Honda of Huntersville

Awesomely responsive and helpful to my online search inqui Awesomely responsive and helpful to online search questions. Andrew Charles got back to me right away, checked out all my questions about a trailer hi Awesomely responsive and helpful to online search questions. Andrew Charles got back to me right away, checked out all my questions about a trailer hitch (I wanted one, found one on a great car at Priority, but live 2 hrs away.) Andrew made sure the hitch was in good shape as well as everything else. Very pleasant genuine personality, energetic, resposive and smart but no pressure or games. He held the car for me to come over when weather was better, sought us out after his meeting when we got in an hour before our appointment, made sure we were doing fine with the floor sales guy Ralph (we were, & Ralph was great too). For a family of senior citizens trying our wings on internet car research and purchase, this turned into a story with a truly happy ending. I am super happy and excited with my like-new 2011 Honda Fit! Thank you so much, everyone!! More

Fantastic Salesman We were taking a ride & when we saw a Honda dealership we stopped to just look at a Honda CRV. John Midkiff (sales consultant) showed us a vehicle We were taking a ride & when we saw a Honda dealership we stopped to just look at a Honda CRV. John Midkiff (sales consultant) showed us a vehicle & proceeded to sell us a CRV when we were not even shopping for a new car. His knowledge of the vehicle & his enthusiasm was enough for us to buy that day. Keith McCullar was also helpful in our decision. Finance help from Alden Sink was made easy for us by his speed & knowledge. . More

Excellent Service My family has been dealing with Priority Honda since 2006. When I get my car service I usually deal with Allen Sanchez. Always getting Excellent ser My family has been dealing with Priority Honda since 2006. When I get my car service I usually deal with Allen Sanchez. Always getting Excellent service. More

Repair Service Dawn Bockert and shop foreman David went above and beyond in getting a part for my 2015 CRV ordered and installed after there were problems in locatin Dawn Bockert and shop foreman David went above and beyond in getting a part for my 2015 CRV ordered and installed after there were problems in locating the part. Dawn & David were always polite, friendly and sincere. More

Dishonest I purchased a car from Priority Honda of Huntersville Sat Mar 14th. Prior to purchase, a list of all known defects and repairs was requested by the co I purchased a car from Priority Honda of Huntersville Sat Mar 14th. Prior to purchase, a list of all known defects and repairs was requested by the consumer (this list is still in my possession). After purchase, the air conditioning was noticed to be faulty. This was brought to the attention of the seller within 10 days of sale (I have a record of call logs as well). On May 2nd, when the car was brought back in to the service department the service manager stated that the compressor was bad and that this was known before the car was sold. I checked my list that was provided prior to sale of the car and nothing about a faulty compressor was mentioned. She stated that she had told the sales manager about this defect and he had elected not to address the issue. I appreciated her honesty. She suggested that I talk with the sales department about this to see if they would be willing to cover any portion of the cost for the compressor since the defect was not disclosed for the consumer to make an educated purchase. After 10 weeks of constantly calling the sales department to discuss the issues (and receiving no call backs), I was able to speak with a different manager who told me that the sales department would not be able to help with this cost but they would ask the service department to provide a replacement free of labor. Earlier this week I brought the car in to have a new assessment of the a/c so that all the appropriate parts could be ordered and the work could be completed. I spoke with the same sales manager that I met with in May. She told me that the condition of the compressor had worsened. It had disintegrated and ruined all of the other components of the a/c. I was now going to need an entirely new unit which had nearly tripled the cost from what it would have been to get this fixed immediately. She said she would advocate on my behalf to the service department to uphold the price that was quoted to me in May. They declined stating that the car was sold "as is" and that they were not responsible for disclosing this information to the seller. Every attempt has been made to try and resolve this with the manager(s) independently. They reiterate that the car was sold 'as-it' and they have no intention of providing assistance. They feel neither liable nor responsible for informing the consumer of known defects at the time that the consumer requested them prior to purchase. This is very disheartening but future consumers need to know about the business practices at this establishment. I have steered two clients away from them after they had test driven a car and been ready to make a purchase but more consumers need to know who they are dealing with at Priority Honda of Huntersville. More

Diagnostic service Dawn Bockert and shop foreman David went above and beyond in finding and fixing a complex problem with my Pilot. Great service and tons of patience! Dawn Bockert and shop foreman David went above and beyond in finding and fixing a complex problem with my Pilot. Great service and tons of patience! More

Fantastic service Priority Honda is a great dealership. My husband and I have been coming to Priority since we moved to Charlotte in 2006. I always try to use JIM CO Priority Honda is a great dealership. My husband and I have been coming to Priority since we moved to Charlotte in 2006. I always try to use JIM COMEY as my service contact. It's just nice to use same person all the time. Jim take the time to carefully explain things and always gives an honest and fair quote. Thank you Priority for great service. More

Buying a new CRV We were looking to buy a new CRV and Rodney Roseboro helped us do the deal. He showed us what we were looking for by being a great listener. Great exp We were looking to buy a new CRV and Rodney Roseboro helped us do the deal. He showed us what we were looking for by being a great listener. Great experience and all of the people we dealt with were very good at what they do. More

Car hunting My overall experience was A+. My salesman was very polite and helpful but not pushy so I really liked that!! He was also a very good listener, he pic My overall experience was A+. My salesman was very polite and helpful but not pushy so I really liked that!! He was also a very good listener, he picked up on clue words and showed me cars that I might like according to my descriptions. More

Routine maintenance Jim Comey whom I always make my appointments with always keep me updates on the service needed per my mileage. Work is done in a timely matter. I have Jim Comey whom I always make my appointments with always keep me updates on the service needed per my mileage. Work is done in a timely matter. I have no complaints. More