Honda of Mahwah

The entire experience was wonderful from beginning to end. They made me feel like family. Everyone was a joy to deal with and they were every attentive. I got a great price and everything was explained t end. They made me feel like family. Everyone was a joy to deal with and they were every attentive. I got a great price and everything was explained to my satisfaction. I will definitely relate my experience to everyone I can and highly recommend Mahwah Honda. More

I called from work looking for a specific car and was given an appointment. i explained I was leaving work to come and was given an appt. After I was there and given a test drive in that car I was told given an appointment. i explained I was leaving work to come and was given an appt. After I was there and given a test drive in that car I was told it was already sold. He kept offering me other cars but would not bargain at all on price. He kept calling me after I left and asking if I was still interested and still would not bargain at all. I am not sure why he kept calling if he had nothing to offer. He was rude and not at all helpful. I wasted time leaving work and drove in someone elses car. I would have been upset if I put a deposit on a car and the car was still used for test drives. My last 2 vehicles were CRVs but after the service I was given by multiple dealerships (Mahwah was by far the worst)I have since bought a Toyota. More

I was 9 months pregnant and needed a bigger and safer car. So I came across a 2005 Honda Pilot at Mahwah Honda. I went and test drove it. I loved it! but they seemed very pushy for me to go through them car. So I came across a 2005 Honda Pilot at Mahwah Honda. I went and test drove it. I loved it! but they seemed very pushy for me to go through them for a loan, trying to tell me my bank wouldn't give me a loan, but I told them I got one through my bank already. Low and behold, they keep pushing for me to go through them and they get me a lower interest. Awesome. But not even 2 weeks later, they call me back and it's a big hassle because the loan did not go through. So now what do I do with 2 lil boys and 1 lil boy on the way in 2 weeks?! I went to drive an hour all the way back down there to resign some papers (bc I renegotiated some things), but I started having contractions. well the finance guy lived up by me so he met me so I could resign. he told me to just sign where it was all highlighted. so I did. stupid move! because as it was getting hotter, I decided to turn the A/C on and little did I know, the A/C doesnt work! it was blowing heat! so I called them and they told me the warranty was over and they would do nothing. Harry Sha even stopped taking my calls and ignoring me. and stopped returning my calls. Nobody would help me! and my 3 boys, including my newborn, were all sweating in the back of my car bc Honda failed to do their job. So I had my mechanic look at it. Honda still had dye in the A/C lines from checking it. so they KNEW the Air wasn't working in the car, and they still failed to fix it! It is really sad the customer service skills these people at Mahwah Honda have! I was always taught to go above and beyond but they just know they can get away with whatever! disheartening! well I finally got them to look at it... they were going to charge me $170.00 to just look at it but I argued until they did it for free! then they called me back to tell me what was wrong with the AC & it needed a new rear AC line. it was normally a $730 job but they would fix it for $657.... ridiculous! they advertised A/C, I should HAVE A/C at no extra cost to me!!! and the sales team was making such a big stink about the warranty being over, but service told me that warranty they gave had nothing to do with the A/C anyway! they still wouldn't work with me and fix it like they should, so I had my guy fix it and for less than Honda was charging! but come to find out the re-signing of the new contact, they snuck in there the car was sold as it, when the 1st contract said warranty! and one of the spots I signed stated I had to go through Arbitration and couldn't take them to court in the matter anything happened! way to screw over a single mother of 3 boys Mahwah Honda! How do you all sleep at night?! I will not EVER go to Mahwah Honda EVER AGAIN! I am even going to write the BBB as well! stay far far far away from this dealership! they are sneaky, crooked and very selfish (only out for themselves)! it has only been one thing after the next with this dealership. More

I have purchased/leased 7 Hondas from Jake/Mahwah, and would Never consider another Honda dealership for my needs. Jake is a true crdit to the Mahwah Honda enterprise, and they are truly lucky to have him would Never consider another Honda dealership for my needs. Jake is a true crdit to the Mahwah Honda enterprise, and they are truly lucky to have him representing their firm! More

THEY ARE VERY FRIENDLY WHEN YOU BUY BUT GO BACK WITH REPAIRS COVERED UNDER WARRENTY AND THE SCREW YOU GIVING A xx STORY I TOOK MY 2008 HONDA CIVIC W/ 19900 MILES BECAUSE THE a/c STOPPED WORKING AND TH REPAIRS COVERED UNDER WARRENTY AND THE SCREW YOU GIVING A xx STORY I TOOK MY 2008 HONDA CIVIC W/ 19900 MILES BECAUSE THE a/c STOPPED WORKING AND THEY SAID A ROCK CAME UP AND BROKE THE LINE OK THE ONLY PROBLEM IS THAT WHERE THEY SAID IT BROKE U CAN'T GET TO IT ITS HIDDEN FROM UNDERNEATH CAR AND TOLD ME BY PHONE IT WOULD COST 450.00 I HAD TO FIX IT SO WHEN I GOT THERE THEY HAND ME A BILL FOR 550.00 I GOT VERY UPSET AND THEY DROPPED IT TO 200.00 BUT IT SHOULD BE COVERED SO THEY WILL BEND YOU OVER BE CAREFUL i have a complaint w/ the BBB and notified regional office for help against these crooks More

