Honda of Lisle - Service Center

Avoid this delaership if you are from out of town My family was traveling though Chicago on way to Texas when a small issue with the car developed. I took it to this dealership on a Saturday morning My family was traveling though Chicago on way to Texas when a small issue with the car developed. I took it to this dealership on a Saturday morning to see if someone could look at it and was told without an appointment they could do nothing and even if I left the car they couldn't get to it until sometime in the next week. Not very hospitable at all. I would not recommend this dealership for service to anyone. . More

Atrocious Customer Service - 6 trips to replace side mirror The customer experience that I had was atrocious. The person in the Parts department that I spoke to several times is not only incompetent at performi The customer experience that I had was atrocious. The person in the Parts department that I spoke to several times is not only incompetent at performing his job but communicated with me in an accusatory/unapologetic tone that suggested that I was responsible for all of the mishaps that took place. I believe that my experience showcases a lack of communication between the parts department and the service department, in addition to a lack of respect for customers. The customer service that I received was closer to the service expected from a visit to the DMV, far from the "truly exceptions service' that Honda of Lisle prides itself on. I was truly disappointed with my experience. I believe that my experience at Honda of Lisle merits feedback. I want to start by giving you a summary of my experience I had at Honda of Lisle. On June 8th I came into your dealership to order a passenger-side mirror. I was told by the parts department that my part will be in the next day, that I should drop off my car in the morning and your complementary shuttle would take me to work. I come in the morning, talk to the parts department and the service department, drop off my car, and take the shuttle to my office in Oakbrook. As I arrive to my office, I receive a call from the service desk telling me that the part had not come in and that I should have waited until I received a phone call from the parts department to tell me that my part should have came in. I then take the shuttle back to the dealership, pick up my car, and drive to my office. I proceed to wait patiently for two weeks and do not receive any phone call from the parts or service department. I call the parts department June 19th and am informed that the part came in the previous week and that I should have brought in my car for service. On Monday, June 22nd I bring in my car in the afternoon, schedule a service appointment, promised completion by 5pm and am shuttled to my office in OBT. I receive ANOTHER phone call later that after noon while I am at work informing me that the Parts department ordered the wrong side mirror and that I should come pick my car up and come back the next day. I come back the next afternoon and drop off my car, pick it up (fixed) later that afternoon and pay full price, $80 for service and $200 for the part. I walked into the dealership a total of SIX TIMES, waited 22 days for a side mirror, and was bounced around like I was in an airport in the middle of a snow storm. The staff lacked humility, competence, and communication skills. (However, at the tail end of my journey there was a customer service member named Arthur that was very kind and respectful.) I tried to contact the manager several times to provide feedback from my situation but was never able to catch him. Unfortunately, this was my first experience with Honda of Lisle and my first bad experience with Honda. I feel like I must share my opinion of your dealership accordingly to let people make more informed decisions on their choice of what dealership to go to. More

Service Issue I had email your service department by email to have my engine look at due to strange noise. I wanted to bring my car in on Saturday, but was advise t I had email your service department by email to have my engine look at due to strange noise. I wanted to bring my car in on Saturday, but was advise to bring it in on Monday. When i arrive on Monday, i was asked if i had a appointment, i stated yes. The cs rep started to act like i had no appointment until i show her the email. I ask for a car and was denied, even when i was offer a car for a day by the person that dealt with me by email and by phone call. I was offered a ride to the train station, which was nice. I was advised to call when i am on my way back towards the area of the dealership. 40 mins before my arrival tobthe area of the dealership i called. The lady on the phone got smart with me. I told the lady i was on my way back and will be at the train station at 3:01pm. The driver that was assigned to pick me up was 40 mins late, due to he got lost. He stated his gps had failed to work and went to the wrong train station. When we finally arrived to the stop the cs rep was rude, told me i had to go to the cashier. Then the cashier got nasty, seem to got lost as to where my paperwork and keys were, until another rep told her where it was. I dont know why i was treated differently then from a customer who buys a car from you all. Yes, i brought my car in Arizona, but as a honda owner, i should be treated as if i was a customer of your dealership and nothing less. More

Express Oil Change My oil change took an hour and fifty minutes this past Saturday and I arrived at 6:45 in the morning. This should not be the case when I was seventh i My oil change took an hour and fifty minutes this past Saturday and I arrived at 6:45 in the morning. This should not be the case when I was seventh in line to get serviced for a simple oil change. I noticed many cars who arrived after me finished before me without any communication about the status of my car or what was happening. Obviously the service group lost track of my car and my time was not a priority to Honda of Lisle. I asked the service center if my car was lost in the shuffle and was told that there were just a lot of cars. Again, my time did not matter and I have visited Honda of Lisle for the last time. More

Dont tell me my car is ready and make me wait a half an hour Dropped my Crosstour off for an oil change 10:30am. I was told it would be ready by 12:15. I Had someone drop me off after lunch to pick up the car 1 Dropped my Crosstour off for an oil change 10:30am. I was told it would be ready by 12:15. I Had someone drop me off after lunch to pick up the car 1:00 pm - the car was not ready. Called me at 2:15 to let me know it was ready. I showed up 2:30 paid the bill waited until 3:00 pm no car complained. They pulled the car around no wash - dirty paper mat from the garage not removed. All an all pissed me off enough to write this review. I will be taking my business to Fox Valley Honda. Better Service, better waiting room and better coffee. More

Bluetooth Assistance Thank you to Michael DalPino for his patience and guidance as he helped me re-connect my cell phone device to the hands free/bluetooth in my 2010 Odys Thank you to Michael DalPino for his patience and guidance as he helped me re-connect my cell phone device to the hands free/bluetooth in my 2010 Odyssey! More

Salesman Remembers His Customers Michael Dalpino sold me a new 2013 Honda Civic over a year ago.He contacted me on the 1 year anniversary of my purchase to ask how I liked the car and Michael Dalpino sold me a new 2013 Honda Civic over a year ago.He contacted me on the 1 year anniversary of my purchase to ask how I liked the car and if I had any questions. At that time I had just purchased an iPhone and needed help making the bluetooth hands free phone connection. He asked me to drive to Honda of Lisle where he made the phone connection. I drove away happy. More

GREAT service staff - ask for Carrie!!! We love servicing our car with Lisle Honda and go out of our way to take our vehicle there. Carrie Adams in service is extremely pleasant to deal with We love servicing our car with Lisle Honda and go out of our way to take our vehicle there. Carrie Adams in service is extremely pleasant to deal with and takes the time to explain things to you so that you understand what is going on with your car. She is very down to earth and the pricing here is excellent. We had quotes from independent shops that were HIGHER than the estimates Carrie gave us - I couldn't believe it! She is a great communicator and will let you know how things are going if needed (for work beyond oil changes, etc), and I can count on her for giving us truthful and reliable information. We've been so impressed with her and the service dept, that we may have to get our next Honda from here. A++++ More