Honda of Kenosha - Service Center

Service writer was very warm and welcoming and took care of all of my service needs. He came out and explained the issue with my tire leak and that parts were on back order. However he did give me some opt of all of my service needs. He came out and explained the issue with my tire leak and that parts were on back order. However he did give me some options which I appreciated. Will look for him again next time I am in for service. Great job. More

Honda of Kenosha pretty much fulfilled all the stereotypes of being belittled and taken advantage of by a mechanic. My mechanic was emotional and defensive when I tried to explain the full details stereotypes of being belittled and taken advantage of by a mechanic. My mechanic was emotional and defensive when I tried to explain the full details of my car issues on the phone. Telling me I “had him over a barrel” when I explained that hearing my “driving habits” isn’t a sufficient answer for the problems I’m having with my vehicle. I had been in to Honda of Kenosha last year with the same problem, paid the diagnostic fee and was told that I needed to buy an old car to fix the problem. I have driven more this year than ever, and was not willing to hear that my driving habits are again the reason for a 2014 car (with less than 51,000 miles) not starting. He was unprofessional, often spoke down to me, and even laughed robustly down the phone to me for misspeaking during one of our conversations. Not only was it embarrassing, it was highly inappropriate. I sent him a checklist of things to look for (after finding online it’s a known issue for Honda CRVs to not start) and told him I wanted him to find whatever the parasitic drain was in my vehicle. He found that it could be the after market remote starter- and wanted to charge me over $300 to remove it from my car on top of the diagnostic fee. (Something that Kenosha Audio Connection charged me a grand total of $70 to do.) He also pushed me to get new brake pads and wanted to charge me an ridiculous amount to do the work. I have since called local mechanics for quotes and every single one would charge me less than half to do the same job. I will never return to Honda of Kenosha again. I’ve been through 3 batteries in 4 years and been told I need to buy a 1990’s vehicle (due to my driving habits) to have a reliable car. It’s 2020... and there’s zero room to be belittled by mechanics when within 30 mins of online research I’m able to see I’m being lied to and taken advantage of. More

Highly recommended. Kept me informed with the service, cost and pick up. I was able to get a loaner which also helped with the situation. cost and pick up. I was able to get a loaner which also helped with the situation. More

Excellence service and communication by Joe Valente! I had some maintenance done on my car, including an oil change, as well as my tires replaced. Joe quickly arranged for a courtesy ride for me also. had some maintenance done on my car, including an oil change, as well as my tires replaced. Joe quickly arranged for a courtesy ride for me also. More

I’m very pleased with Honda , very polite people and honest to there customers no pressure on buying and always helpful when needed. The service always.. pleased. honest to there customers no pressure on buying and always helpful when needed. The service always.. pleased. More

The service I received was good. I felt that the technician that I worked with had my best interest in mind. He explained the work done to my car and did not perform I needed services. technician that I worked with had my best interest in mind. He explained the work done to my car and did not perform I needed services. More

The best dealership and staff. They are all friendly and knowledgeable. Always able to resolve any service related issue that we have had. Appreciate the car washes after servicing. knowledgeable. Always able to resolve any service related issue that we have had. Appreciate the car washes after servicing. More

Good experience. Joe knows how to be personable and professional without being pushy or trying to make me feel like I do not know what is going on. He is able to talk in language that makes sense. th professional without being pushy or trying to make me feel like I do not know what is going on. He is able to talk in language that makes sense. thank you Joe V! More

i went in for an oil change, and he was so nice and explained everything to me. Going in i haven’t always had polite people working but this time it was different explained everything to me. Going in i haven’t always had polite people working but this time it was different More

Very professional, friendly service. Our service tech Eric really seems to know Honda cars. Great service every time. Been a customer since the shop opened. Eric really seems to know Honda cars. Great service every time. Been a customer since the shop opened. More