Honda of Keene

I have been buying from Honda of Keene for over 6 yrs now. They are always very professional, and courteous. I purchased all four of my vehicles from Ken Colby and seek him out as my sales-person of ch now. They are always very professional, and courteous. I purchased all four of my vehicles from Ken Colby and seek him out as my sales-person of choice. Ken is outstanding in his customer care and attention to detail. He doesn't play the "car" games that you encounter at some other dealerships in the region. He is a straight shooter and always a joy to deal with. I highly recommend Honda of Keene and especially Ken Colby! More

Tim Stone was a pleasure to work with. He was extremely genuine, patient and friendly. He made buying a new car the fun experience it should be! genuine, patient and friendly. He made buying a new car the fun experience it should be! More

My wife and I just leased a Honda Civic LX with Honda of Keene in NH. And we have to say that it was with out a doubt THE best car buying/leasing experience we've ever had at a dealership. Not to mention th Keene in NH. And we have to say that it was with out a doubt THE best car buying/leasing experience we've ever had at a dealership. Not to mention the car is wonderful as well. Mark Pitera and Donald McKinley are super nice guys and listened to our requests. They practically bent over backwards and did their best to meet our requests. We didn't feel any sales pressure whatsoever and we were attended to and not left waiting for long periods of time. Also, we had arrived at the dealership later in the day (around 6:30pm) and even though they closed at 8, they stayed without any hint of attitude. Overall, we were extremely impressed and satisfied, so that's why I gave a 5 for all categories. More

We returned to Honda of Keene because we'd purchased two vehicles there before (eleven years ago) and it's the closest Honda dealership to our home. This time, we worked with Tim Stone and found him to be vehicles there before (eleven years ago) and it's the closest Honda dealership to our home. This time, we worked with Tim Stone and found him to be a friendly and non-pushy sales representative. While the exact truck we wanted wasn't in stock, Tim located what we wanted at another dealership and had it on the lot within two days. We could have picked up the truck then. Our major problem was that we also ordered an accessory - side body protectors - and it took seven full days for them to arrive. We didn't want to pick up the truck until it had been equipped with those. We were told that they would arrive on a certain day and that we could pick up the truck then. That day came and we received no word from Tim to confirm that the sale was definitely "on" that day and at what time. We had to call the dealership ourselves to find out that Tim wasn't available. We then placed a call with the Sales Manager but there was no answer. We left a message and never heard back from him. We finally reached the General Manager's voice mail and he returned our call almost immediately. Tim finally called us back and said that the protectors were not in (they were coming from Tennessee). They did come in the next day, but we ended up wasting most of that first day waiting for word and trying to chase down information ourselves. It was disconcerting when one simple call from Tim that morning explaining that the part was not yet in would have saved us time, trouble, and frustration. Thus our only major complaint was a lack of communication; and that we were without a second vehicle for seven full days. We suggest that when ordering accessories, this dealership should consider delivery options of NEXT DAY/SECOND DAY AIR rather than GROUND. In the end, we purchased exactly the 2012 Honda Ridgeline that we wanted and we're very pleased with it. We just feel that the process could have gone a bit more smoothly. Also, we were impressed with the professionalism of the General Manager, Jason; and with that of the Business Manager, Donald M. More

This is my second vehicle purchased from Mr. Stone, and This is my second vehicle purchased from Mr. Stone, and as always, a pleasure. He twisted his busy schedule to match mine, and came in on his This is my second vehicle purchased from Mr. Stone, and as always, a pleasure. He twisted his busy schedule to match mine, and came in on his day off, to detail the car. Whatever kind of vehicle your looking for, Mr. Stone can find it, and without all the annoying phone calls " Like we just got in this new civic" even though you were looking for a camry. I was pleased with the price I paid for the camry and still no issues after a month. I would strongly recommend Tim Stone to any of my friends, as one of the best salespeople to deal with. Thank you again, Dave Keith More

Great service and excellent vehicle. Couldn't have been better. Professional, courteous and knowledgeable staff. Prompt and informative communication throughout the buying process. Highest Recommendation! better. Professional, courteous and knowledgeable staff. Prompt and informative communication throughout the buying process. Highest Recommendation! More

I just purchased a 2008 Honda CRV from Honda of Keene and I could not be more thrilled! My salesman, James Giniewicz, made the entire process easy, painless, and very enjoyable! I was in the dealership for o I could not be more thrilled! My salesman, James Giniewicz, made the entire process easy, painless, and very enjoyable! I was in the dealership for only 2 hours and left with my dream car washed sparkling clean, full of gas, and already inspected!! The General Manager, Jason McLean, made sure I got great deal so that I could get the car I wanted- not the car that I would have had to settle on. He gave me a great deal on my trade-in, and an even better deal on my new car! I can honestly say that I would never go to another dealership and waste my time. It is obvious in the way that they conduct their business, that Honda of Keene truly cares about their customers. James and Jason are incredible at what they do, and you need look no further for your next car! More

We chose HOK because of selection and price, traveling over an hour to your dealership when there are two other Honda dealerships less than 20 minutes from our home. Jim Gold treated us with friendship an over an hour to your dealership when there are two other Honda dealerships less than 20 minutes from our home. Jim Gold treated us with friendship and respect and worked with us easily and knowledgeably. We completed the deal feeling it had been fair and stress free. We would not hesitate to buy from HOK again. Update: We discovered two problems with our certified used Honda Civic when we got it home: the A/C did not work and the rear brakes made a "clunking" sound. We contacted Jim who made immediate arrangements for the problems to be evaluated and repaired while providing us with a loaner car. Excellent, attentive, courteous and apologetic attention to all of our needs from Jim and from Mary and the service staff!!! More

This dealership was the best we had visited during our long car search. They are professional and caring and do not exert undo pressure to make an immediate decision. Our sales person, James Giniewicz d long car search. They are professional and caring and do not exert undo pressure to make an immediate decision. Our sales person, James Giniewicz did an excellent job in helping us choose the vehicle and options for our needs and wants and provided an excellent introduction to our vehicle and its systems when we took delivery. Jason & James worked with us to develop a finance plan that would allow us to purchase the car we really wanted, rather than settle for something less. These people are great. More

We stopped at Honda of Keene after a very negative, sneaky and cold experience at another dealership in town. Needless to say at this point we were very leary of dealerships and sales representatives i sneaky and cold experience at another dealership in town. Needless to say at this point we were very leary of dealerships and sales representatives in our search for a new used car. James listened to our experience and more importantly helped us focus on what we were really looking for. There was no pressure to purchase a car, just a commitment to be upfront and honest. After several test drives we choose a new used car that met my husbands strict criteria. James was professional and efficient while also remaining friendly and patient from the initial meeting thru the test drive experience and to the sale of the car. He even called several days after the sale to make sure we were still happy with the purchase. The car as well as the overall experience with James at Honda of Keene is what sold us. I can honestly say I will be looking forward to our next purchase from Honda of Keene. More