Honda of North Hollywood - Service Center

Easy, fast, and friendly. I was expecting to have to wait longer. Excellent customer service. The waiting area was comfortable. I felt like I was in and out fast. wait longer. Excellent customer service. The waiting area was comfortable. I felt like I was in and out fast. More

My Service Representative had Knowledge, Patience, and excellent Customer Service. Also, he was Friendly, and Helpful. I felt very Comfortable, will definitely be back, again. excellent Customer Service. Also, he was Friendly, and Helpful. I felt very Comfortable, will definitely be back, again. More

Fast, friendly, and efficient service as usual. I highly recommend Tina our customary service advisor. Her service is exemplary. She is always prompt, helpful and trustworthy. recommend Tina our customary service advisor. Her service is exemplary. She is always prompt, helpful and trustworthy. More

Trevor was pleasant, thoroughly explained process and professional. The sitting room was comfortable though I missed the fresh baked cookies! WiFi was good! Bathroom clean. professional. The sitting room was comfortable though I missed the fresh baked cookies! WiFi was good! Bathroom clean. More

Always great service. Done in timely manner. Everything explained thoroughly. Covid protocols followed. Love being a Honda customer. Not sure what more I can say! explained thoroughly. Covid protocols followed. Love being a Honda customer. Not sure what more I can say! More

Excellent service. Got everything done I needed. Scott was great to work with. You took care of my service needs in a friendly, timely manner. was great to work with. You took care of my service needs in a friendly, timely manner. More

JC was kind, friendly, and knowledgeable. I received excellent service. His estimate of how long the service would take was good, right on. The waiting room and restroom were clean. excellent service. His estimate of how long the service would take was good, right on. The waiting room and restroom were clean. More

My service advisor, Trevor Ripley, has been professional, courteous, attentive and good at explaining a complex issue we’re dealing with. He has kept me posted on all issues. courteous, attentive and good at explaining a complex issue we’re dealing with. He has kept me posted on all issues. More

Dear management at Ocean Honda,My name is Jessica and I Dear management at Ocean Honda, My name is Jessica and I am a loyal customer at Ocean Honda. On October 19, 2020 I had an appointment to to get an Dear management at Ocean Honda, My name is Jessica and I am a loyal customer at Ocean Honda. On October 19, 2020 I had an appointment to to get an oil change for 3:30pm. I was running late due to the 405 traffic. I called and they were super polite over the phone. I arrive a bit after 3:30pm and Byron was very helpful from the second I pulled up. I apologized for being late and he assured me it was fine. He answered all of my questions and concerns with such politeness. While I was waiting inside I decided to take a look at your steering wheel cover inventory. I saw Larry and remembered he helped me years ago with my original purchase right after I bought my Honda. I needed to replace my current one and he was extremely helpful. He looked up my make and model. He walked over to show me the various options. He made some helpful suggestions and I purchased one of them. As I was waiting to enter my credit card I noticed a sign about replacing the clicker on the key. I asked him a few questions. He was above and beyond patient and polite. He answered all of my questions with detailed information. I previously dropped my keys and cracked the clicker so was in need of a replacement. I told him I previously asked about it and was quoted $450. He asked me for my vin number. I didn’t know it off hand and walked over to Byron. Byron politely showed me where it was so that I may give it to Larry. I walked over to Larry. To be honest I would have not decided to replace my clicker if it wasn’t for Larry’s customer service and helpfulness. As I waited I went to pay for my oil change and finished up with Byron. He was efficient, kind and informative. He told me to inform him when Larry was done so that he may pull my car up. Now that’s a prime example of customer service :) Larry was finished and I paid for the replacement. I was so impressed because he walked around the counter and told me “let’s go make sure this works.” I was so thankful because I didn’t even think about that. Again great customer service. He walked me out and checked to see if it worked and it did! Our world is going through some rough waters to say the least and I am extremely thankful for these two exceptional employees at Ocean Honda. I drove out with a huge smile under my mask because they reminded me that good kind people exist! Larry has exceptional customer service and I appreciate his help. I am very thankful that he was very informative and helped me make my decision to replace my clicker. Byron showed exceptional customer service and was very helpful throughout my car service. I understand that they work in different departments, but I couldn’t help take a moment to say how much I appreciate their teamwork and willingness to go above and beyond. Thank you, Jessica Cicinelli A loyal customer More

Was able to schedule a service appt & was seen the same day. Quick & friendly service and the car was ready by the afternoon. Thanks again. :) day. Quick & friendly service and the car was ready by the afternoon. Thanks again. :) More