Honda of Murfreesboro - Service Center
Murfreesboro, TN
1,124 Reviews of Honda of Murfreesboro - Service Center
My most recent service visit made me question the competence of this dealership. I went for a simple oil change, also had alignment done at the advice of the dealership. Came back with a smoking vehi competence of this dealership. I went for a simple oil change, also had alignment done at the advice of the dealership. Came back with a smoking vehicle that I ended up having to sell for next to nothing. Honda may not have caused this original issue, but many issues that followed didn't exist prior to this visit. Won't be back. More
New car had defective wipers blades. Service department replaced blade on drivers side. Replacement for passenger side was out of stock. Shop promised to call when replacement was receiv Service department replaced blade on drivers side. Replacement for passenger side was out of stock. Shop promised to call when replacement was received. NEVER CALLED. Recommended wheel alignment at first “complimentary “ service T 10,000 miles. RIPPED ME OFF!! More
They will take advantage of you if they believe you aren’t well versed with cars. I’ve called other Honda dealers I trust to fact check numbers they give me and they are ALWAYS higher at this service c aren’t well versed with cars. I’ve called other Honda dealers I trust to fact check numbers they give me and they are ALWAYS higher at this service center. More
Worst Dealership Ever It's been months of chasing them around for information regarding my car. For example, It took a month with no follow up from them (only me) for an ES It's been months of chasing them around for information regarding my car. For example, It took a month with no follow up from them (only me) for an ESTIMATE! Then, I only got a price, and when I asked for the estimate, I had to wait another week and a half. I've been trying to get an idea of how much I've spent on my car this year, and I've made three phone calls, left two voicemails, with NO reply, asking for someone to send me a breakdown about how much the provide for what cost in their oil change (since it includes other car costs like a car wash and tire rotation). Literally, I just want to get one little email. I'm so over working with them! I've also emailed back to them requesting feedback with my concerns and surprise...no response! This Honda dealership has disgraceful service! It stinks too, because I try to give the benefit of the doubt, but it's now been about 5 months of me chasing and chasing for every single need. More
Excellent service! Grant Tarpley’s customer service skill is awesome and really helpful. I would definitely recommend going to grant for the best service and amazing exp Grant Tarpley’s customer service skill is awesome and really helpful. I would definitely recommend going to grant for the best service and amazing experience. He has really good listening skills, and is really understanding. Thankyou for the best service grant. More
Great Service I have always taken my vehicle to Honda of Murfreesboro since I bought it new. I have always been very pleased with the quality of service, the price I have always taken my vehicle to Honda of Murfreesboro since I bought it new. I have always been very pleased with the quality of service, the price of service, and the customer support. I recommend Honda of Murfreesboro to everyone that I know. More
Oil change and tire rotation and balance Customer service was fantastic. Sam was super helpful, and to work with. Always has been. Will be back next time for continued maintenance and servi Customer service was fantastic. Sam was super helpful, and to work with. Always has been. Will be back next time for continued maintenance and service. Thank you! Tommy More
Friendly, timely and thorough Sam was very courteous, professional and walked thru the inspection of what could wait for another time. No upselling. There was a lot of customers a Sam was very courteous, professional and walked thru the inspection of what could wait for another time. No upselling. There was a lot of customers and service was rendered in an hour. Very appreciative of fast and efficient service. More
Oil change experience Grant Tarpley's customer service was excellent and helpful. He was very respectful and not pushy or overbearing. He did inform me of the services my c Grant Tarpley's customer service was excellent and helpful. He was very respectful and not pushy or overbearing. He did inform me of the services my car needed but gave me time to decide what I wanted to do. He was extremely nice! More
Excellent Service was fast and easy. Super people at this Honda location. I won’t go anywhere else. Everyone is always eager to please. Super friendly staff. Service was fast and easy. Super people at this Honda location. I won’t go anywhere else. Everyone is always eager to please. Super friendly staff. More