Honda of Keene - Service Center

I would not recommend this dealership, especially the service department. Our family has purchased 5 vehicles from them over the years and we're taking all of our business elsewhere due to their dishones service department. Our family has purchased 5 vehicles from them over the years and we're taking all of our business elsewhere due to their dishonesty. Our recent experiences involve the Service Department trying to scam us on brake repairs that weren't needed. One case was a new civic that they claimed needed new brakes at just 21k miles to pass inspection, and even though brake inspection was fine at 25k, by 31k needed "Immediate attention". I declined, inspected the brakes personally, and found them to be in like-new condition. Took the car to another service station who didn't report any issues. Took photos, and tried to address with Service Manager Dave Vagt and GM Jason McLean who doubled-down on their lies. When exiting the dealership, I overheard them trying the same scam on another customer, explaining how her new Honda urgently needed brakes because she didn't drive it enough. Then they tried a similar scam with my wife. A year later, a different dealership reported that the civic brakes were still "like new". Wife also declined and has gone almost a year with her same brakes as well. Never again. I have the paperwork, emails, and photos to support my claim More

I've had my 2018 Civic for a couple years. In that time I've put about 50k miles on it. Since I've owned the car my brakes have been replaced twice and now they they need 400$ of work (the rotors need to b I've put about 50k miles on it. Since I've owned the car my brakes have been replaced twice and now they they need 400$ of work (the rotors need to be resurfaced). I can't believe that a car should go through 4 sets of brakes (including the original) in that amount of time (one set of brakes lasted less than 4k miles). When I asked the dealer for assistance I was told this was normal. More

Excellent service Staff at service department are always friendly and helpful. I've had my vehicles serviced at this location for years and have never had a bad expiere Staff at service department are always friendly and helpful. I've had my vehicles serviced at this location for years and have never had a bad expierence or felt I was being duped. I'd recomend this service location to everyone. More

Tried to scam me Please do not trust this dealership. I took my car here for a state inspection. I was told it needed new tires, all new brakes/rotors, $1,800 in repai Please do not trust this dealership. I took my car here for a state inspection. I was told it needed new tires, all new brakes/rotors, $1,800 in repairs total. I knew something was off because I just had a flat tire, and I was going to replace all 4 but I was told the rest looked good. But this is when it gets really disgusting. After handing me this massive bill, they then try to push their repair financing credit card on me to pay for it... To top it off, they never gave me an official vehicle inspection report, which the state requires they give with each inspection. When I called them about it later, they said their "printer was broken". If that was true, why not tell me about it earlier? Probably because they didn't do a real state inspection but still charged me $40 for it. I decided to get a second opinion at a mechanic I knew was honest, and they passed it without even mentioning any of the things Honda of Keene said needed fixed. I think they saw a young guy in a nice car and thought they could take advantage of me. I will be reporting this place to the state for failing to provide an official inspection report, and I will also be reporting this incident to Honda since they do not deserve to be a licensed dealer. More

Every time I go into Honda of Keene I have a great experience. Everyone from dealership are polite and friendly. I would tell anyone who was looking for a new or used car to go to Honda of Keene. The experience. Everyone from dealership are polite and friendly. I would tell anyone who was looking for a new or used car to go to Honda of Keene. There service is second to none. Mary and John are always helpful when you go into the service department and everything that is done to your vehicle is explained to you as well as what they recomend be done. Alway a great experience! More