Honda of New Rochelle

A Pleasant Surprise at Honda of New Rochelle I am one A Pleasant Surprise at Honda of New Rochelle I am one of those people who was really intimidated by my previous experience at car dealerships since A Pleasant Surprise at Honda of New Rochelle I am one of those people who was really intimidated by my previous experience at car dealerships since I could not feel the pleasure of spending my own money. Fortunate or unfortunate, I need to buy a car again. I searched the web and found all the great reviews about this dealership. Although suspicious, I decided to take my chance there because there are more horror stories told by the customers at some of the other dealerships. I went there with the knowledge that bad things could happen there too, based on three negative reviews: 1) A car they promised could not be delivered after months of waiting. 2) A charge of ~ $400 was not mentioned during price negotiation. 3) A 5 hour wait at delivery time. Keith greeted us and he quickly gained our trust by providing his professional opinions about the cars from customers’ point of view. He and manager Al made sure that we felt comfortable to make our request. Keith provided many suggestions based on his understanding of our needs. He even made suggestions on how to get a good deal, such as choosing a car from their inventory (which is quite large, > 500 car/van). Since we were flexible, we quickly settled on a car that was in their parking lot, avoiding the problem in review 1). After test drive, Ben worked with us on the price. His negotiation style is very straight forward: no false information, no scaring tactics, just simple questions about my offering price. My feeling was that we were playing a fair, honest game. He also explained in detail what additional cost would be on top of the price we negotiate, that took care of review 2). During negotiation, I showed my respect to Ben by providing justifications on my offering based on hours of detective work in the web. He quickly helped me to get my offer approved. The total negotiation took less than an hour scattered in a couple of days. I knew my offer was a great price, but not the lowest price. However, I’d rather spend a little more to keep the enjoyable process going rather than to force them to convert to old car sale tactics. Ben set up an appointment for us to pick up the car next day and the car was waiting for us when we arrived, no problem as described in review 3). In summary, at Honda of New Rochelle, you will have their respect in both car shopping and price negotiation. Although you may not get the best price automatically, you may get there by showing your respect to them and putting up sufficient effort to earn it. More

I recently moved to the ny area and I needed a car. I read about honda rochelle in the paper and saw an ad for an 06' Civic that I could afford, so I went down there and spoke to a sales rep named Frank. read about honda rochelle in the paper and saw an ad for an 06' Civic that I could afford, so I went down there and spoke to a sales rep named Frank. They no longer had that car in stock so I was goign to leave. I'm glad I didn't because I wouldn't have gotten my car. He showed me another civic a year newer and a little more money, but he convinced me we could work something out. He gavme a good price and I was able to get it. More

‘I made the switch because of the High Quality Service of Honda of New Rochelle. They were very helpful and I found the perfect car for me, at really great price, thank you Honda of New Rochelle for the grea Honda of New Rochelle. They were very helpful and I found the perfect car for me, at really great price, thank you Honda of New Rochelle for the great service and the new car! I'll recommend you to all of my friends. -Christie M. More

I came in for a pre-certified used car and was shown one I was interested in. DayDrah was the sales rep and she was very accommodating, but although she was willing to quote price ranges she did not have I was interested in. DayDrah was the sales rep and she was very accommodating, but although she was willing to quote price ranges she did not have final say on pricing. This was left to the manager Chris, who is the quintessential sleazy used car salesman. He highballed me refusing to negotiate lost a generous cash deal. After I walked away he proceeded to have DayDrah call me over the course of that day and again a week later offering me that same car for the price I was willing to pay. I have since purchased a new car from White Plains Honda where I had a completely different and superior experience. I suggest anyone looking for a used or new car to go to White Plains instead and ask for Donna. Good luck to all. More

I visited Honda of New Rochelle after I presented there ad for $59 per mo on a new Civic LX to my local dealer in Yonkers. The sales person at Yonkers said that they would not honor New Rochelles ad and t ad for $59 per mo on a new Civic LX to my local dealer in Yonkers. The sales person at Yonkers said that they would not honor New Rochelles ad and that I should go there and they would not do that deal. Well, I am writing happier than ever to say that Honda of New Rochelle DID do the deal at $59 per mo with no problems at all. My sales person Jamie was very polite and professional and I will reccomend this dealer because they can obviously do deals that other dealers can't do. More

Best service department hands down!! I had such a great experience during my 2nd visit to Honda of New Rochelle's service department that I wanted to express it to other people who read these consumer feed experience during my 2nd visit to Honda of New Rochelle's service department that I wanted to express it to other people who read these consumer feedback sites like me. I purchased my car at the dealer back in September 09. After being referred to the dealership by one of my neighbors, I worked with the salesperson Jamie Buchbinder and he was very attentive to my needs and got me a good deal on my 2009 Accord EX with Leather. When I met the sales manager during the purchase, he was very friendly and kept talking about how great the service department was and how its nice that its all in one location, same building. I have to admit I didnt pay much attention to it at the time but after my second visit you can see how truthful he was being. What impressed me was the way Rafael Almonte, one of the service advisors, was honest, upfront, and appreciated my time. Ive been to many service centers before and you just sit and wait so long. Im not saying that I didnt have to wait, obviously my car was being worked on ... but he offered a loaner vehicle, I declined, then instead of waiting .. they shuttled me to the local diner where I had lunch and they picked me up. He was so nice and was concerned with my time even though I chose to wait. Nice clean dealer as well .. everything seems very organized and they care about the customers. Great Sales and Service experience! More

Honda of New Rochelle has always treated me right and this time they outdid themselves. I had an issue that wouldnt go away on my 07 Honda Accord with the braking system. They tried a few times to fix th this time they outdid themselves. I had an issue that wouldnt go away on my 07 Honda Accord with the braking system. They tried a few times to fix the problem but it kept occuring and Honda corporate couldnt even figure it out. After talking with the service manager and then the General manager, they decided to help me and genuinely cared about my inconvenience. They decided to put an over book value on my current Accord and put me into a brand new Accord at a more than fair price. The difference was minimal and they definately stretched to make this happen for me. I must say throughout the whole process, they were attentive and I never felt ignored. I feel like I know these guys and they are not just some dealer looking to get over on you. They do the right thing and I am writing this because other people should know the good dealers out there. I read some of these reviews and it doesnt even sound like the same dealer? They really do a good job and my advice for anyone with an issue would be to get a manager involved before complaining about them. Give the managers a chance to fix the issue and Im sure they can work it out. They were outstanding in my case. More