Honda of New Rochelle

Godfrey is one of the most honest people I have met when purchasing a vehicle. He gave me the run down on everything, make sure that I got the best bang for my buck. His customer service is truly top tier. purchasing a vehicle. He gave me the run down on everything, make sure that I got the best bang for my buck. His customer service is truly top tier. I am referring everyone to him. More

Update: As he promised, Joe Carusone fixed all our issues. He treated us like we should have been treated by the finance person and went above & beyond to make things right. He also told us that we ca issues. He treated us like we should have been treated by the finance person and went above & beyond to make things right. He also told us that we can call him directly for any thing we may need/want in the future & gave us his cell number even. No one is perfect, but the mark of a great business is that you make it right in the end and they did just that. This was a 5-star experience outside of the 1 issue, so 4-stars. Drove nearly an hour to find the right car for my daughter who just had her "baby" totaled by a reckless driver. We found the right car, everyone we dealt with was great, but then came Joseph Gerbino and everything changed. Joseph did his level best to deceive us. Everything we had talked about with everyone prior was contradicted by Joseph. We had to go back to our original Salesman, John, and his boss, Allan, to get further clarification. The apex of our frustration began when our loan was over 3 thousand dollars more and we didn't know why. We reached out and found that a warranty we were never asked about, told about or even offered was tossed in. We then called the dealership and Joseph lied to us over and over again. He offered us no help in the situation, just a fierce argument and from what we were told by Honda, and even the bank we have the loan from, the warranty can just be canceled and refunded. We wouldn't want to hurt Joseph's commission though. Now, if you want to know why the car buying experience is such a stressful and daunting task, these situations are why and they happen often! I would have given 4.5/5 stars, btw, until the loan came in and went from under 12k to over 15k! This might not seem a whole lot to some, but to my daughter, a recent college graduate just starting out on her own, it surely is! More

Happy with the quick and efficient process. I Will be back for my next lease. I Will be back for my next lease. More

Service to dealership to people all the great all what I expected it to be and I would recommend it to my friends and family expected it to be and I would recommend it to my friends and family More

This guy is the best, he goes above and beyond to help out, thankful for him... out, thankful for him... More

My experience was great. Migell helped me he was very patient and helpful especially when it comes on to finding the perfect car Migell helped me he was very patient and helpful especially when it comes on to finding the perfect car More

Great customer service and ensure you’re satisfied. They are very patient and understanding I would recommend to everyone They are very patient and understanding I would recommend to everyone More

Quiero tomarme el tiempo para agradecer al equipo de autos usados de New Rochelle, especialmente Pedro. Si no fuera por el, habria perdido la cabeza tratando de encontrar el mejor carro para mi familia. autos usados de New Rochelle, especialmente Pedro. Si no fuera por el, habria perdido la cabeza tratando de encontrar el mejor carro para mi familia. Me dio muchas opciones y estoy agradecida porque bendito sea su paciencia. Nos mostro mas de 10 carros y solo me mostro lo que le pedí. Hasta me hizo una sugerencia y me alegro mucho de haberlo hecho. A veces no lo sabemos todo y es bueno recibir una sugerencia que sea lo mejor para nosotros. Ese es el carro que tenemos hoy, nos encanta nuestro Honda Passport 2020 EXL. Confiamos en él y no podríamos estar más contentos. Estaba preocupada por la parte de financiacion ya que los precios estan muy altos en todas partes en este momento. John y Thomas fueron de gran ayuda para conseguirnos un precio que pudieramos pagar mensualmente, muchas gracias. More

We were attended by Pedro and he was very helpful, patient and informative. Very well detailed and explained fully our concerns and matters. patient and informative. Very well detailed and explained fully our concerns and matters. More

Staff was helpful and acomodating. Pedro my sales rep was very attentive and helpful with all of my questions and concerns. Finance manager was direct and to the point and helpful as w Pedro my sales rep was very attentive and helpful with all of my questions and concerns. Finance manager was direct and to the point and helpful as well. Good experience overall. More