Honda of Mahwah

This was my first experience leasing a new car and Alex and Mike Craig went above and beyond to meet my budget needs and to get me the most value for my trade in. I have also been back several times for se and Mike Craig went above and beyond to meet my budget needs and to get me the most value for my trade in. I have also been back several times for service and everyone has been extremely courteous and helpful. I have since recommended my Mother and Sister in law to them and they are both now happily driving new CR-v's! More

An absolutely wonderful experience at Mahwah Honda with my sales associate, Alex! This was my first time purchasing a Honda. All of my previous vehicles have been Chevrolets. Alex helped me find the bes my sales associate, Alex! This was my first time purchasing a Honda. All of my previous vehicles have been Chevrolets. Alex helped me find the best car at a perfect price! (2011 CR-V) I got to test drive the actual vehicle I leased, got it in the color I wanted, and was able to pick it up soon after signing the paperwork. Alex made sure the car was squeaky clean and sparkling the day I went to bring it home. Seeing what a great experience I had has prompted my mother to begin saving for her Honda, too, that she will definitely purchase from Alex at Mahwah Honda. More

The entire experience was wonderful from beginning to end. They made me feel like family. Everyone was a joy to deal with and they were every attentive. I got a great price and everything was explained t end. They made me feel like family. Everyone was a joy to deal with and they were every attentive. I got a great price and everything was explained to my satisfaction. I will definitely relate my experience to everyone I can and highly recommend Mahwah Honda. More

I called from work looking for a specific car and was given an appointment. i explained I was leaving work to come and was given an appt. After I was there and given a test drive in that car I was told given an appointment. i explained I was leaving work to come and was given an appt. After I was there and given a test drive in that car I was told it was already sold. He kept offering me other cars but would not bargain at all on price. He kept calling me after I left and asking if I was still interested and still would not bargain at all. I am not sure why he kept calling if he had nothing to offer. He was rude and not at all helpful. I wasted time leaving work and drove in someone elses car. I would have been upset if I put a deposit on a car and the car was still used for test drives. My last 2 vehicles were CRVs but after the service I was given by multiple dealerships (Mahwah was by far the worst)I have since bought a Toyota. More

I was 9 months pregnant and needed a bigger and safer car. So I came across a 2005 Honda Pilot at Mahwah Honda. I went and test drove it. I loved it! but they seemed very pushy for me to go through them car. So I came across a 2005 Honda Pilot at Mahwah Honda. I went and test drove it. I loved it! but they seemed very pushy for me to go through them for a loan, trying to tell me my bank wouldn't give me a loan, but I told them I got one through my bank already. Low and behold, they keep pushing for me to go through them and they get me a lower interest. Awesome. But not even 2 weeks later, they call me back and it's a big hassle because the loan did not go through. So now what do I do with 2 lil boys and 1 lil boy on the way in 2 weeks?! I went to drive an hour all the way back down there to resign some papers (bc I renegotiated some things), but I started having contractions. well the finance guy lived up by me so he met me so I could resign. he told me to just sign where it was all highlighted. so I did. stupid move! because as it was getting hotter, I decided to turn the A/C on and little did I know, the A/C doesnt work! it was blowing heat! so I called them and they told me the warranty was over and they would do nothing. Harry Sha even stopped taking my calls and ignoring me. and stopped returning my calls. Nobody would help me! and my 3 boys, including my newborn, were all sweating in the back of my car bc Honda failed to do their job. So I had my mechanic look at it. Honda still had dye in the A/C lines from checking it. so they KNEW the Air wasn't working in the car, and they still failed to fix it! It is really sad the customer service skills these people at Mahwah Honda have! I was always taught to go above and beyond but they just know they can get away with whatever! disheartening! well I finally got them to look at it... they were going to charge me $170.00 to just look at it but I argued until they did it for free! then they called me back to tell me what was wrong with the AC & it needed a new rear AC line. it was normally a $730 job but they would fix it for $657.... ridiculous! they advertised A/C, I should HAVE A/C at no extra cost to me!!! and the sales team was making such a big stink about the warranty being over, but service told me that warranty they gave had nothing to do with the A/C anyway! they still wouldn't work with me and fix it like they should, so I had my guy fix it and for less than Honda was charging! but come to find out the re-signing of the new contact, they snuck in there the car was sold as it, when the 1st contract said warranty! and one of the spots I signed stated I had to go through Arbitration and couldn't take them to court in the matter anything happened! way to screw over a single mother of 3 boys Mahwah Honda! How do you all sleep at night?! I will not EVER go to Mahwah Honda EVER AGAIN! I am even going to write the BBB as well! stay far far far away from this dealership! they are sneaky, crooked and very selfish (only out for themselves)! it has only been one thing after the next with this dealership. More

