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146 Reviews of Honda of Lisle - Service Center
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August 12, 2011
IMPORTANT UPDATE: As of today, I regret to change my IMPORTANT UPDATE: As of today, I regret to change my ratings for Honda of Lisle after I found out that my last visit for a repair was not worth the IMPORTANT UPDATE: As of today, I regret to change my ratings for Honda of Lisle after I found out that my last visit for a repair was not worth the money and time. To be exact, the rattle problem was not solved; it is still there. Soon after I left Honda of Lisle, I moved to another area for school. And soon the rattle reappeared. So I went for another service at another Honda dealer, and the results they got for me is that the rattle is from a body creak, not just the rear shelf, and they cannot perform the fix since the scale of repair needed is more appropriate for an auto body shop. I asked for a recommended shop, and they gave me one. My point is, did Honda of Lisle not know this, and they just charged me for a temporary fix by just lubing the creaking areas? And told me that my problem has been fixed? If they couldn't have provided me an appropriate permanent fix, why didn't they suggest me to go somewhere that could? I am disappointed for being told that the problem has been solved, when truthfully, the real cause is still there. I really liked Honda of Lisle, but now I am sad to say that I'm not sure if I can still say the same. And since I moved out of the area, I'm not sure if I would drive all the way back to them again and have them fix my car to redeem their reputation. Maybe they have provided me the appropriate fix they thought to be, and I'm just not happy about it as a customer. But isn't that the whole point of this consumer-based review website? To give other consumers truthful and useful information so they can make sure that they will be happy for the money they pay? By no means my point of revising my review is to berate Honda of Lisle, I just wanted to point out what really happened, and be an honest reviewer. ------------------------------------------------------------------------------------ I went in for an inspection on my second-hand 2008 Accord coupe, which I bought for only a week from an out-of-state dealer, for a malfunctioning CD player and some rattle coming from the rear of the car. They figured out the problem with my CD player, gave me suggestions, gave me quotes on how much I'm looking at if I want it either repaired or replaced, and Carrie even shared with me how she would deal with the dealer if they are not willing to compensate for my CD player, which was helpful and really heart-warming! This is the main reason I'm giving them a high rating for my visit. Every customer would expect great service from their dealer, but when the staff is willing to give helpful personal opinion and suggestions, that's how a dealership can really catch the heart of their customers; showing that they care. The reason why I didn't give them a 5 point review on their quality of work is because they didn't really fix the rattle for the first time, and I had to stay longer for a second service. On the first inspection, there was a quick fix on clipping something back and tightening to fix the rattle, and there was no charge. The fee for the first service was on the diagnostic of my CD player. But right after I got into my car and about to leave the lot, I still hear the rattle, so I pulled right back and went for another service. This time, the road inspector gave a more thorough inspection and found out the source of the rattle and had it fixed. Although I was charged two separate times for two separate inspections (first charge for my CD player, and second charge for the rattle), they are willing to listen to me and really figure out what the problem was, and fix it. To me, that's what matters. Despite the wait and having paid two separate service fees, I am overall happy with their service and friendliness. I would recommend Honda of Lisle to any other potential customers. More
by TopherReeves
Employees Worked With
Carrie
June 17, 2011
Very happy with Honda of Lisle. Called to see if they would price match a deal we'd found online and they agreed almost immediately, even on special order, as none of the vehicles they had in stock met o would price match a deal we'd found online and they agreed almost immediately, even on special order, as none of the vehicles they had in stock met our criteria. Car came in when promised, we went in on a weekday evening and were out in less than 2 hours. We had our toddler with us which could have made the process unbearable but they were very accommodating of him, helped keep him entertained, and moved very efficiently in light of his limited goodwill. More
by kek817
Employees Worked With
Other Employees :
Sager Aburomman, Shawn Kiannejad, Shawn Kiannejad
July 24, 2010
During a recent visit for oil change they broke my air During a recent visit for oil change they broke my air filter housing but never admitted. After the oil change the guy went through the list for f During a recent visit for oil change they broke my air filter housing but never admitted. After the oil change the guy went through the list for few minutes...all the good stuff, fluids are good, tires are good , your van has been vacuumed and we did a complimentary wash....blah..blah.....at the end oh.....one more thing..... you need to take care of your air filter housing, it is broken. When I opened the hood, I can tell.....someone while struggling with rusted screw broke the housing from the edge, and it is screaming fresh....... I was sure it was not there before....I told the guy, I can understand, it could have been accidental, technician did not mean to break it, I am ready to bear the brunt, but at least as a customer I should be told the fact. One more thing ! when i looked at the dust van, I said to myself did they really washed it, I heard him saying...! sorry we did not wash it we can wash it now ! similar thing happened on last visit, I asked them to change the wiper blades during oil change. Drove few miles out of dealership, turned on wiper......broken rubber hanging in there on windshield.....drove back....and was told we can do it now ! More
by ijaz_a
Employees Worked With
Derek
December 08, 2009
Kabir's amicable nature and knowledge of the cars really reflect his professionality towards us. Throughout the buying process, he made us feel very comfortable including the negotiation and trade-in times. reflect his professionality towards us. Throughout the buying process, he made us feel very comfortable including the negotiation and trade-in times. Kabir is genuinely sincere and he has excellent customer service. More
by fsheik1
February 12, 2008
Have taken my car here twice. Once to remove a radio with jammed cd, and once to reinstall radio. Made an appt. for first visit. Waited in line for a HALF HOUR! Even though I had an appt. I was told that jammed cd, and once to reinstall radio. Made an appt. for first visit. Waited in line for a HALF HOUR! Even though I had an appt. I was told that since it was a Monday holiday that I would have to wait 2 hours. Fine, didn't have time to argue. Upon my return, I had an appt. as well. Show up and the tech says that I would have to wait 3 hours simply because the people that install radios don't come in until the afternoon. Why schedule an appointment then!? I asked for the manager, and then suddenly they were able to reinstall. Shouldn't have had to deal with this, I'll never ever go back. More
by Hollymulcahy
Employees Worked With
many
November 07, 2007
I would have my car towed to another state before I would leave my car with them, even if it right in front of this dealer. I had a recall issue from the start of owning the car. The service department was r leave my car with them, even if it right in front of this dealer. I had a recall issue from the start of owning the car. The service department was rude and inconsiderate. They never called me back regarding the part and when I went I was given a msg to pick it up assuming it was fixed, it wasnt! When I was upset and tried to talk to someone, the sales person, manager and service manager were convienently not avaiable. When they pulled up my car, it was coated with dirt, splashed on and frozen, and told that their car wash was not working even though other cars were sparky clean. I have always purchased Hondas for their outstanding performance, but have learned how some dealers should be out of business for their customer service. More
by disappoointedhondaowner
Employees Worked With
3
