Honda of Kenosha - Service Center

The job was done in a timely manner and Joe was very professional and helpful throughout the transaction. professional and helpful throughout the transaction. More

Every time I come to your establishment I’m happy about my service. Thank you, Shiquita Mitchell. my service. Thank you, Shiquita Mitchell. More

These guys run the best shop in Kenosha! They are true professionals! Keep it up guys! They are true professionals! Keep it up guys! More

Mis diagnosed my vehicles issue, tried saying my issue was related to my transmission which obviously is very expensive, but it really was related to my exhaust being clogged, i verified this issue by tak was related to my transmission which obviously is very expensive, but it really was related to my exhaust being clogged, i verified this issue by taking it to a private owned shop and the confirmed it had nothing to do with my transmission and everything to do with my exhaust, replaced my exhaust components and my car runs great again. My issue went from over 5,000 dollar fix to a 300 fix i always knew about dealer ship tricks since i used to work at one but i tried having some hope, i guess thats not the way to go about these things, if i where say a grandma who didnt know any better, id be out over 5 thousands of dollars but only because i have mild mechanical experience i could see the smoke they where blowing in my ear. And i rated kevin my SA 1 star because he gave me little to no explanation on why i needed a transmission or how they came to that solution, he kept having to go back and ask. Its sad that many dealership service dept rely on sly tactics for theyre own good, you can tell they get paid by the job and not the hour More

They were very patient and courteous to me. I left there laughing. Also, they gave me the heads up on future services. Thank you. I left there laughing. Also, they gave me the heads up on future services. Thank you. More

I had 2nd opinion on your repair recommendations, only 3 items needed to be repaired.Front bearings,struts,calipers,etc did not items needed to be repaired.Front bearings,struts,calipers,etc did not More

Great service ! Done at the time that was estimated. Will highly recommend receiving care service. Done at the time that was estimated. Will highly recommend receiving care service. More

Had gotten an oil change like i do every few months, and got told my heat shield was falling off but only because Honda was the one at fault. They tried to tell me they told me about it before they started got told my heat shield was falling off but only because Honda was the one at fault. They tried to tell me they told me about it before they started the oil change but did not, and their way of “ fixing it “ was to zip tie it back to my car and give me a free oil change when it was clearly their fault. I’ve never had it fall off or any issues until they did my oil change. More

Wait time are long, should offer loaners, repairs overpriced, did not replace pull change sticker, did not check air on tires. overpriced, did not replace pull change sticker, did not check air on tires. More

Dealership and service writer recommended numerous unnecessary repairs. Many of the recommended repairs had previously already been performed on the vehicle. One key item of note. During a test drive unnecessary repairs. Many of the recommended repairs had previously already been performed on the vehicle. One key item of note. During a test drive of the vehicle. It was observed that the vehicle was making an unknown dinging noise. When given the estimate there was a $350 fee recommended for diagnosing the issue. I declined that service and when I picked up the vehicle verified that this unknown dinging noise was a door alarm. I opened and properly closed the door. It was no longer there. Total almost $9000 in maintenance and repairs were recommended. In reality the vehicle only required approximately $1500 in necessary repairs to get it running and driving properly and safely again. I would assume that anyone without knowledge of vehicle maintenance or repairs regularly gets ripped off by this place.. More