Honda of Kenosha - Service Center

Go here if you like to wait. I went in for a recall issue and waited for a long time to talk to someone. No one talked to me, so I parked my car in their lot and left to finish th I went in for a recall issue and waited for a long time to talk to someone. No one talked to me, so I parked my car in their lot and left to finish the rest of my duties for the day I returned later to pick up my car. Again I stood there waiting until an older gentleman told someone to talk to me. "I'll do it as soon as I'm through here" was the response. I don't think this dealership has the personnel to handle the repair customers. The staff looked stressed, maybe they need more support. Also, the last repair I had them do was a botched brake job. My suggestion, drive to another dealer. More

Exceptional sales advisor This was the first car purchase experience (out of many) that I enjoyed from beginning to end. I came in for service, not to buy a car. However, I am This was the first car purchase experience (out of many) that I enjoyed from beginning to end. I came in for service, not to buy a car. However, I am very happy with the outcome of my day and most especially the sales adviser (Randy Wilson) that assisted me was very professional, knowledgeable, friendly and helpful. I would definitely recommend him to family and friends, and I would recommend Honda of Kenosha to anyone in the market of a car. More

Effecient & honest service I live in Ohio but try to schedule my service whenever I'm visiting in Kenosha because of the quality of service. Its worth driving nearly 400 miles I live in Ohio but try to schedule my service whenever I'm visiting in Kenosha because of the quality of service. Its worth driving nearly 400 miles for. More

Staff worked hard to resolve my concerns and issues. I believe the staff is overworked and requires one more person. With that being said it was obvious to me that the staff were exceptional employees f I believe the staff is overworked and requires one more person. With that being said it was obvious to me that the staff were exceptional employees from Joe to Manager to assistants. They were obviously good at multi-tasking and worked tirelessly to provide the best service to all their customers despite the obvious overload. I worked as an ICU nurse and know what its like to multi-task and I didn't get the impression they weren't good at their job its just too much to take on so I believe they deserve an extra person at that empty desk in the service department and you will have a very smooth operating service department with extremely happy customers. My Honda Odyssey looked beautiful and they remedied my initial issue with a very prompt accommodating solution. Happy Honda Owner. More

Art was fantastic My appointment was for an oil change and tire rotation while also inspecting a noise that I have heard in the tire area. I was promptly greeted by Ar My appointment was for an oil change and tire rotation while also inspecting a noise that I have heard in the tire area. I was promptly greeted by Art McKinley with a smile. He was very helpful, honest, and informative! I will keep returning here for repairs/maintenance and would recommend him and Honda of Kenosha to any family and friends. More

AUTO BUTLER MAKES IT SHINE BROUGHT THE 2015 MINI VAN IN FOR ITS FIRST AUTO-BUTLER SERVICE AND I AM VERY HAPPY WITH THE RESULTS. IT LOOKS LIKE IT JUST CAME OFF THE SHOW ROOM FLOO BROUGHT THE 2015 MINI VAN IN FOR ITS FIRST AUTO-BUTLER SERVICE AND I AM VERY HAPPY WITH THE RESULTS. IT LOOKS LIKE IT JUST CAME OFF THE SHOW ROOM FLOOR. THANKS HONDA OF KENOSHA FOR A JOB WELL DONE. IT TOOK ABOUT 1 HR AND A HALF AND THE COURTSY CAR DROPPED US OFF AT THE OUTLET MALL SO WE DIDNT HAVE TO SIT AND WAIT AT THE DEALERSHIP. VERY FRIENDLY AND FAST SERVICE.PS... THE SERVICE ADVISOR WAS OUTSTANDING.THANKS JOE More

Fast, efficient and fair prices! I have purchased many cars here and am always treated like family. Great service! Great service! Great People! Great Store!!! I have purchased many cars here and am always treated like family. Great service! Great service! Great People! Great Store!!! More

