Honda of Murfreesboro

Kept Their Promise We bought a new, 2016 Honda Pilot from Honda of Murfreesboro on July 31st. It had 24 miles on the odometer when we drove off the lot. Drove it home We bought a new, 2016 Honda Pilot from Honda of Murfreesboro on July 31st. It had 24 miles on the odometer when we drove off the lot. Drove it home (90+ miles). The next morning I noticed that the windshield was cracked. I immediately called Mike, our salesman and after talking to Josh, the new car sales manager, I was assured that they would replace the windshield. The dealership could have claimed that the damage happened on our way home. But, to ensure a good buying experience, they replaced the windshield at no cost to me. I received follow-up communications from Mr. David Murphy, the General Manager of Honda of Murfreesboro to make sure that we were satisfied. We are totally satisfied with our car buying experience. We traded in a 2008 Honda CR-V on this new Pilot. Our CR-V had 225,000 trouble-free miles on it when we traded. When our Pilot gets a quarter million miles on it, we'll return to Honda of Murfreesboro for our next car. Joe More

Great Experience! I'm sure how to start this review, however, I will start with the outstanding customer service I received at Honda of Murfreesboro. I'm by no mean I'm sure how to start this review, however, I will start with the outstanding customer service I received at Honda of Murfreesboro. I'm by no means a haggler but I usually know what I'm walking into when I arrive at a dealership - thanks google and consumer reports. I usually just like to explain my reasoning in trading in and set a realist goal. Saying this, I immediately let Chris C. know my situation, as well as, that my credit was shaky due to a total loss vehicle, in which previous shops ran my credit numerous times and I recently went and applied for a mortgage - so I had numerous inquires. Chris, Josh, and T.J., all new my story and what I was trying to accomplish. They really are awesome (All 3 deserve raises) It was a long day, but everyone should expect this when going into a dealership. Josh allowed for my vehicle to be traded in at the largest amount. Chris was extremely honest, we picked out one vehicle (ultimately the one I got) to go ahead and run numbers. While that was going on, T.J., was working magic behind the scenes. I left a few hours later with my new Honda Accord EX-L V-6. Even though they didn't have to work as hard as they did for me or care about my situation - they all did. This made it another great experience with Honda. I highly recommend visiting if your looking to trade in or in the market for a great car. More

poor customer service I've been sitting in the service waiting area for over 3 hours and was JUST NOW informed that the part I was scheduled to get replaced came in damaged I've been sitting in the service waiting area for over 3 hours and was JUST NOW informed that the part I was scheduled to get replaced came in damaged. Thanks for wasting my time Honda of Murfreesboro. And congratulations...your poor service trend continues. More

Honda CRV Purchase I wanted to migrate from a sedan to an SUV and have researched the many options over the past few months. Mary Shelton at Honda of Murfreesboro knew I wanted to migrate from a sedan to an SUV and have researched the many options over the past few months. Mary Shelton at Honda of Murfreesboro knew what I was looking for. She is a great listener and a no pressure type of sales person. When the right vehicle came in Mary called me, and with the help of Sales Manager Chris Joiner, they made it possible for me to get into the vehicle I wanted and needed. It wasn't a back and forth match to maniuplate numbers to make a sale, but working with my perimeters to make this something that meets my needs. They are a great team and on a scale of 1 - 5, I give them a 10. More

Professional and courteous Salesman Mike was very nice and patient. Taking his time line by line. Also enjoying the test drive, answering questions, and so on. Got the car I wan Salesman Mike was very nice and patient. Taking his time line by line. Also enjoying the test drive, answering questions, and so on. Got the car I wanted with the price and payments intended. Crest Honda was a nightmare. The manager there was a take it or leave it, type character. At Murfreesboro, the manager Chris Joyner was awesome. Financing manager Chris Ray. They're all real good people. From the time I showed up I could tell this dealership was different than Crest. It was labor day and this was the best labor day ever. Thanks guys! More

Honest This was the third stop of the day for us. Craig & Joe did an excellent job taking care of us. They gave us a price and stuck with it even though it w This was the third stop of the day for us. Craig & Joe did an excellent job taking care of us. They gave us a price and stuck with it even though it wasn't the right price. They were honest and made up for it. We will definitely be back for our next vehicle. More

Easy purchase I had been looking for a specific Pilot and they went out of their way to track one down and have it brought in from another dealer. Gave me the best I had been looking for a specific Pilot and they went out of their way to track one down and have it brought in from another dealer. Gave me the best price, and helped me get a great rate! My salesman called me the next day and offered to come program my garage door I was having trouble with. I will definitely be back!!!! More

Excellent Service from truly caring people I am a single mother with ZERO knowledge about my cars engine. My "check engine" light came on and my car started sputtering. It was 5pm on a Friday I am a single mother with ZERO knowledge about my cars engine. My "check engine" light came on and my car started sputtering. It was 5pm on a Friday. Thankfully I was still in Murfreesboro and drove into Honda of Murfreesboro. Most other repair shops were closed but they were still open, replaced my battery got me on my way. I want to thank them for their courteous and helpful attitude. It Was pleasure to work with Professionals that understand the meaning of SERVICE!!!! More

Great People! I was in a hurry and they made sure that my time was respected. They fixed my car and the people there are very professional. I was in a hurry and they made sure that my time was respected. They fixed my car and the people there are very professional. More