I was assigned Justin by the sales manager (Jake). Justin was very patient with me: drove a Accord EX-4, then a V6 EX, then looked at probably every color combo before deciding on a black/ivory EX-L Justin was very patient with me: drove a Accord EX-4, then a V6 EX, then looked at probably every color combo before deciding on a black/ivory EX-L V6. Great lease price thanks to Jake and Justin! Paperwork was a breeze thanks to Michael! My new car was waiting for me in perfect condition right by the front entrance! Justin spent a long time with me showing and customizing the Accord's features. I can highly recommend this dealership to anyone looking to purchase a Honda! More

Our first stop was for touch up paint and second for routine service. Bought a friend's used low mileage '02 CRV and they had it serviced here so we went back. Price for oil change was as stated on the routine service. Bought a friend's used low mileage '02 CRV and they had it serviced here so we went back. Price for oil change was as stated on the Internet coupon, some other items were noted for the next time. We have had many friends and relatives who bought and serviced their Honda here and we join them as part of the "Happy Honda" family. This is our first Honda and we are extremely happy with both the CRV and Mahwah Honda! Keep up the good work! More

After three negative experiences with other Honda dealers (ex. not being able to locate the model Ridgeline that I had agreed to purchase) I called Mahwah Honda and got the best Internet pricing and the actu (ex. not being able to locate the model Ridgeline that I had agreed to purchase) I called Mahwah Honda and got the best Internet pricing and the actual vehicle I was looking for. Joe in Internet sales was terrific. I called Joe on a Tuesday night and we made the deal before noon the very next day. There was no pressure and my salesman was very personable. I would absolutely recommend this dealership without hesitation. More

Great dealership made the process so easy. Was shown the various styles and colors and was not pressured into anything. Financing was smooth and delivery could nto have been better. Debbie Levinson was grea various styles and colors and was not pressured into anything. Financing was smooth and delivery could nto have been better. Debbie Levinson was great. The experiemce was so great that my oldest son went 3 days later and picked out a 2011 Civic EX and his experience was equal to our. More

This was my second purchase from Mahwah Honda. I had purchased a 2006 CR-V and now a 2010 Honda Pilot. The salesman was very helpful and they were able to give me what I thought was a good deal on my n purchased a 2006 CR-V and now a 2010 Honda Pilot. The salesman was very helpful and they were able to give me what I thought was a good deal on my new purchase. So no problems there and the sales department is really the reason that I can recommend this dealer. The funny thing is that I considered a Honda in general and specifically from Mahwah Honda because of the excellent service experience I had with them. With my 06 CR-V I found that the rim on my spare had the finish worn off by the vinyl spare cover because it was missing a styrofoam cone that would have prevented the vinyl from contacting the rim. Mahwah Honda service replaced the spare and rim for me. So this time around with a 2010 Pilot I noticed a scuff on the rear bumper cover when picking it up. No problem, they put me in a loaner the next day and fix the scuff. The next week I noticed that the drivers side trim had come away from the door so I take it to them. They agree to fix it and put me in a loaner when I pick up the car someone used white glue on a maroon car to try and reattach it. Immediately Paul Eischen points out that it is unacceptable and that they would rectify it but would need time to order a replacement trim piece. One wonders it it was unacceptable why release it back to me the customer. I do regret not taking the glue off or making them take it off. The next crack at it had some clown try and re-stick the original trim piece over the glue after trying to take the no hardened glue off. I complained, they agreed to fix it. I had access to another car while they kept it to rectify the problem again. A month goes by with me having to call every week for status and when I picked it up again the problem looked like it was fixed now (hoo-ray). Paul said they canned someone for doing that and of course apologized. Iget in the car and it smells like the inside of a paint can. Paul said they had to take the old trim off, grind off the glue and attach a new trim piece and that the smell was from new clear coat. Fine, the next day I notice these grey foam pieces on the drivers seat and in the foot well and look to discover the foam baffle in the front drivers fender is crumbling. I take it back to service and they agree to replace the baffle but claim they can not smell the acetone smell that persists. Pauls response about the smell was to offer an air freshener? They were supposed to order the part and contact me but have not done this in 6 months now and of course no one knows about it when I take the car in for service. The car still has an acetone smell though not as strong. I think that when they did the door the last time the service person had the door open and allowed overspray from the clear coat repair to get in the cabin and both dissolved the foam baffle in the fender and left enough in the interior of the car that it now has this smell. You will probably get a good price for your new Honda from Mahwah but I hope you never need anything outside of oil changes because the service here is like health care in the US - don't get sick. More