Awful We asked if we could get a shuttle to the mall they got us there. It was cold after an hour we wanted to come back. So we called they said they were c We asked if we could get a shuttle to the mall they got us there. It was cold after an hour we wanted to come back. So we called they said they were coming. After 30 min of waiting we called back they said they were coming and we were not far at all from the dealership. Finally after waiting another 30 min they finally came. When we got our car back it was completely DEAD! I could not believe it. Then waiting a few minutes for service they jumped it and it worked. So the reason was because they were running it to long. Terrible. More

SERVICE... FAILED! I drove 4 hours to have an automatic car start installed into my new Honda Accord, they service this job out and don't use HONDA PARTS...They installe I drove 4 hours to have an automatic car start installed into my new Honda Accord, they service this job out and don't use HONDA PARTS...They installed it and it was DEFECTIVE at 3 hours now with installation & removal, they didn't sent the rep to get a new part nor did they make up for wasting my entire day... Go somewhere else to have automatic start installed!!!!!!!!!!!!! More

My car is now worse after recall work was done I received a recall notice for a power steering hose. My car wasn't having any problems at that time including my power steering. I called the deale I received a recall notice for a power steering hose. My car wasn't having any problems at that time including my power steering. I called the dealership to have the work done as a preventative measure. A short time after getting my vehicle back I noticed some wet spots under my car. Upon further investigation I found that there was barely any power steering fluid in the vehicle as it was leaking due to the "recall work". I brought my vehicle back a 2nd time due to power steering fluid actually seeping out of the top of the power steering container and again loosing fluid. Of course there was no admission of mistakes that were being made. Shortly after having it in a 2nd time for the "recall work" my car blew a spark plug/heating coil (a threaded OEM spark plug. I had never touched the spark plugs on the vehicle, however I did notice that the spark/heating coil that blew was right next to the power steering line that the "recall work" was done on. I was so incredibly frustrated that I called American Honda. They basically told me to bring the car back in to have it looked at after I already had a master mechanic look at the vehicle. I took the car back in, they had it for a couple days and called to tell me that it was ready to go... I decided to have my timing belt and water pump replaced at that time thinking that the vehicle was back to normal working conditions. I was wrong (big surprise). My car is now burning through 4-5 quarts of oil a month since bringing my car in for some simple "recall work". On top of all this you should have seen the BS I had to deal with to get my windshield wipers to stop overextending (slapping). I was told that I needed a new motor and assembly. I new I didn't need a motor so after another call to America Honda I finally got the dealership to actually look a little closer. It turns out that there was a linkage that broke (what a brain buster for a mechanic). I hate to keep rambling on but all of this really happened. It drives me crazy knowing that I did all of the scheduled maintenance on the car prior t o the "recall work" and have had nothing but problems since... I don't even want to contact the service center anymore because I know from experience that they are awful and I've never said that about any place I've brought my vehicles to for service. I've had several Honda's now and this experience has finally hit home. I won't bring my car here for service anymore. If you purchase a vehicle from the dealership I would strongly recommend taking it elsewhere for service. It's a classic case of the technician talking/treating you as if you know nothing. At what point will they actually stand up and admit there were mistakes made and take responsibility for them. The reason I became a Honda Owner was for quality and reliability. That might have been the case if I would have taken my vehicle to a service center that stands behind their work. I have reached out for legal advice and have provided all of the documented info regarding these issues. The service center will be contacted soon. I am now at the point where I don't feel comfortable driving my car. It's as if I'm just waiting for the next thing to happen. I'm sure this doesn't mean much but I am going down the road to Toyota. There are several Honda vehicles in my family and none are taking there vehicles to this service center. There are two Honda's in my household and we are getting rid of both. Until now I was a loyal Honda customer but the lack of customer care/satisfaction has pushed me away. we are buying to new vehicles (Toyota) in the near future so we can put this dreadful experience behind us. Please remember that you are not required to get you work done from the place you purchased the vehicle. Next time you have concerns ask the technician to show you what they are talking about instead of just letting them tell you. I don't trust them and I don't respect them. They take advantage of as many people as they can. Remember that the service center is where the dealership makes there money. The car sales contribute to the GP but the service center is where the real money is coming in. Ask questions and don't be afraid to get a 2nd opinion. I wish I would have.... More