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Honda of Mahwah - Service Center
Mahwah, NJ
719 Reviews
719 Reviews of Honda of Mahwah - Service Center
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December 13, 2019
Great experience! Service was simple to schedule, began right on time and was finished very quickly! I would give 10 stars if it were an option! right on time and was finished very quickly! I would give 10 stars if it were an option! More
by Crohllf
Employees Worked With
Other Employees :
Alex Brischler, Danny Barros, Rob Diaz, Paul Eischen
December 11, 2019
Negligence of service I am not exactly sure of my car issue but according to Honda Corp my recall was not done properly here. My car is dangerous to drive as the steering I am not exactly sure of my car issue but according to Honda Corp my recall was not done properly here. My car is dangerous to drive as the steering froze up while pulling into traffic the very next day after I visited the Mahway service dept where they could find nothing or never bothered to look. No loaner ,no help. Come back again. Ben my advisor said I came too late in the day...3pm to be diagnosed. So if the car won't start or runs rough & the dash lights up like a xmas tree how can I make sure I get there on their NEW unknown serivce schedule?.Its all I could do to get there ......period. I was told by reception & sales that the service dept was open until 6pm. And Fri and Sat were very slow so even if I could not get in there early on Fri with this issue they could still look at the car. EVEN their website says 6pm.But upon arrival I was told by Ben they just changed their hrs & would be closed at 4pm! How would I know when I can get there anyway with this issue? I have to try and let the car set & then try again yet it's not the battery as proven by numerous inspections. What do I when it won't start up all the time? If I do drive it will it damage the car?I should take it to the dealer & hopefully not be turned away!!.This was an issue on Hondas on that the techs know about.And even though a supposed sr tech looked at the car that day when I was told by Ben that there was no time to even look at the car (I had video even though they could see nothing unusual upon a visual diagnosis since all the warning lights go out,) BUT they had time for a general inspection & oil change. About $2000.00+ inspection recommendations new tires,new brakes etc But not the issue at hand .Come back when its acting up or when and we get the part in we are ordering (if that's indeed the issue ?)summized by them with my video.Honda thinks it's the dealer service depts last service recall issue. No loaner offered,no offer to inspect the car the next day either ! I was told upon arrival by Ben they couldn't even look at the cars issue until I made a fuss & said well if you won't help me maybe HE can as a Paul sr advisor walked by. Ben quipped well hes only an advisor like me.Paul said he'd see what he could do. I believe he did try to help as I saw him talking to Ben and the tech . But since I wasted so much time with Ben saying no that could have also been an issue. Ben was clearly negative about anything being done with the ussue from the start that day.I was there almost 2 hrs. I dont know if they even looked at the issue. But they did order the possible part IF that's the problem. I am several days without transportation of my 4 yr old car & my emails to everyone go unanswered to everyone who knows about this issue and were involved. I even emailed the head of the service dept and another employee who had emailed me to see why I was unhappy when I called & wanted the service managers email; Danny. Again no response from anyone I emailed. Honda has given me a case number & told me to go elsewhere. I have to pay to have it towed anywhere,rent a car, lose work time & spend enormous amounts of effort to get this fixed .I bought this $30,000.00 car for its reliability.,and it's supposed longevity and value. This is my second Honda. I made the mistake of trusting these guys here @Mahwah. More
by Lee
December 11, 2019
Routine maintenance There was no waiting for the appointment we had made. The work to be done was explained clearly by Mark who told me it would take about an hour to com There was no waiting for the appointment we had made. The work to be done was explained clearly by Mark who told me it would take about an hour to complete the job. He was right on the button. More
by Rfmf74
Employees Worked With
December 09, 2019
Out of warranty repair. Marc was helpful and courteous with information and recommendations. Honda was fair with an out of extended warranty issue that should have cost at le Marc was helpful and courteous with information and recommendations. Honda was fair with an out of extended warranty issue that should have cost at least double. More
by dziser
Employees Worked With
December 09, 2019
Had a recall and they fixed the problem while I waited. Very nice new waiting room and service area - everything neat and clean. Service was very good - told Paul I had to go to a senior Christmas Party and Very nice new waiting room and service area - everything neat and clean. Service was very good - told Paul I had to go to a senior Christmas Party and he had my car done in record time. More
by legrammy4
Employees Worked With
Paul Eischen
December 07, 2019
Your service rep, Ben was very good. The coffee and muffin was great. The job was done quickly. Waiting room very comfy. Cannot ask for more. muffin was great. The job was done quickly. Waiting room very comfy. Cannot ask for more. More
by Tuchband
Employees Worked With
December 07, 2019
Top Drawer Fast, efficient and courteous service! Rob Diaz did an excellent job!!! I would highly recommend Mahwah Honda for all service needs! A home run for Ho Fast, efficient and courteous service! Rob Diaz did an excellent job!!! I would highly recommend Mahwah Honda for all service needs! A home run for Honda!!! More
by wizoz1
Employees Worked With
Rob Diaz
December 07, 2019
Ben Rosario did it again! Great experience! Ben Rosario did it again! Great experience in the new service facility. Took little time to change the tires for the winter snow. The comfortable loun Ben Rosario did it again! Great experience in the new service facility. Took little time to change the tires for the winter snow. The comfortable lounge including coffee and donuts made the time fly. Ben Rosario always offers valuable guidance maintaining our Honda. More
by Tom
Employees Worked With
November 29, 2019
Exhausting Problem Solved Son brought his car home from college with an exhaust problem and brought the car right up Honda. Car is older car and wasn't sure if i was going to r Son brought his car home from college with an exhaust problem and brought the car right up Honda. Car is older car and wasn't sure if i was going to repair do to the cost of a new exhaust system. Rob worked with me and gave me an alternative repair that was much more reasonable. Not only did he get it done, it was done late the night before Thanksgiving. Great job, great service. More
by TD
Employees Worked With
Rob Diaz
