Honda of North Hollywood - Service Center

Service Experience I brought my Honda Accord in for the three month service. I have been taking the auto to Robertson for service ever since I purchased it in 2004. I brought my Honda Accord in for the three month service. I have been taking the auto to Robertson for service ever since I purchased it in 2004. My service adviser, Don Richmond, looked up my service record and found that the filters were last changed in 2016; so, they needed replacement. He found a coupon that lowered the cost for the service procedure that included this activity. I walked to the diner for my breakfast and returned about an hour later. Shortly afterward, Don contacted me, and amplified the inspection report. The technician found that I needed addition repairs including a transmission mount. I questioned the need for this part as I had replaced what I thought was the mount just six months ago. Don researched and patiently explained that there are three mounts and a different mount had failed. The technician also suggested that I replace the power steering unit. Don checked and found that the leak as not too serious and that I could just keep the fluid at the right level. He showed me just how to be sure that the reservoir was correct. A bottle of fluid (purchased from the parts department) cost me $5.48 where a new pump would have been $900+. I was very happy with Don's attention. More

Excellent service I have gone to Robertsons for service for many years and have received excellent service. Marcel has been my adviser for many years and his excellent I have gone to Robertsons for service for many years and have received excellent service. Marcel has been my adviser for many years and his excellent customer service is top notch. he is very kind and honest! More

Simple service taken care of well. A small sample - I had an oil change & tire rotation. It got done quickly, price seemed fair, everyone was easy to deal with. No problems. I won' A small sample - I had an oil change & tire rotation. It got done quickly, price seemed fair, everyone was easy to deal with. No problems. I won't be returning after warranty expires because I'm leasing the car and will return it before that. I intend to lease another Honda & will probably be returning after that. More

Very good personalized service I came in for a scheduled oil change and during the inspection it was learned that I needed a new battery and power steering and brake fluid needed to I came in for a scheduled oil change and during the inspection it was learned that I needed a new battery and power steering and brake fluid needed to be replaced. All this was done while I waited and the manager assigned to me was very good at letting me know what needed to be done and keeping me updated on progress. More

My Alternator quite working My 2008 Odyssey alternator went out while driving Saturday and I headed straight to Robertson Honda in North Hollywood. My battery was 2-3 months old My 2008 Odyssey alternator went out while driving Saturday and I headed straight to Robertson Honda in North Hollywood. My battery was 2-3 months old and there was a whirring noise that varied with the RPM, so I knew it was the alternator. It is around 1:00 pm on a Saturday and I was hoping that they had or could get the needed alternator and have my van ready before their quitting time. Other than an unexpected cost, I could now have a very nice Easter Sunday, thanks to Service Rep Yohanna Carpenter. More

Great communication Jeremiah listened to my concerns and took charge of the situation. The car is running great and will give my business to this dealership from now on! Jeremiah listened to my concerns and took charge of the situation. The car is running great and will give my business to this dealership from now on! More

Wholesale Service Patience and understanding is greatly appreciated for a customer such as myself, and GINO, really demonstrated that to me, even though I was constantl Patience and understanding is greatly appreciated for a customer such as myself, and GINO, really demonstrated that to me, even though I was constantly asking questions. He never gave me a sign of impatience. Car knowledge is definitely something I can't communicate to another but, GINO really helped me in understanding what parts I needed for my car maintenance. Despite the fact that I kept asking him if he was sure, he would always double check, and without any doubt in his communication towards me, he explained he was correct and told me his reasoning; which was done so quickly in a great manner. After a long day at work, I expect someone to give me attitude, but GINO is definitely someone who shows great customer service in a busy place such as this. Thank you GINO. More

Service Department Marcel was very pleasant. He got me in and out of the service department as soon as possible. He was very friendly and always had a smile. Marcel was very pleasant. He got me in and out of the service department as soon as possible. He was very friendly and always had a smile. More

Service department I went into service without an appointment & was greeted promptly & introduced to my service writer Jeremiah Carpenter. I explained to him the problem I went into service without an appointment & was greeted promptly & introduced to my service writer Jeremiah Carpenter. I explained to him the problem (battery had to be jumped the last 7 days) & my vehicle was finished within an hour!! Jeremiah will be my service writer as long as I own a Honda... More

Marcel is incredible. He is efficient and friendly. The work is always top-notch. I always walk away with th confidence that my car is ready for another few months of long He is efficient and friendly. The work is always top-notch. I always walk away with th confidence that my car is ready for another few months of long commutes. More