Honda of Kenosha - Service Center

My salesman took the time to teach me how to use the car features which was fantastic. I appreciated the care and concern for me to be able to understand how to use all the features of my new Honda Accord. features which was fantastic. I appreciated the care and concern for me to be able to understand how to use all the features of my new Honda Accord. Thank you More

I have worked with Richie Sutton over the past year and a half. He was the salesperson who sold me my Honda CRV. He has followed up with me routinely since the time I purchased the car, and he is always prof half. He was the salesperson who sold me my Honda CRV. He has followed up with me routinely since the time I purchased the car, and he is always professional, helpful, and supportive. Lately I had a service issue with the car, and I took it to the dealership. They fixed the problem immediately, and did not charge me as the car was under warranty. Richie followed up the service appointment with a telephone call, and I knew that he would do what was needed to insure my satisfaction. He provides excellent service, and I would recommend Honda of Kenosha to anyone. They are a wonderful dealership that provides superb service to their customers! More

I received two notices for a mandatory recall replacement for an airbag inflator. I made the appointment on 1/27/12. The vehicle appointment was for 1/31/12. When I took the car in for work I was told it w for an airbag inflator. I made the appointment on 1/27/12. The vehicle appointment was for 1/31/12. When I took the car in for work I was told it would only be for an inspection and I would have to come back the next day for the work. I asked why the part was not in the department as it was a mandatory replacement recall. Sandra Sarwin explained that it was not the dealerships problem. She further stated that it was "Honda's problem" they had not sent out any parts to be replaced. I asked her why, knowing that the part had to be replaced, that the dealership did not have the part in stock, knowing that I was coming in to have the part replaced. She again referred to the "it's Honda's mistake not the dealership's." I again impressed that it was mandatory and that I had made an appointment and they knew I was coming in. She stated they don't stock parts because they don't know how many vehicles will need work. (I refer back to when I made the appointment and the time span of their "inability" to know when somebody is coming to have replacements done.) I explained I had taken work off lost vacation time and did not have another day available till 2/10/12. She then said they have late hours. I asked at 9:00pm? She then told me that my schedule was unusual and that they were open Saturdays. I told her I worked on Saturdays. I then progressed to the oil change that was also set up. I opted to have it done. (I had a coupon for a $9.95 oil change.) I was then charged for a washer and a charge for the oil disposal to equal 13.29. (It is an auto business. This should have been integrated into their price and not reflect a charge to the customer---false advertising. I then called Honda and spoke with Juan. He listened to my story and attempted to resolve. They told him I had another appointment on 2/10/12. Juan did conference calling to verify and no appointment had been setup. Heather stated Sandra Sarwin was too busy. Heather, who checked for the appointment stated the computers don't transfer over information sometimes. Juan asked to speak with supervisor and Kelly Ward initially could not find the information. He stated it would have to come in for an inspection. I told him I had two letters with two different campaign numbers on them that stated it had to be replaced. It was underlined and stated "it must be replaced". If they knew that it had to be replaced then why would they not have the part available. I repeated this in clear precise wording. I read that portion of the letter. I should not have to be told another inspection is in place when the letter states it "must be replaced." everything is negated and the part had to be replaced. I further clarified my standing by stating, "so order the part and replace it." He then spoke with Juan and told him "this is how we do it and you know that buddy." He was distracted and stated he had 11 other customers to deal with right now. I stated I was there 0715-0800 and now my customer service is put behind 11 other customers because of the miscommunication of staff, computers, and no time? So now my customer service was negated. I explained how unhappy I was with the short length of customer service and lack of finishing with me despite my being there early. He stated he didn't start work till 0800. I then stated then the process needs to be fixed. He then stated he had two customers fighting in the department and he had to go. Juan apologized for the incident. I will have to call later and make sure they have the part, as Kelly left to deal with the other 11 customers. More

This is the worst Honda dealership we have ever been to, definitely will not go here again! The services we were charged for were outrageously priced and weren't even done right! We were lied to, overcharge definitely will not go here again! The services we were charged for were outrageously priced and weren't even done right! We were lied to, overcharged, and received poor customer service. If you value your car or money DO NOT GO HERE! More

Took my car here for 105k service and everything about my experience was excellent. The friendliness of the staff, the pleasant accomodations, and the very reasonable price has made me a customer for life. experience was excellent. The friendliness of the staff, the pleasant accomodations, and the very reasonable price has made me a customer for life. More