I have purchased/leased 7 Hondas from Jake/Mahwah, and would Never consider another Honda dealership for my needs. Jake is a true crdit to the Mahwah Honda enterprise, and they are truly lucky to have him would Never consider another Honda dealership for my needs. Jake is a true crdit to the Mahwah Honda enterprise, and they are truly lucky to have him representing their firm! More

THEY ARE VERY FRIENDLY WHEN YOU BUY BUT GO BACK WITH REPAIRS COVERED UNDER WARRENTY AND THE SCREW YOU GIVING A xx STORY I TOOK MY 2008 HONDA CIVIC W/ 19900 MILES BECAUSE THE a/c STOPPED WORKING AND TH REPAIRS COVERED UNDER WARRENTY AND THE SCREW YOU GIVING A xx STORY I TOOK MY 2008 HONDA CIVIC W/ 19900 MILES BECAUSE THE a/c STOPPED WORKING AND THEY SAID A ROCK CAME UP AND BROKE THE LINE OK THE ONLY PROBLEM IS THAT WHERE THEY SAID IT BROKE U CAN'T GET TO IT ITS HIDDEN FROM UNDERNEATH CAR AND TOLD ME BY PHONE IT WOULD COST 450.00 I HAD TO FIX IT SO WHEN I GOT THERE THEY HAND ME A BILL FOR 550.00 I GOT VERY UPSET AND THEY DROPPED IT TO 200.00 BUT IT SHOULD BE COVERED SO THEY WILL BEND YOU OVER BE CAREFUL i have a complaint w/ the BBB and notified regional office for help against these crooks More

I was assigned Justin by the sales manager (Jake). Justin was very patient with me: drove a Accord EX-4, then a V6 EX, then looked at probably every color combo before deciding on a black/ivory EX-L Justin was very patient with me: drove a Accord EX-4, then a V6 EX, then looked at probably every color combo before deciding on a black/ivory EX-L V6. Great lease price thanks to Jake and Justin! Paperwork was a breeze thanks to Michael! My new car was waiting for me in perfect condition right by the front entrance! Justin spent a long time with me showing and customizing the Accord's features. I can highly recommend this dealership to anyone looking to purchase a Honda! More

Our first stop was for touch up paint and second for routine service. Bought a friend's used low mileage '02 CRV and they had it serviced here so we went back. Price for oil change was as stated on the routine service. Bought a friend's used low mileage '02 CRV and they had it serviced here so we went back. Price for oil change was as stated on the Internet coupon, some other items were noted for the next time. We have had many friends and relatives who bought and serviced their Honda here and we join them as part of the "Happy Honda" family. This is our first Honda and we are extremely happy with both the CRV and Mahwah Honda! Keep up the good work! More

After three negative experiences with other Honda dealers (ex. not being able to locate the model Ridgeline that I had agreed to purchase) I called Mahwah Honda and got the best Internet pricing and the actu (ex. not being able to locate the model Ridgeline that I had agreed to purchase) I called Mahwah Honda and got the best Internet pricing and the actual vehicle I was looking for. Joe in Internet sales was terrific. I called Joe on a Tuesday night and we made the deal before noon the very next day. There was no pressure and my salesman was very personable. I would absolutely recommend this dealership without hesitation. More