
November 18, 2021
I really appreciated the effort and professionalism of Alex Bowers. He made me a very happy patron. Alex Bowers. He made me a very happy patron. More
by Vette2001
Employees Worked With
November 17, 2021
This was the seventh car we have purchased from Honda of Ocala. We needed to buy a car, even though everyone knows that this is not the best time to buy a car with all of the shortages currently happening. Ocala. We needed to buy a car, even though everyone knows that this is not the best time to buy a car with all of the shortages currently happening. We dealt with Harry Vazquez once again. We have always found Harry to be a straight shooter and very knowledgeable about the vehicles. Harry understood our situation and encouraged us to make a reasonable offer. We did, and they accepted. I highly recommend Honda of Ocala, and Harry Vazquez as your sales advisor. More
by John S
Employees Worked With
Harry Vasquez
November 15, 2021
Harry Vasquez is the man to see...... He was able to work wonders with our numbers. We had been to many other dealers (including other Honda Dealers) that were not able to help us lease another car du work wonders with our numbers. We had been to many other dealers (including other Honda Dealers) that were not able to help us lease another car due to our budget and our time requirements. With the current car shortage, most dealers have no inventory and our current lease was ending soon. Harry searched his inventory and found the perfect fit for us and made it work. Harry doesn't play the games that most other Car Salesman do, he was a pleasure to work with and we would highly recommend him. And Darren from the finance dept was great also. More
by Mare1
Employees Worked With
Harry Vasquez, Darren Kelly
November 11, 2021
Do NOT buy from Honda of Ocala!!!Over the course of 2 Do NOT buy from Honda of Ocala!!! Over the course of 2 weeks, I called and emailed (~10 times) the General Manager (Rick Carpenter) and his assista Do NOT buy from Honda of Ocala!!! Over the course of 2 weeks, I called and emailed (~10 times) the General Manager (Rick Carpenter) and his assistant (Rosemary Shell). The receptionist had many excuses why I couldn’t speak to Rick: he’s out-of-the-office, at a work conference, he’s been out with a medical condition, he doesn’t have an email, and finally, that he wouldn’t speak about such matters by phone or video conference. I explained I lived 3 hours round-trip and couldn’t make the trip. They refused to talk by phone or video chat. Rosemary was semi-responsive at first, but as the 2 weeks went by, I couldn’t even get to Rosemary anymore. I was left negotiating over the phone with her assistant, while Rosemary rudely asked in the background, “What does Natalie want?” I never got a single communication from Rick. All parties refused to give absolutely any response to my complaint letter. These items were in my complaint letter, along with photos proving all the discrepancies. 1) From the start, the salesman (Jeremy Wachtler) created a pressurized and aggressive environment, with a false sense of urgency. 2) There was a "mandatory" $1,995 package added to the price of the vehicle (https://ibb.co/98jWWB3). Overall, 7 of the 12 items were some sort of spray/liquid. When questioning it, Jeremy aggressively insisted the $1,995 was listed on Auto Trader. It was not. He lied. 3) When reviewing the 3rd price sheet quote, I noticed they had increased the price of the vehicle. I asked for a copy of the 1st price sheet quote and was told "it's in the safe", and Jeremy refused to give me a copy. Luckily, I had taken a photo of the 1st price sheet quote and I showed it to Jeremy. I asked him to talk to the sales manager (Thad Szkudlarek) about the adjusted price being increased by $275. Jeremy came back and said if I don’t want the car, I can walk away. 4) The finance guy said he would cut the Extended Warranty by $1,350. But he only reduced it by $1,000. 5) I was given a flash drive from the financial guy and was told not to worry - all important papers were on there. I wasn't given a chance to review it at the dealer. It is missing Honda Certified information, and it has no meaningful information on the Extended Warranty. 6) On the dealer and Auto Trader websites, and all the official paperwork (including the new title), the mileage was falsely listed as 2,633 miles lower than the actual mileage. 7) There are a few small areas of rust on the hood of the vehicle and Jeremy said it was sold “As Is”. They didn’t previously fix the issue, even though the $27,000 car sat at their dealership for over a month. Jeremy said he would mail me a can of touch up paint, as their dealership was out of my color. A week later, I had not received the paint, so I texted a reminder. He said he’d get it out in the morning, however, 2+ weeks after buying my car, I haven’t received it. 8) Jeremy claimed my hometown Honda dealership (which I have used for 5 years) had horrible service, reviews, and no Certified Honda technicians. He lied. Those are all false. These are other negatives about the dealership: 9) The dealer fee of $999, though listed, is still at the top end of dealer fees. 10) There were also $383 in dealer fees ($199 + $184) in fine print. Collectively, these factors created a shady experience that was unethical, intentionally misleading, and the most stressful process that I've ever experienced at a car dealership. Do NOT buy from Honda of Ocala!!! They are the total opposite of a 5-star experience!!! More
by Natalie
November 09, 2021
We can't believe what just happened. Thanks to Nev Thomas and other powers to be concerning our new Honda CRV-EXL. Also our Service Advisor Mark Barbagallo takes care of all our Honda purchases over Thomas and other powers to be concerning our new Honda CRV-EXL. Also our Service Advisor Mark Barbagallo takes care of all our Honda purchases over the years. Ray Pelletier More
by irnp1912
November 04, 2021
The manner of professionalism Michael Lehman showed to us was beyond what I could have expected. was beyond what I could have expected. More
by buckynancy
October 30, 2021
Paul Thomas was awesome he answer all my questions, help me to fine the right car for me, even came to my house and help me to set my phone, and my garage doors, i will refer people to go to that Dealer. T me to fine the right car for me, even came to my house and help me to set my phone, and my garage doors, i will refer people to go to that Dealer. Thanks More
by Dealer Rater
Employees Worked With
Paul Thomas's
