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Honda of Kenosha - Service Center

Bristol, WI

4.6
2,750 Reviews

2,750 Reviews of Honda of Kenosha - Service Center

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May 18, 2020

promises not kept we were promised a free air filter installation as the last time we were there you forgot to do it. when i arrive and tell the person this he says the More

by honda h8ter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
who knows
May 18, 2020 -

Honda of Kenosha responded

Hi, Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Todd Rohrssen Service Director

May 18, 2020

Gina was awesome She did a great job of keeping me calm Gina was awesome She did a great job of keeping me calm Because of shipping disruptions It took awhile to get the part Great job More

by jeffayres
Recommend Dealer
Yes
Employees Worked With
Gina
May 18, 2020 -

Honda of Kenosha responded

Hi Jeff, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Todd Rohrssen Service Director

May 18, 2020

Fast, convenient, friendly service at a very reasonable price. Thank you Nate for going out of your way to set up the appointment for me. I will definitely return! More

by Kelly R.
Recommend Dealer
Yes
Employees Worked With
Nate Haggerty
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2020 -

Honda of Kenosha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Kenosha. Todd Rohrssen Service Director

May 18, 2020

Great customer service and always in and out! Very friendly as well! I’m thinking about trading in my car for something bigger soon!!!! Thanks! More

by msebrown555
Recommend Dealer
Yes
Employees Worked With
Melissa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Cutts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karmala Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Semik
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

Honda of Kenosha responded

Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Todd Rohrssen Service Director

May 15, 2020

Helpful and reliable service. They take the time to answer questions and are not pushy when they provide information. I am always amazed at how quickly I am in and out . They are proficient More

by rjbeaudry000
Recommend Dealer
Yes
Employees Worked With
John Valente
May 17, 2020 -

Honda of Kenosha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Todd Rohrssen Service Director

May 15, 2020

Honda of Kenosha’s service continues to surpass our expectations. Our Service Advisor kept us abreast of the progress of our vehicle’s repair & made pick up of our vehicle easy & fast. Honda of Keno More

by bc-rail
Recommend Dealer
Yes
Employees Worked With
Mike Semik
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2020 -

Honda of Kenosha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Todd Rohrssen Service Director

May 15, 2020

I'm a little concerned because Joe tried to charge me $150 to have my transmission fluid changed. There was another employee there that checked me out and said that he charged the wrong price. If she wou More

by myolson21
Recommend Dealer
Yes
Employees Worked With
a female that worked in the service department that checked me out was wonderful
May 17, 2020 -

Honda of Kenosha responded

Hi, Thanks for sharing your thoughts about your experience with our dealership. We truly appreciate your business! Would it be possible to have someone from our management team reach out to you to discuss your recent visit? Thank you for your time, and hopefully we can get to the bottom of this. Todd Rohrssen Service Director

May 18, 2020 -

myolson21 responded

Yes i would be morevthan happy to discuss thiscwith someone

May 15, 2020

Good service group. Had oil change, tires rotated and auto Butler. Car looked great when done, cost for service reasonable. Friendly and helpful. Was ready in time given. More

by randyviola
Recommend Dealer
Yes
Employees Worked With
Alan Aguilar
May 17, 2020 -

Honda of Kenosha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honda of Kenosha, we look forward to having you as one of our valued customers for many more years to come! Todd Rohrssen Service Director

May 14, 2020

Hello Gina was excellent she was very polite and paid attention to everything I needed and was very good about contacting me when it was ready More

by gstadlin
Recommend Dealer
Yes
Employees Worked With
Gina
May 14, 2020 -

Honda of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Gina and the rest of our team, and we look forward to working with you again. Todd Rohrssen Service Director

May 14, 2020

Terrible experience, rushed to buy my car - they gave me auto butler when I didn’t want it. I will never buy a car here. I wasn’t taken serious because I’m young and a female. Treat customers with respect. More

by pcisneros1993
Recommend Dealer
No
Employees Worked With
Sales the husband wife was finance
May 14, 2020 -

Honda of Kenosha responded

Hello, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Todd Rohrssen Service Director

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