Honda of Mahwah

Dennis helped me find a great car for my daughter and was straightforward all the way. Despite the crazy market he did his best to make the deal work for us. A true gentleman! straightforward all the way. Despite the crazy market he did his best to make the deal work for us. A true gentleman! More

Easily the easiest auto buying experience of my life. Justin Peluso deserves 5 stars! Excellent salesman! Justin Peluso deserves 5 stars! Excellent salesman! More

I have purchased my last 3 cars from them. Our most recent salesman Victor was extremely professional and a pleasure to work with. He made the transaction painless and quick. Would recommend him and th recent salesman Victor was extremely professional and a pleasure to work with. He made the transaction painless and quick. Would recommend him and the dealer to anyone searching for a pre-owned vehicle. More

I recently bought a 2009 Honda CRV for my son in November 2020. When the vehicle was sold to us no one at Mahwah Honda disclosed that the starter may be bad. Fast forward eight months later and the vehicle d 2020. When the vehicle was sold to us no one at Mahwah Honda disclosed that the starter may be bad. Fast forward eight months later and the vehicle does not start. I spoke with Max who sold us the vehicle about the vehicle not starting. He referred me to his manager Melvin. Melvin advised us to have the vehicle towed to Mahwah Honda to have it diagnosed. My son had it towed last week. Mahwah Honda diagnosed it and said the vehicle needs a new starter, and a new battery. I spoke with Alex at Mahwah Honda who informed us that because we did not purchase a warranty for the vehicle, we would have to pay to have the the starter replaced. Mahwah Honda would not be covering the cost of replacing the starter. We've had the vehicle for less than a year, and are not able to drive it. I have maintenance records that states that the vehicle had an issue starting before. the starter was never replaced. Mahwah knew this because they had the maintenance records. They knew the starter would potentially malfunction at any time. And instead of fixing it before selling the vehicle, they chose not to replace it and decided to sell the vehicle with a potentially defective starter. They also neglected to warn us, the buyers, that the starter may potentially malfunction, based upon the maintenance records from the previous owner. I think this is very deceptive practices by the Mahwah Sales and Service departments, specifically Max, Melvin and Alex. I would advise potential customers to NOT buy any vehicles from Mahwah Honda. They seem to knowingly sell vehicles with defective parts. They will not disclose any potential defects to the buyer. Likely because they want to pass the cost of repairing the vehicles onto the buyer. Or they want you to buy their warranty, which means you're paying more for a vehicle that you're expecting to break. Note that we went to Mahwah Honda after visiting a nearby dealer with a history of "cleaning up" pre-owned cars and selling them without inspecting and replacing defective parts. Mahwah Honda assured us that they were not like that dealer. Less than a year later, they seem to engage in the same unscrupulous behavior. BUYER BEWARE. Mahwah Honda cannot be trusted. I'm posting this after several conversations with the staff at Mahwah Honda (Melvin-Sales Manager, Alex-Service Manager) to try and resolve this issue without having to disclose their practices. P.S. I am happy to share the maintenance records with the starter issues with any potential customers. More

Sometimes your in a bad spot and people take advantage of you. Then sometimes you find a guy like Rob Fazio who actually looks out for your best interests and makes a stressful process so easy. Rob got us in you. Then sometimes you find a guy like Rob Fazio who actually looks out for your best interests and makes a stressful process so easy. Rob got us into a better car than we imagined at the price point we needed. I can’t say enough about how great we were treated at Mahwah Honda. Rob, sincerely, thank you so much. More

Thank you so much to uncle Dave You were awesome helping Thank you so much to uncle Dave You were awesome helping me out yesterday.I’m extremely happy with my 2018 Acura RDX ❤️ see you in 2wweks. Thank you so much to uncle Dave You were awesome helping me out yesterday.I’m extremely happy with my 2018 Acura RDX ❤️ see you in 2wweks. More

Rob Fazio was amazing. Even when a hiccup regarding the vehicle availability came into play he was quick t resolve it! Love him. Will definitely be using him again in the future!! vehicle availability came into play he was quick t resolve it! Love him. Will definitely be using him again in the future!! More

It was a Wonderful experience. I like my CR-V and the people and this dealer they were excellent and also my family love it thanks a lot. people and this dealer they were excellent and also my family love it thanks a lot. More

I was in contact with Rob and as soon as I spoke to him, I felt at home. Great Customer service, works expeditiously with his team. Got my wife and I in and out without any mishaps! EXCELLENT TEAM WORK! I felt at home. Great Customer service, works expeditiously with his team. Got my wife and I in and out without any mishaps! EXCELLENT TEAM WORK! More